Recent CRM Research for March 2025
United Kingdom (UK) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: United Kingdom
| NetApp's Customer Experience Office
Topics: CRM
| Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
Topics: CRM
Regions: Global
| Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
Topics: CRM, Internet of Things IoT, Software & Services Company Reports
| Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
Topics: CRM, Internet of Things IoT, VOIP
Regions: Global
| IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
Topics: CRM, Internet of Things IoT, IT Spending
| Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
Topics: CRM, Food Company Reports, Grocers, Technology, Food & Grocery Retailing, Consumer Loyalty
| Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Canada
| Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Global
| Scandinavia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Denmark, Finland, Sweden
| South Korea BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Korea
| IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions
Topics: CRM, IT Spending, Technology
| Microsoft Takes Aim at Employee Experience with Viva Sales
Topics: Marketing, CRM, Internet of Things IoT, Software & Services Company Reports
| Turkey BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Turkey
| BPO Services Retail BRIC (Brazil, Russia, India, China) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: China, India, Russia, Brazil
| BPO Services Retail Top 5 Emerging Markets Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: South Africa, China, Mexico, Brazil
| IDC PlanScape: Last-Mile Optimization for Omni-Channel Retail
Topics: CRM, Freight & Cargo, General Logistics & Shipping, E-Commerce & Online Retailing
| Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update
Topics: CRM, Cloud Computing
Regions: Global
| Concentrix Enhances CX Technology Portfolio with Acquisition of PK
Topics: CRM, General IT Services
| Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements
Topics: CRM
| Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022
Topics: CRM, Utilities, IT Spending, Electricity
| Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application
Topics: Small & Medium Business (SMB), CRM, Content Management, Cloud Computing, CRM & Customer Service, Application Software
Regions: Global
| Global Healthcare IT Market Size study, By Product & Services (Healthcare Provider Solutions {Clinical Solutions, Non-Clinical Solutions, Medication Management Systems, Workforce Management Solutions, Financial Management Systems (Billings & Accounting),
Topics: Accounting, CRM, Hospitals & Clinics, General Facilities, Assisted Living, Internet & e-Health, EMR (Electronic Medical Record), Outsourcing, Pharmacy & Distribution, Drug Stores
Regions: Global
| Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028
Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT, Social Networking
Regions: Global
| Global Banking ERP Software Market Size study & Forecast, by Deployment Mode (On-Premises and Cloud), Application (Payment Management, Staff Operations Management, Customer Relationship Management [CRM], and Others), and End User (Large Enterprise, and Sm
Topics: Banking, CRM, Cloud Computing
Regions: Global
| A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
Topics: CRM, CRM & Customer Service, Wireless Messaging
Regions: Global
| Global Convergent BillingMarket Size study, bySolution (Customer Relationship Management ,Settlement and payment management, Voucher management, Mediation , Others) by Services (Consulting services, Managed services, Customization services) by Deployment
Topics: CRM
Regions: Global
| Customer Communication Management (CCM)
Topics: CRM, Customer Service
| Customer Journey Analytics Market Growth Forecast Analysis Report 2030
Topics: CRM, Internet of Things IoT, Social Networking
Regions: Global
| Sales Intelligence Solutions
Topics: Marketing, Technology, CRM
Regions: Global
| Global Enterprise Resource Planning Market Research Report 2022-2032
Topics: CRM, Supply Chain Management, General Human Resources
Regions: Global
| CRM Analytics
Topics: CRM, CRM & Customer Service
| CRM Outsourcing
Topics: CRM, Outsourcing
Regions: Global
| Global CRM SaaS Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM, CRM & Customer Service, Enterprise Computing, Application Software
Regions: Global
| Vietnam Software as a Service Market By Business Application (Sales & Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By O
Topics: Marketing, CRM, Cloud Computing, Databases, Enterprise Computing, Application Software
Regions: Vietnam
| Frost Radar™: Customer Relationship Management Software, 2023
Topics: Call Centers, CRM, Application Software
| Service Analytics
Topics: CRM
| Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturi
Topics: Marketing, CRM, Cloud Computing, General IT Services, Processes, CRM & Customer Service
Regions: Saudi Arabia
| Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
Topics: CRM, Internet of Things IoT, Outsourcing
Regions: South America
| Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
Topics: Business Outsourcing, CRM, Outsourcing
Regions: Australia
| United States Customer Technical Support Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Smart Phone, General Consumer Electronics, CRM, COVID-19/Coronavirus, General Internet Applications, Cloud Computing, Web Hosting, Wireless Messaging
Regions: United States
| Customer Relationship Management Market Size, Share, & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Enterprise Size, By End-use, By Region And Segment Forecasts, 2023 - 2030
Topics: CRM, Cloud Computing
| Customer Communications Management Market
Topics: CRM, E-Mail, Wireless Messaging
Regions: Global
| Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact
Topics: CRM, Cloud Computing
Regions: Russia, Ukraine, Global
| Global Customer Communications Management Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM
Regions: Global
| Frost Radar™: European Customer Experience Outsourcing Services, 2023
Topics: Business Outsourcing, CRM, Internet of Things IoT, Outsourcing
Regions: Europe
| Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
Topics: CRM, CRM & Customer Service
Regions: Global
| Global Customer Journey Analytics Market (2022-2027) by Component, Organization Size, Deployment Mode, Data Source, Application, Vertical, and Geography, IGR Competitive Analysis, Impact of Covid-19, Ansoff Analysis
Topics: CRM, COVID-19/Coronavirus, Internet of Things IoT, Social Networking
Regions: Global
| Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact
Topics: CRM, Supply Chain Management, Cloud Computing
Regions: Russia, Ukraine, Global
| Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026
Topics: Small & Medium Business (SMB), CRM, COVID-19/Coronavirus, Cloud Computing
Regions: Global
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