Recent CRM Research for January 2025
Business Analytics & Enterprise Software Global Market Briefing 2023
Topics: CRM, Application Software
Regions: Global
| European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs
Topics: CRM, CRM & Customer Service
Regions: Europe
| European CRM Applications Forecast, 2022-2026
Topics: CRM, CRM & Customer Service
Regions: Europe
| Global Web Analytics Market 2022-2026
Topics: CRM
Regions: Global
| Zoho's Growth in the European Market
Topics: CRM
Regions: Europe
| Worldwide Customer Experience Services Market Shares, 2020
Topics: CRM, E-Commerce & Online Retailing
Regions: Global
| IDC PlanScape: Future of Digital Innovation — Managing Customer Entitlements Efficiently
Topics: CRM, E-Commerce & Online Retailing
| Smart Retail: Technologies and Trends Analysis (2022-2025)
Topics: Virtual Reality, CRM, Mobile/Wireless, E-Commerce & Online Retailing, Technology, Social Networking
| Top 5 Emerging Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: South Africa, China, India, Brazil
| Netherlands BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Netherlands
| Russia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Russia
| HCL DRYiCE iControl Business Flow Observability Solution Drives Intelligent Business Operations
Topics: Marketing, CRM
| Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update
Topics: CRM, Cloud Computing
Regions: Global
| How Does Organizational CX Strategy Impact Success in CX Transformation?
Topics: CRM, IT Spending
| IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority
Topics: CRM
| Future of Customer Experience: Why Professional Services Are Critical to CX
Topics: CRM, General IT Services
| IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations
Topics: Marketing, CRM, IT Spending
| Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Region, Service (Customer Relationship Management, Finance and Accounting), Enterprise Size, Vertical (IT and Telecom, BFSI) and Segment Forecast, 2021-2026
Topics: Accounting, Business Outsourcing, CRM, Outsourcing
Regions: Global
| China BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: China
| Germany BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Germany
| IDC PlanScape: Marketplaces for Retailers
Topics: CRM, Internet of Things IoT, Technology
| Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie
Topics: CRM, Cloud Computing
| Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth
Topics: CRM, B2B
| India BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: India
| Italy BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Italy
| Mexico BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Mexico
| The 2021 Worldwide and U.S. Digital Resiliency Maturity Indices
Topics: CRM, Customer Service, Internet of Things IoT
Regions: United States, Global
| The Flight to First-Party Data and the Journey to Empathy@Scale, Part 2 — Personalization
Topics: Marketing, CRM, IT Spending
| The Changing Face of Field Marketing
Topics: Marketing, Technology, CRM
| A New Paradigm in Multimodal Communications: Connecting Asynchronous and Synchronous Methods for Engaging Digital Experiences
Topics: Call Centers, CRM, Internet of Things IoT, IT Spending, Interactive Voice Response (IVR)
| Enterprises Struggle to Gather and Translate Data to Gauge Experience Perception, Miss the Mark on Extracting Value
Topics: CRM, Enterprise Computing
| Business Process as a service (BPaaS) Market Global Briefing 2022
Topics: CRM, Cloud Computing, Application Software
Regions: Global
| Worldwide Customer Service Applications Software Forecast, 2022-2026
Topics: CRM, Customer Service
Regions: Global
| IDC PeerScape: Practices to Build Support and Success for Price Optimization in Retail
Topics: CRM
| Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
Topics: CRM, B2B, Internet of Things IoT, Telecom Networks
| North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 (Global Almanac)
Topics: Business Outsourcing, CRM
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2020: Salesforce, Adobe, and Oracle Top the Chart
Topics: CRM
Regions: Global
| BPO Services Retail Global Group of Eight (G8) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
| Managing the Salesforce Partner Ecosystem in Asia/Pacific
Topics: CRM, Software & Services Company Reports
Regions: Asia, Oceania
| CRM System Providers in the US - Industry Market Research Report
Topics: CRM
Regions: United States
| The Unified Content Model — A Modern Approach for the Digital-First Business
Topics: CRM, Content Management, E-Commerce & Online Retailing
| Spain BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Spain
| Customer Agility Initiatives for the Future of Connectedness
Topics: Virtual Reality, CRM, Customer Service
| BPO Services Retail North America (NAFTA) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Retail Global Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
| Setting Business Priorities: Goals, Wins, and Work Left to Do
Topics: CRM, Customer Service
| Adobe Leverages its Customer Journey and CDP Plays
Topics: Marketing, CRM, Software & Services Company Reports
| The Future of Industries in Latin America
Topics: Banking, CRM, Internet of Things IoT, E-Commerce & Online Retailing, Tourism
Regions: South America
| IDC PeerScape: Customer Adventure Practices for Unlocking Loyalty and Long-Term Value
Topics: CRM, IT Spending
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