Canadian Consumer Payments Survey, 2021

Canadian Consumer Payments Survey, 2021

The continuation of the COVID-19 pandemic into 2021, and the associated policy measures taken to limit the impact of the spread of the virus, has seen sustained changes in consumer shopping and payment behaviour. Canadian Consumer Payments Survey, 2021, a primary tracking research study conducted online among 2,000+ online adult Canadians, examines the attitudes, payments behaviour and preferences of Canadian consumers across all major payment modalities, looking at the current situation and what consumers expect as the pandemic abates. It provides subscribers with the essential insights into consumer payments in Canada, critical to effective business planning and product development in this turbulent environment.

Please note: the PDF e-mail from publisher version of this report is for a global site license.

Canadian Consumer Payments Survey, 2021 is the most comprehensive consumer payments survey in Canada, and includes an analysis of the awareness, current usage, and future usage intentions of both traditional and emerging payment instruments. In both the 2020 and 2021 we have included a special section on COVID-19 and how this has impacted on consumer payment preferences.