Helpdesk Outsourcing Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Industry Forecasts by Type, Application, Segments, Countries, and Companies, 2021- 2030

Helpdesk Outsourcing Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Industry Forecasts by Type, Application, Segments, Countries, and Companies, 2021- 2030


The Helpdesk Outsourcing market is a large and high-potential growth industry. In 2023, the market is poised to register positive year-on-year growth over 2022. Further, the Helpdesk Outsourcing market size maintains a super-linear growth trajectory, registering continuous expansion from 2023 to 2030.

As we enter the late half of 2023, the Helpdesk Outsourcing industry is poised for significant growth and transformation. The “Helpdesk Outsourcing Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Data Forecasts by Type, Application, Segments, Countries, and Companies, 2018- 2030” report details the definition and advantages of Helpdesk Outsourcing.

Overview of the Helpdesk Outsourcing Industry in 2023

The accelerating development of the industry is driven by a widening application base, R&D investment in new product development, competitive strategies focusing on expanding into niche segments, and potential growth prospects for Helpdesk Outsourcing Companies in developing countries.

The Helpdesk Outsourcing Insights Report provides key market size and share outlook, short-term and long-term trends, potential opportunities, analytical models, current market conditions, scenario analysis, post-COVID analysis, competitive landscape, company profiles, and market news and developments.

Helpdesk Outsourcing Market Size, Share, and Trend Analysis

The global Helpdesk Outsourcing market plays a major role in the global electronics and semiconductors industry. The report provides a comprehensive and in-depth analysis of different segments across the industry.

Further, potential types, applications, products, and other Helpdesk Outsourcing segments are analyzed in the market study.
  • Helpdesk Outsourcing Market Statistics- Current status of the Helpdesk Outsourcing industry and the key statistics for 2023 are provided in detail.
  • Strategic Analysis of Helpdesk Outsourcing Industry- Competitive analysis, vendor landscape, SWOT profiles, and product profiles are included.
  • Market Trends and Insights- The Helpdesk Outsourcing Insights report provides a detailed examination of key market trends, drivers, and their impact on demand. Further, the increasing importance of Helpdesk Outsourcing across industries is discussed.
  • Market Developments- Mergers, acquisitions, product launches, capacity expansion plans, and other developments announced by leading Helpdesk Outsourcing companies are included in the study.
  • Helpdesk Outsourcing Market Opportunities- Potential growth opportunities and quantitative comparison of different segments to provide an assessment of diverse opportunities in the industry.
  • Regional analysis- Further, a geographical analysis of the Helpdesk Outsourcing industry, highlighting key markets and their growth prospects is included. The market size across six regions including North America, Asia Pacific, Europe, South America, the Middle East, and Africa is forecast to 2030.
Analytical Frameworks

The Helpdesk Outsourcing insights report uses multiple analytical frameworks for analyzing the global Helpdesk Outsourcing industry. The tools include- Industry SWOT, Porter’s Five Forces Analysis, PESTLE analysis, scenario analysis, and others.

Industry SWOT- The report identifies the key strengths, weaknesses, opportunities, and threats facing the global markets in 2023 and beyond.

Scenario analysis- 4 scenarios for the long-term future based on the global economy are analyzed.

Porter’s Five Forces Analysis- The report quantifies Porter’s five forces analysis to assess the market attractiveness using the weighted average of the Bargaining power of buyers, Bargaining power of suppliers, Threat of substitutes, Threat of new entrants, and intensity of competitive rivalry.

PESTLE Analysis- Six segments of the general environment surrounding the Helpdesk Outsourcing industry including political, economic, social, technological, environmental, and legal factors are briefed.

Future Helpdesk Outsourcing Growth Outlook and Opportunities

The chapter provides a detailed analysis of market size, growth rate, revenue trends, and volume analysis over the historical period from 2018 up to 2022. Projection of the future growth prospects and opportunities in the Helpdesk Outsourcing industry along with insights into each of the potential market segments is included in the study. Further, the evaluation of factors driving market growth across markets is provided. In addition, the latest technological advancements and an analysis of the impact of these advancements on the performance, reliability, and efficiency of products are included.

Market Dynamics- Impact Analysis and Post-COVID Outlook of Helpdesk Outsourcing Industry

Optimistic economic conditions are observed in H2-2023 across multiple scenarios. The current edition of the Helpdesk Outsourcing Market Study identifies brighter views for 2023 and an increasingly optimistic global outlook over the forecast period.

However, the market is also constrained by challenges of geopolitical instability and conflicts with the Russia-Ukraine war and inflation conditions in the US and other markets, and rising interest rates continue to restrain the market growth prospects.

The four case scenarios considered for countries in the study are -
  • Sluggish economic growth, with emphasis on savings and low expenditure
  • Despite growth fluctuations, consumer confidence remains robust and gains continue for companies
  • Investments in technology deployment and productive investments
  • Stronger consumer demand and higher investments supporting solid growth
Helpdesk Outsourcing Market Trends- Emerging markets present strong growth prospects

According to the World Bank, over 85% of the world’s population lives in the Asia Pacific, the Middle East and Africa (MEA), or South America. An increasing volume of companies are expanding their production and marketing bases to these countries as the consumption power of individuals continues to strengthen.

Several new market entrants are targeting niche economically attractive Helpdesk Outsourcing segments when expanding into these markets. We anticipate the Helpdesk Outsourcing sales growth in developing countries to continue to accelerate rapidly over the forecast period.

North America Helpdesk Outsourcing Industry: Market Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

The past few quarters have been encouraging for North American Helpdesk Outsourcing market suppliers. A large number of Helpdesk Outsourcing companies are reporting profitability after several quarters of margin declines. Focus on increasing operational efficiency, capturing niche market opportunities, and others are widely observed. The North American Helpdesk Outsourcing industry research identifies the key market trends, driving forces, and growth opportunities across 3 countries including the United States, Canada, and Mexico markets.

Europe Helpdesk Outsourcing Industry: Market Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

Leading European Helpdesk Outsourcing companies are focusing on customer orientation, sustainable supply chains, and economic value creation to succeed in long-term market conditions. As Asian manufacturers enter the European markets, the region’s electronics and semiconductors sector is undergoing a paradigm shift. The European Helpdesk Outsourcing industry is also facing the significant impact of the Russia-Ukraine war. The insights report analyzes the Western European Helpdesk Outsourcing countries including Germany, France, Spain, the United Kingdom, Italy, and other European countries including Russia, Turkey, and others.

Asia Pacific Helpdesk Outsourcing Industry: Market Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

Economic growth and shifting consumer preferences are set to shape the future of the Asia Pacific Helpdesk Outsourcing industry. Leading companies in China, India, Japan, South Korea, Australia, Indonesia, South East Asia, and other regions are focusing on rapid business expansion through new product launches. The Helpdesk Outsourcing insights report provides the market size outlook across these countries from 2018 to 2030.

South America Helpdesk Outsourcing Industry: Market Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

South American countries including Brazil, Argentina, Chile, and others continue to demonstrate robust value-creation potential through 2030. Both traditional players and new start-ups are spending more on expanding products to niche consumer segments. Increasing urbanization, infrastructure development, and improving disposable incomes are likely to drive the market outlook over the forecast period.

Middle East and Africa Helpdesk Outsourcing Industry: Market Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

The Middle East and African regions have a growing population, increasing urbanization, and improving standards of living, all of which contribute to the rising Helpdesk Outsourcing demand. Further, Sustainability and environmental concerns are gaining prominence in the GCC region. In Africa, vehicle sales continued an upward trend and the rapid growth in infrastructure in the African region enables Helpdesk Outsourcing companies to generate significant business growth in the medium to long-term future.

Competitive Insights

The landscape of the industry is shifting, moving away from traditional competition between peers and embracing new forms of competitive interactions. There is an increasing trend among companies from building products to building businesses. Companies are investing in developing new growth opportunities with market leaders increasingly focused on building and scaling up new businesses.

The Helpdesk Outsourcing insights report provides a competitive analysis of the industry in 2023. The business profiles of the leading 10 companies are profiled in the study along with their SWOT profile, financials, products and services, and market developments. In addition, an evaluation of the competitive landscape, including major players, market share, and strategies adopted by key manufacturers is provided in the research study. The report also identifies the most prominent challenges and potential growth barriers faced by leading companies.

Report scope
  • Data for 13 years: Historic data from 2018 to 2022 and industry forecasts from 2023 to 2030
  • 3 Parameters- Value, Volume, and Pricing Data
  • 6 Regions- Asia Pacific, Europe, North America, South America, Middle East, Africa
  • 27 Countries: United States, Canada, Mexico, Germany, France, Spain, United Kingdom, Italy, Russia, Turkey, Rest of Europe, China, India, Japan, South Korea, Australia, Indonesia, South East Asia, Saudi Arabia, United Arab Emirates, Rest of Middle East, South Africa, Egypt, Rest of Africa, Brazil, Argentina, Other South America
  • 10 Companies- Leading companies with detailed profiles
  • 5 Models- Scenario analysis, Porter’s five forces, Industry SWOT, Pricing analysis, PESTLE
  • 8 Market Dynamics- Trends, Drivers, Growth Restraints, Opportunities
Unique Additions to the current edition-
  • Impact of market developments including the Russia- Ukraine War, inflation across countries, supply-chain conditions, labor-market pressures, recession, trade, and other global factors
  • Pricing Analysis across types, applications, and countries for 2023 and industry Forecasts to 2030
  • electronics and semiconductors industry trends and market forecasts
  • Driving forces supporting the Helpdesk Outsourcing sales in each of the 24 countries
  • Complimentary Excel spreadsheet and print authentication for a single-user license
Key Questions answered in this report-

1. What are the key regions in the global Helpdesk Outsourcing industry?
2. Who are the major companies or key players operating in the global Helpdesk Outsourcing industry?
3. What has been the impact of COVID-19 on the global Helpdesk Outsourcing industry?
4. What is the projected compound annual growth rate (CAGR) of the global Helpdesk Outsourcing market size for the period 2023-2028?
5. What are the key factors driving the growth of the global Helpdesk Outsourcing industry?
6. How is the global Helpdesk Outsourcing industry segmented based on product types?
7. What are the emerging trends and opportunities in the global Helpdesk Outsourcing industry?
8. What are the challenges and obstacles faced by the global Helpdesk Outsourcing market?
9. What are the competitive landscape and strategies of global Helpdesk Outsourcing companies?
10. What are the innovations and advancements in product development within the global Helpdesk Outsourcing industry?
11. What are the strategies adopted by key players in the global Helpdesk Outsourcing market to maintain a competitive edge?
12. How is the global Helpdesk Outsourcing industry expected to evolve in terms of demand and market dynamics in the coming years?


1 Foreword
2 Executive Summary
2.1 Key Findings, 2023
2.2 Market Overview
2.3 Market Highlights
3 Report Guide
3.1 Study Scope and Objectives
3.2 Market Segmentation
3.3 Methodology and Sources
3.4 Primary and Secondary Data Sources
3.5 Market Estimation- Data Triangulation
3.6 Forecast Methodology
3.7 Key Assumptions
4 Introduction
4.1 Market Definition and Evolution
4.2 Historical Market Size and Trends, 2018- 2022
4.3 Forecast Market Size, 2023- 2030
4.4 Industry Value Chain Analysis
4.5 Porter's Five Forces Analysis
5 Market Assessment
5.1 Post-COVID-19 Growth Prospects for the Helpdesk Outsourcing Industry
5.2 Likely Case – Industry Forecasts
5.3 Optimistic Case- Industry Forecasts
5.4 Pessimistic Case- Industry Forecasts
5.5 Market Dynamics-
5.6 Drivers
5.7 Trends
5.8 Opportunities
5.9 Challenges
6 Helpdesk Outsourcing Market Size Forecasts- Types, Products, and Applications
6.1 Global Helpdesk Outsourcing Growth Outlook by Type, $ Million, 2018- 2022, 2023- 2030
6.2 Global Helpdesk Outsourcing Growth Outlook by Product, $ Million, 2018- 2022, 2023- 2030
6.3 Global Helpdesk Outsourcing Growth Outlook by Application, $ Million, 2018- 2022, 2023- 2030
7 North America Helpdesk Outsourcing Market Size Forecasts- Types, Products, and Applications
7.1 North America Helpdesk Outsourcing Industry Current Market Conditions, 2023
7.2 North America Helpdesk Outsourcing Market Trends and Opportunities
7.3 North America Helpdesk Outsourcing Growth Outlook by Type
7.4 North America Helpdesk Outsourcing Growth Outlook by Product
7.5 North America Helpdesk Outsourcing Growth Outlook by Application
7.6 North America Helpdesk Outsourcing Market Size Outlook by Country
7.7 United States Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
7.8 Canada Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
7.9 Mexico Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
8 Europe Helpdesk Outsourcing Market Size Forecasts- Types, Products, and Applications
8.1 Europe Helpdesk Outsourcing Industry Current Market Conditions, 2023
8.2 Europe Helpdesk Outsourcing Market Trends and Opportunities
8.3 Europe Helpdesk Outsourcing Growth Outlook by Type
8.4 Europe Helpdesk Outsourcing Growth Outlook by Product
8.5 Europe Helpdesk Outsourcing Growth Outlook by Application
8.6 Europe Helpdesk Outsourcing Market Size Outlook by Country
8.7 Germany Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
8.8 France Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
8.9 United Kingdom Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
8.10. Italy Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
8.11 Spain Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
8.12 Rest of Europe Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
9 Asia Pacific Helpdesk Outsourcing Market Size Forecasts- Types, Products, and Applications
9.1 Asia Pacific Helpdesk Outsourcing Industry Current Market Conditions, 2023
9.2 Asia Pacific Helpdesk Outsourcing Market Trends and Opportunities
9.3 Asia Pacific Helpdesk Outsourcing Growth Outlook by Type
9.4 Asia Pacific Helpdesk Outsourcing Growth Outlook by Product
9.5 Asia Pacific Helpdesk Outsourcing Growth Outlook by Application
9.6 Asia Pacific Helpdesk Outsourcing Growth Outlook by Country
9.7 China Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
9.8 Japan Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
9.9 India Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
9.10. Australia Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
9.11 South Korea Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
9.12 South East Asia Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
9.13 Rest of Asia Pacific Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
10 South America Helpdesk Outsourcing Market Size Forecasts- Types, Products, and Applications
10.1 South America Helpdesk Outsourcing Industry Current Market Conditions, 2023
10.2 South America Helpdesk Outsourcing Market Trends and Opportunities
10.3 South America Helpdesk Outsourcing Growth Outlook by Type
10.4 South America Helpdesk Outsourcing Growth Outlook by Product
10.5 South America Helpdesk Outsourcing Growth Outlook by Application
10.6 South America Helpdesk Outsourcing Growth Outlook by Country
10.7 Brazil Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
10.8 Argentina Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
10.9 Rest of South America Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
11 Middle East and Africa Helpdesk Outsourcing Market Size Forecasts- Types, Products, and Applications
11.1 Middle East and Africa Helpdesk Outsourcing Industry Current Market Conditions, 2023
11.2 Middle East and Africa Helpdesk Outsourcing Market Trends and Opportunities
11.3 Middle East and Africa Helpdesk Outsourcing Growth Outlook by Type
11.4 Middle East and Africa Helpdesk Outsourcing Growth Outlook by Product
11.5 Middle East and Africa Helpdesk Outsourcing Growth Outlook by Application
11.6 Middle East and Africa Helpdesk Outsourcing Growth Outlook by Country
11.7 Saudi Arabia Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
11.8 United Arab Emirates Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
11.9 South Africa Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
11.10. Rest of Middle East Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
11.11 Rest of Africa Helpdesk Outsourcing Market Size Outlook, $ Million, 2018 to 2030
12 Competitive Landscape
12.1 Competitive Scenario
12.2 Key Players
12.3 Company Profiles of Leading 10 Companies
12.4 Company Snapshot
12.5 Business Description of Leading Helpdesk Outsourcing Companies
12.6 Helpdesk Outsourcing Companies- Products and Services
12.7 Helpdesk Outsourcing Companies- SWOT Analysis
12.8 Financial Profile
13 Appendix
13.1 List of Charts and Tables
13.2 Sources and Methodology
13.3 Conclusion and Future Remarks
Tables and Charts
Table 1: Global Helpdesk Outsourcing Statistics, 2023
Exhibit 2: Research Methodology
Exhibit 3: Forecast Methodology
Table 4: Global Helpdesk Outsourcing Market Size Forecast, 2021- 2030
Exhibit 5: Global Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 6: Global Helpdesk Outsourcing Outlook by Type, $ Million, 2021- 2030
Table 7: Global Helpdesk Outsourcing Outlook by Product, $ Million, 2021- 2030
Table 8: Global Helpdesk Outsourcing Outlook by Application, $ Million, 2021- 2030
Exhibit 9: Porter’s Framework
Exhibit 10: SWOT Profile
Exhibit 11: Growth Outlook Scenario Analysis
Table 12: North America Helpdesk Outsourcing Outlook by Type, 2021-2030
Table 13: North America Helpdesk Outsourcing Outlook by Application, 2021-2030
Table 14: North America Helpdesk Outsourcing Outlook by Product, 2021-2030
Table 15: North America Helpdesk Outsourcing Outlook by Country, 2021-2030
Table 16: Europe Helpdesk Outsourcing Outlook by Type, 2021-2030
Table 17: Europe Helpdesk Outsourcing Outlook by Application, 2021-2030
Table 18: Europe Helpdesk Outsourcing Outlook by Product, 2021-2030
Table 19: Europe Helpdesk Outsourcing Outlook by Country, 2021-2030
Table 20: Asia Pacific Helpdesk Outsourcing Outlook by Type, 2021-2030
Table 21: Asia Pacific Helpdesk Outsourcing Outlook by Application, 2021-2030
Table 22: Asia Pacific Helpdesk Outsourcing Outlook by Product, 2021-2030
Table 23: Asia Pacific Helpdesk Outsourcing Outlook by Country, 2021-2030
Table 24: North America Helpdesk Outsourcing Outlook by Type, 2021-2030
Table 25: South America Helpdesk Outsourcing Outlook by Application, 2021-2030
Table 26: South America Helpdesk Outsourcing Outlook by Product, 2021-2030
Table 27: South America Helpdesk Outsourcing Outlook by Country, 2021-2030
Table 28: Middle East and Africa Helpdesk Outsourcing Outlook by Type, 2021-2030
Table 29: Middle East and Africa Helpdesk Outsourcing Outlook by Application, 2021-2030
Table 30: Middle East and Africa Helpdesk Outsourcing Outlook by Product, 2021-2030
Table 31: Middle East and Africa Helpdesk Outsourcing Outlook by Country, 2021-2030
Table 32: United States Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 33: United States Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 34: Canada Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 35: Canada Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 36: Mexico Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 37: Mexico Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 38: Germany Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 39: Germany Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 40: France Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 41: France Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 42: United Kingdom Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 43: United Kingdom Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 44: Spain Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 45: Spain Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 46: Italy Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 47: Italy Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 48: China Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 49: China Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 50: India Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 51: India Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 52: Japan Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 53: Japan Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 54: South Korea Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 55: South Korea Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 56: South East Asia Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 57: South East Asia Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 58: Australia Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 59: Australia Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 60: Brazil Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 61: Brazil Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 62: Argentina Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 63: Argentina Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 64: Saudi Arabia Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 65: Saudi Arabia Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 66: United Arab Emirates Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 67: United Arab Emirates Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 68: South Africa Helpdesk Outsourcing Outlook, $ Million, 2021- 2030
Exhibit 69: South Africa Helpdesk Outsourcing Outlook, year-on-year, %, 2021- 2030
Table 70: Market Entropy

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