Recent CRM Research for January 2025
Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
Topics: CRM
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026
Topics: CRM, Internet of Things IoT
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top
Topics: CRM, Software & Services Company Reports
| Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
Topics: CRM
Regions: United States
| Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey
Topics: CRM, E-Commerce & Online Retailing, Technology
| Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
Topics: Marketing, Small & Medium Business (SMB), CRM, Content Management
Regions: Global
| Worldwide Subscription Management Applications Forecast, 2022–2026
Topics: CRM, E-Commerce & Online Retailing
Regions: Global
| Asia-Pacific (APAC) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Asia, Oceania
| Brazil BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Brazil
| Europe BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Europe
| Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement
Topics: CRM, Customer Service
| Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business
Topics: Call Centers, CRM, General IT Services
| Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions
Topics: CRM
Regions: Global
| Customer Experience: The New Driver of Consumer Brand Innovation
Topics: CRM
| Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication
Topics: CRM
| Infobip — Enabling the Future of Communications
Topics: CRM, VOIP, Wireless Messaging
| The Digital-First CEO: A Pathfinder for the Digital Business
Topics: CRM, Internet of Things IoT, Middleware
| Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership
Topics: CRM, Electronics Company Reports
| IDC PlanScape: Retail Customer Analytics and Insights
Topics: CRM, IT Spending, Technology
| United Kingdom (UK) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: United Kingdom
| NetApp's Customer Experience Office
Topics: CRM
| Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
Topics: CRM
Regions: Global
| Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
Topics: CRM, Internet of Things IoT, Software & Services Company Reports
| Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
Topics: CRM, Internet of Things IoT, VOIP
Regions: Global
| IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
Topics: CRM, Internet of Things IoT, IT Spending
| Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
Topics: CRM, Food Company Reports, Grocers, Technology, Food & Grocery Retailing, Consumer Loyalty
| Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Canada
| Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Global
| Scandinavia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Denmark, Finland, Sweden
| South Korea BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Korea
| IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions
Topics: CRM, IT Spending, Technology
| Microsoft Takes Aim at Employee Experience with Viva Sales
Topics: Marketing, CRM, Internet of Things IoT, Software & Services Company Reports
| Turkey BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Turkey
| BPO Services Retail BRIC (Brazil, Russia, India, China) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: China, India, Russia, Brazil
| BPO Services Retail Top 5 Emerging Markets Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: South Africa, China, Mexico, Brazil
| IDC PlanScape: Last-Mile Optimization for Omni-Channel Retail
Topics: CRM, Freight & Cargo, General Logistics & Shipping, E-Commerce & Online Retailing
| Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update
Topics: CRM, Cloud Computing
Regions: Global
| Concentrix Enhances CX Technology Portfolio with Acquisition of PK
Topics: CRM, General IT Services
| Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements
Topics: CRM
| Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022
Topics: CRM, Utilities, IT Spending, Electricity
| Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application
Topics: Small & Medium Business (SMB), CRM, Content Management, Cloud Computing, CRM & Customer Service, Application Software
Regions: Global
| Global Healthcare IT Market Size study, By Product & Services (Healthcare Provider Solutions {Clinical Solutions, Non-Clinical Solutions, Medication Management Systems, Workforce Management Solutions, Financial Management Systems (Billings & Accounting),
Topics: Accounting, CRM, Hospitals & Clinics, General Facilities, Assisted Living, Internet & e-Health, EMR (Electronic Medical Record), Outsourcing, Pharmacy & Distribution, Drug Stores
Regions: Global
| Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028
Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT, Social Networking
Regions: Global
| Global Banking ERP Software Market Size study & Forecast, by Deployment Mode (On-Premises and Cloud), Application (Payment Management, Staff Operations Management, Customer Relationship Management [CRM], and Others), and End User (Large Enterprise, and Sm
Topics: Banking, CRM, Cloud Computing
Regions: Global
| A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
Topics: CRM, CRM & Customer Service, Wireless Messaging
Regions: Global
| Global Convergent BillingMarket Size study, bySolution (Customer Relationship Management ,Settlement and payment management, Voucher management, Mediation , Others) by Services (Consulting services, Managed services, Customization services) by Deployment
Topics: CRM
Regions: Global
| Customer Journey Analytics Market Growth Forecast Analysis Report 2030
Topics: CRM, Internet of Things IoT, Social Networking
Regions: Global
| Global Enterprise Resource Planning Market Research Report 2022-2032
Topics: CRM, Supply Chain Management, General Human Resources
Regions: Global
| Global CRM SaaS Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM, CRM & Customer Service, Enterprise Computing, Application Software
Regions: Global
| Frost Radar™: Customer Relationship Management Software, 2023
Topics: Call Centers, CRM, Application Software
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