Countries covered: Europe

Customer Engagement in Manufacturing in Europe and North America

Research Background and Objectives

This research study is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, enabling technologies, and services. The survey data and insights allow contact center organizations to understand better the industry and technology trends and apply the findings in their businesses.

The following studies are part of this series:

Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Retail and Consumer in Europe and North America

Customer Engagement in Manufacturing in ... read the full abstract




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