CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for January 2025
Customer Data Platforms: Foundation for the Future of Customer Experience
Topics: CRM, IT Spending
| Future of Customer Experience: Who Do Enterprises See as Their Most Strategic Partner for CX Transformation?
Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT
| Global CRM Market 2023-2027
Topics: CRM, CRM & Customer Service
Regions: Global
| e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco
Topics: CRM, Internet of Things IoT, Network Security, Application Software
| AI in Project Management Market by Component (Solution (Robotic Process Automation, Chatbots & Intelligent Virtual Assistants, Others), Service), Application, Deployment Mode, Organization Size, Vertical and Region - Global Forecast to 2028
Topics: Call Centers, Robots, Internet of Things IoT, General IT Services, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Conversational AI Market by Offering, Conversational Interface, Business Function (Sales & Marketing, HR, ITSM), Channel, Technology, Vertical (BFSI, Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028
Topics: Marketing, Call Centers, General Human Resources, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Global
| Customer Self-Service Software Global Market Briefing 2023
Topics: CRM, Cloud Computing
Regions: Global
| Call Centres in the UK - Industry Market Research Report
Topics: Call Centers
Regions: United Kingdom
| BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Marketing, Business Outsourcing, CRM
Regions: Global
| Global Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, social media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare,
Topics: Call Centers, E-Mail, Social Networking
Regions: Global
| Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
Topics: Customer Service, Internet of Things IoT, IT Spending
| Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai
Topics: Marketing, CRM
| Highlights from NRF 2023: Retail's Big Show
Topics: CRM, IT Spending, E-Commerce & Online Retailing
| Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers
Topics: CRM, Internet of Things IoT, Manufacturing & Packaging
Regions: India
| Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific
Topics: CRM, Cloud Computing
Regions: Asia, Oceania
| Enterprise Perceptions of the Importance of Software Vendor Customer Success Services
Topics: CRM, IT Spending
| Turning Data into Social Value for Sustainable and Responsible Retail
Topics: CRM, IT Spending
| The Field Service Experience Boosts the Next Sale
Topics: CRM, Internet of Things IoT
| AI and the Future of Consumer-Generated Content
Topics: CRM, Internet of Things IoT
| Significant Recent Announcements in the Voice of the Customer Market
Topics: CRM, Internet of Things IoT
| Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries
Topics: CRM
| "Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going?
Topics: CRM, Internet of Things IoT, IT Spending, VOIP
| Driving Healthcare Consumer Experience and Engagement Through Technology
Topics: CRM, Internet of Things IoT, IT Spending
| CRM Outsourcing
Topics: CRM, Outsourcing
Regions: Global
| Contact Center Software
Topics: Call Centers
Regions: United States, Global
| Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Topics: Call Centers
Regions: Global
| Advanced Analytics
Topics: CRM, Big Data
| Vietnam Software as a Service Market By Business Application (Sales & Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By O
Topics: Marketing, CRM, Cloud Computing, Databases, Enterprise Computing, Application Software
Regions: Vietnam
| Frost Radar™: Customer Relationship Management Software, 2023
Topics: Call Centers, CRM, Application Software
| Global Artificial Intelligence in Call Center Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Global Call Center Workforce Management Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Application Software
Regions: Global
| Customer Communication Management (CCM)
Topics: CRM, Customer Service
| Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturi
Topics: Marketing, CRM, Cloud Computing, General IT Services, Processes, CRM & Customer Service
Regions: Saudi Arabia
| Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
Topics: CRM, Internet of Things IoT, Outsourcing
Regions: South America
| Workforce Management
Topics: Call Centers, General IT Services
| Sales Intelligence Solutions
Topics: Marketing, Technology, CRM
Regions: Global
| Customer Information System
Topics: Customer Service
| Customer Success Platforms
Topics: Marketing, Customer Service, Cloud Computing
Regions: Global
| Global Call Center Gamification Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Healthcare CRM
Topics: CRM, EMR (Electronic Medical Record)
| Global Outsourced Call Centers (Outsourced Contact Centers) Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Outsourcing
Regions: Global
| Global Contact Center Infrastructure (CCI) Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Office and Contact Center Headset Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
Topics: Audio Equipment, Call Centers, COVID-19/Coronavirus
Regions: Global
| Global Cloud Contact Center Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Businesses Cloud Contact Center Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Contact Center Outsourcing Service Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Outsourcing
Regions: Global
| Global Contact Center as a Service Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Cloud-Based Contact Centers Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Customer Service Email Management Software Supply, Demand and Key Producers, 2023-2029
Topics: Customer Service, E-Mail
Regions: Global
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