Recent CRM Research for January 2025
Global CRM Market 2023-2027 Topics: CRM, CRM & Customer Service
Regions: Global
| Customer Data Platforms: Foundation for the Future of Customer Experience Topics: CRM, IT Spending
| Future of Customer Experience: Who Do Enterprises See as Their Most Strategic Partner for CX Transformation? Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT
| e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco Topics: CRM, Internet of Things IoT, Network Security, Application Software
| Highlights from NRF 2023: Retail's Big Show Topics: CRM, IT Spending, E-Commerce & Online Retailing
| Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers Topics: CRM, Internet of Things IoT, Manufacturing & Packaging
Regions: India
| Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific Topics: CRM, Cloud Computing
Regions: Asia, Oceania
| Enterprise Perceptions of the Importance of Software Vendor Customer Success Services Topics: CRM, IT Spending
| Turning Data into Social Value for Sustainable and Responsible Retail Topics: CRM, IT Spending
| The Field Service Experience Boosts the Next Sale Topics: CRM, Internet of Things IoT
| AI and the Future of Consumer-Generated Content Topics: CRM, Internet of Things IoT
| Significant Recent Announcements in the Voice of the Customer Market Topics: CRM, Internet of Things IoT
| Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries Topics: CRM
| "Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going? Topics: CRM, Internet of Things IoT, IT Spending, VOIP
| Driving Healthcare Consumer Experience and Engagement Through Technology Topics: CRM, Internet of Things IoT, IT Spending
| Advanced Analytics Topics: CRM, Big Data
| Customer Communication Management (CCM) Topics: CRM, Customer Service
| Sales Intelligence Solutions Topics: Marketing, Technology, CRM
Regions: Global
| Healthcare CRM Topics: CRM, EMR (Electronic Medical Record)
| CRM Analytics Topics: CRM, CRM & Customer Service
| CRM Outsourcing Topics: CRM, Outsourcing
Regions: Global
| Vietnam Software as a Service Market By Business Application (Sales & Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By O Topics: Marketing, CRM, Cloud Computing, Databases, Enterprise Computing, Application Software
Regions: Vietnam
| Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturi Topics: Marketing, CRM, Cloud Computing, General IT Services, Processes, CRM & Customer Service
Regions: Saudi Arabia
| Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future Topics: CRM, Telecommunications Company Reports
| Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027 Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
| Monitoring Kyndryl's Performance in 2023 Topics: CRM, E-Commerce & IT Outsourcing Company Reports
| IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner Topics: CRM, IT Spending
| Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed Topics: CRM
| What We Learned About Retail Experiential Operations at the 2023 NRF Big Show Topics: CRM, Internet of Things IoT, IT Spending
| Intelligent Retail Decision Making at NRF 2023 Topics: CRM, IT Spending, E-Commerce & Online Retailing
| End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services Topics: CRM, IT Spending
| GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs Topics: Small & Medium Business (SMB), CRM
| Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank Topics: Banking, CRM, IT Spending, General IT Services
| Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs Topics: CRM, CRM & Customer Service
Regions: Asia
| Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant Topics: CRM, E-Commerce & Online Retailing
| Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management Topics: CRM, Services, Cloud Computing
| Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By T Topics: Wealth Management, Call Centers, CRM, Customer Service, COVID-19/Coronavirus, Online Security, Online Insurance, Technology, Internet of Things IoT, Network Security, Security, CRM & Customer Service, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Sales Intelligence Topics: Marketing, Technology, CRM
Regions: Global
| Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend Topics: Small & Medium Business (SMB), Servers & Mainframes, CRM, Cloud Computing, Application Software
Regions: Global
| Digital Business Support Systems Topics: CRM, General Telecommunications, Telecom Networks
| Business Process Management Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 Topics: General Business Services & Administration, CRM, Cloud Computing, General IT Services
Regions: Global
| Conversational AI is Now the Heart of Customer Experience Topics: CRM, Internet of Things IoT
| Social Customer Relationship Management (CRM) Topics: CRM, CRM & Customer Service
| Telecom Analytics Topics: CRM
Regions: Global
| Mobile CRM Software Global Market Report 2023 Topics: CRM, CRM & Customer Service
Regions: Global
| Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 Topics: CRM, EMR (Electronic Medical Record), CRM & Customer Service
Regions: Global
| Customer Journey Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 Topics: CRM, Internet of Things IoT, Social Networking
Regions: Global
| Global Cloud Data Warehouse Market 2023-2027 Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
| KPN Industry Analyst Day 2022 Topics: CRM
| Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai Topics: Marketing, CRM
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