Global Telcos CVM Digital Transformation Strategies 2023

Global Telcos CVM Digital Transformation Strategies 2023

Key Features

Digital Transformation Trends – Studies how digital transformation has impacted the customer value management industry and how telcos have used digital tools not only to produce more sophisticated and accurate results but also to cut costs.

Accelerating Technologies – An understanding of the underlying technologies that have allowed CVM to be widespread and quickly applied by telcos around the world, these include artificial intelligence, machine learning, big data analytics and similar such technologies.

In-depth country coverage - Analyzes the CVM strategies followed by players at a country level, allowing for the reader to compare this easily across markets.

76 Telco Case Studies - An in-depth look at 76 key players in the market across the world, with a well represented balance in each region.

Growth Opportunities – Analysis of what key principles are working at a regional level and pointing out similar strategies employed across some regions.

Digital Consumer Focus – Enabling the reader to better understand the digital consumer, the different and evolving customer touch points, how the customer journey is changing due to the onset of digitalization.

Telco CVM Strengths - A summary of what a telco is doing in a particular market and which are the key CVM strengths that the telco has displayed