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Recent CRM Research for January 2025


Global CRM Market 2023-2027
Topics: CRM, CRM & Customer Service
Regions: Global
Customer Data Platforms: Foundation for the Future of Customer Experience
Topics: CRM, IT Spending
Future of Customer Experience: Who Do Enterprises See as Their Most Strategic Partner for CX Transformation?
Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT
e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco
Topics: CRM, Internet of Things IoT, Network Security, Application Software
Highlights from NRF 2023: Retail's Big Show
Topics: CRM, IT Spending, E-Commerce & Online Retailing
Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers
Topics: CRM, Internet of Things IoT, Manufacturing & Packaging
Regions: India
Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific
Topics: CRM, Cloud Computing
Regions: Asia, Oceania
Enterprise Perceptions of the Importance of Software Vendor Customer Success Services
Topics: CRM, IT Spending
Turning Data into Social Value for Sustainable and Responsible Retail
Topics: CRM, IT Spending
The Field Service Experience Boosts the Next Sale
Topics: CRM, Internet of Things IoT
AI and the Future of Consumer-Generated Content
Topics: CRM, Internet of Things IoT
Significant Recent Announcements in the Voice of the Customer Market
Topics: CRM, Internet of Things IoT
Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries
Topics: CRM
"Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going?
Topics: CRM, Internet of Things IoT, IT Spending, VOIP
Driving Healthcare Consumer Experience and Engagement Through Technology
Topics: CRM, Internet of Things IoT, IT Spending
Advanced Analytics
Topics: CRM, Big Data
Customer Communication Management (CCM)
Topics: CRM, Customer Service
Sales Intelligence Solutions
Topics: Marketing, Technology, CRM
Regions: Global
Healthcare CRM
Topics: CRM, EMR (Electronic Medical Record)
CRM Analytics
Topics: CRM, CRM & Customer Service
CRM Outsourcing
Topics: CRM, Outsourcing
Regions: Global
Vietnam Software as a Service Market By Business Application (Sales & Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By O
Topics: Marketing, CRM, Cloud Computing, Databases, Enterprise Computing, Application Software
Regions: Vietnam
Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturi
Topics: Marketing, CRM, Cloud Computing, General IT Services, Processes, CRM & Customer Service
Regions: Saudi Arabia
Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
Topics: CRM, Telecommunications Company Reports
Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
Monitoring Kyndryl's Performance in 2023
Topics: CRM, E-Commerce & IT Outsourcing Company Reports
IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
Topics: CRM, IT Spending
Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed
Topics: CRM
What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
Topics: CRM, Internet of Things IoT, IT Spending
Intelligent Retail Decision Making at NRF 2023
Topics: CRM, IT Spending, E-Commerce & Online Retailing
End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services
Topics: CRM, IT Spending
GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
Topics: Small & Medium Business (SMB), CRM
Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Topics: Banking, CRM, IT Spending, General IT Services
Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs
Topics: CRM, CRM & Customer Service
Regions: Asia
Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
Topics: CRM, E-Commerce & Online Retailing
Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management
Topics: CRM, Services, Cloud Computing
Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By T
Topics: Wealth Management, Call Centers, CRM, Customer Service, COVID-19/Coronavirus, Online Security, Online Insurance, Technology, Internet of Things IoT, Network Security, Security, CRM & Customer Service, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
Sales Intelligence
Topics: Marketing, Technology, CRM
Regions: Global
Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend
Topics: Small & Medium Business (SMB), Servers & Mainframes, CRM, Cloud Computing, Application Software
Regions: Global
Digital Business Support Systems
Topics: CRM, General Telecommunications, Telecom Networks
Business Process Management Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
Topics: General Business Services & Administration, CRM, Cloud Computing, General IT Services
Regions: Global
Conversational AI is Now the Heart of Customer Experience
Topics: CRM, Internet of Things IoT
Social Customer Relationship Management (CRM)
Topics: CRM, CRM & Customer Service
Telecom Analytics
Topics: CRM
Regions: Global
Mobile CRM Software Global Market Report 2023
Topics: CRM, CRM & Customer Service
Regions: Global
Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
Topics: CRM, EMR (Electronic Medical Record), CRM & Customer Service
Regions: Global
Customer Journey Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
Topics: CRM, Internet of Things IoT, Social Networking
Regions: Global
Global Cloud Data Warehouse Market 2023-2027
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
KPN Industry Analyst Day 2022
Topics: CRM
Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai
Topics: Marketing, CRM


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