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Recent CRM & Customer Service Research for April 2025


Future of Customer Experience: Who Do Enterprises See as Their Most Strategic Partner for CX Transformation?
Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT
e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco
Topics: CRM, Internet of Things IoT, Network Security, Application Software
Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific
Topics: Customer Service, Supply Chain Management, Internet of Things IoT, IT Spending, Big Data
Regions: Asia
Contact Center Transformation Market - Growth, Trends, COVID-19 Impact, and Forecasts (2023 - 2028)
Topics: Call Centers, COVID-19/Coronavirus
Global BFSI Contact Center Analytics Market 2022-2026
Topics: Call Centers, Cloud Computing
Regions: Global
Global CRM Market 2023-2027
Topics: CRM, CRM & Customer Service
Regions: Global
Answering Services - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, Telecommunications Equipment, General Telecommunications
Regions: United States
Answering Services and Contact Centers - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers
Regions: United States
2022 Call Support Services Global Market Size & Growth Report with COVID-19 Impact
Topics: Call Centers
Regions: Global
2022 Inbound Telemarketing Services Global Market Size & Growth Report with COVID-19 Impact
Topics: Marketing, Call Centers
Regions: Global
2022 Sales Management and Development Consulting and Implementation Services Global Market Size & Growth Report with COVID-19 Impact
Topics: Marketing, Call Centers
Regions: Global
Global Cloud Data Warehouse Market 2023-2027
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
KPN Industry Analyst Day 2022
Topics: CRM
Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
Topics: Customer Service, Internet of Things IoT, IT Spending
Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai
Topics: Marketing, CRM
Highlights from NRF 2023: Retail's Big Show
Topics: CRM, IT Spending, E-Commerce & Online Retailing
Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers
Topics: CRM, Internet of Things IoT, Manufacturing & Packaging
Regions: India
Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific
Topics: CRM, Cloud Computing
Regions: Asia, Oceania
Enterprise Perceptions of the Importance of Software Vendor Customer Success Services
Topics: CRM, IT Spending
Turning Data into Social Value for Sustainable and Responsible Retail
Topics: CRM, IT Spending
The Field Service Experience Boosts the Next Sale
Topics: CRM, Internet of Things IoT
AI and the Future of Consumer-Generated Content
Topics: CRM, Internet of Things IoT
Significant Recent Announcements in the Voice of the Customer Market
Topics: CRM, Internet of Things IoT
Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries
Topics: CRM
"Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going?
Topics: CRM, Internet of Things IoT, IT Spending, VOIP
Driving Healthcare Consumer Experience and Engagement Through Technology
Topics: CRM, Internet of Things IoT, IT Spending
Customer Data Platforms: Foundation for the Future of Customer Experience
Topics: CRM, IT Spending
Global Cloud-based Contact Center Market 2022-2026
Topics: Call Centers, Cloud Computing
Regions: Global
2022 Global: Call Center Ai - Innovative Markets Forecast (2028) report
Topics: Call Centers
Regions: Global
2022 Global: Contact Center Software - Innovative Markets Forecast (2028) report
Topics: Call Centers, Cloud Computing, Application Software
Regions: Global
2022 Global: Customer Analytics - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
2022 Global: Customer Data Platform - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
2022 Global: Customer Engagement Solutions - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
2022 Global: Customer Success Platforms - Innovative Markets Forecast (2028) report
Topics: Customer Service, Cloud Computing
Regions: Global
2022 Global: System Of Insight - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
2022 Global: Voice Analytics - Innovative Markets Forecast (2028) report
Topics: Call Centers
Regions: Global
The 2023-2028 World Outlook for Call Center Services
Topics: Call Centers
Regions: Global
The 2023-2028 World Outlook for Call Center Platforms
Topics: Call Centers
Regions: Global
The 2023-2028 World Outlook for Cloud CRM
Topics: CRM, Cloud Computing, CRM & Customer Service
Regions: Global
The 2023-2028 World Outlook for Contact Center Software
Topics: Call Centers
Regions: Global
The 2023-2028 World Outlook for Contact Centers
Topics: Call Centers
Regions: Global
The 2023-2028 World Outlook for Contact Center Analytics
Topics: Call Centers
Regions: Global
The 2023-2028 World Outlook for Contact Centres
Topics: Call Centers
Regions: Global
The 2023-2028 World Outlook for Customer Engagement Solutions
Topics: CRM
Regions: Global
The 2023-2028 World Outlook for Customer Interaction Services
Topics: CRM
Regions: Global
The 2023-2028 World Outlook for Customer Information Systems
Topics: CRM
Regions: Global
The 2023-2028 World Outlook for Customer Experience Management
Topics: CRM
Regions: Global
The 2023-2028 World Outlook for Customer Experience Platforms
Topics: CRM
Regions: Global
The 2023-2028 World Outlook for Customer Loyalty Management
Topics: Consumer Loyalty, Consumer Loyalty
Regions: Global


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