Customer Service Market Research Reports & Industry Analysis
Customer Service Industry Research & Market Reports
-
Customer Communication Management (CCM)
... reach US$5.1 Billion by 2030, growing at a CAGR of 11.4% over the analysis period 2023-2030. Software Suite, one of the segments analyzed in the report, is expected to record a 11.3% CAGR and reach ... Read More
-
Customer Success Platforms
... at a CAGR of 18.9% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 15.5% CAGR and reach US$3.9 Billion by the end of ... Read More
-
Customer Information System
... at a CAGR of 11.3% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 10.5% CAGR and reach US$2.0 Billion by the end of ... Read More
-
Customer Experience Management
... at a CAGR of 11.4% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 9.8% CAGR and reach US$17.2 Billion by the end of ... Read More
-
Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028
... customer service applications market has entered into a steady state of growth being helped by the incorporation of AI capabilities. While this is good for suppliers, end-user organizations are working through the new associated costs ... Read More
-
Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth
... 2023. "The customer service applications market has settled into a stable rhythm. A growth of 14.6% is relatively high when the age of the market is considered reflecting the ongoing requirement for these applications and ... Read More
-
AI Agents Market by Agent Role (Productivity & Personal Assistants, Sales, Marketing, Customer Service, Code Generation), Agent Systems (Single Agent, Multi Agent), Product Type (Ready to Deploy Agents, Build Your Own Agents) - Global Forecast to 2030
... to 2030 The AI agents market is projected to grow from USD 5.1 billion in 2024 to USD 47.1 billion in 2030, with a CAGR of 44.8% during 2024–2030. The AI agent market has been ... Read More
-
2024 Global Forecast for Digital Experience Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
-
Exploring European Use Cases for Generative AI in CX
... and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service ... Read More
-
Customer Experience Monitoring
... by 2030, growing at a CAGR of 18.9% over the analysis period 2023-2030. Customer Experience Monitoring for PC Terminal, one of the segments analyzed in the report, is expected to record a 16.7% CAGR and ... Read More
-
Customer Engagement Solutions
... by 2030, growing at a CAGR of 11.9% over the analysis period 2023-2030. Customer Engagement Solutions, one of the segments analyzed in the report, is expected to record a 10.6% CAGR and reach US$31.7 Billion ... Read More
-
AI Studio Market by Offering (Software (Type, User Interface, Deployment Mode) and Services), Application (Customer Service Automation, Automatic Content Generation, Sentiment Analysis), Data Modality, Vertical and Region - Global Forecast to 2029
... market is projected to grow from USD 6.4 billion in 2024 to USD 32.7 billion by 2029, at a compound annual growth rate (CAGR) of 38.4% during the forecast period. The market is anticipated to ... Read More
-
Zendesk Relate 2024: Democratizing AI-Infused Customer Service
... more emphasis on incorporating the employee experience and its role in delivering empathetic service outcomes. As Zendesk continues to push upmarket into the enterprise segment, the challenge will be differentiating in a crowded market for ... Read More
-
Customer Care Centers in the US - Industry Market Research Report
... centers handled things relatively well. With easily adaptable workplace setups, many centers transitioned to work-from-home offices with ease. As downstream businesses cut costs by reducing their workforce or saw employees leave for greener pastures, many ... Read More
-
Frost Radar™: Customer Experience Management in Asia-Pacific, 2024
... to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a ... Read More
-
Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies
... brand on each step of their journey, allowing brands to recognize the actions and approaches needed to be taken and prioritized on each stage of their customers' journeys. Please Note: Extended description available upon request. Read More
-
BPaaS Market by Business Process (Human Resource Management, Customer Service & Support, Accounting & Finance), Deployment Model, Organization Size, Vertical (BFSI, Retail & eCommerce, Manufacturing, IT & Telecom) and Region - Global Forecast to 2028
... The BPaaS market is expected to grow from USD 63.3 billion in 2023 to USD 92.2 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. As organizations increasingly ... Read More
-
Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
... need for companies to focus on delivering empathetic customer experiences and proving experience value for the customer, powered by data and intelligence. To win future customers, businesses must balance value for the organization and the ... Read More
-
Social Media Analytics Market by Offering (Solution and Services), Analytics Type, Business Function (Marketing, Sales and Lead Generation, Finance, Customer Service, Human Resource, Operations), Vertical and Region - Global Forecast to 2028
... for Social Media Analytics is projected to grow from USD 4.8 billion in 2023 to USD 14.6 billion by 2028, at a CAGR of 24.9% during the forecast period. Social media analytics plays a significant ... Read More
-
Customer Relationship Management Market by Solution (CRM Analytics, Customer Experience Management, Customer Service), Deployment (Cloud, On-Premise), Enterprise Size, End-Use - Global Forecast 2024-2030
... in 2023 and expected to reach USD 62.30 billion in 2024, at a CAGR 8.16% to reach USD 99.87 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in evaluating the Customer ... Read More
-
Healthcare CRM Market by Functionality (Cross-CRM, Customer Service & Support, Digital Commerce), Deployment mode (Cloud & Web-Based Model, On-Premise Model), End-Use - Global Forecast 2024-2030
... billion in 2023 and expected to reach USD 18.92 billion in 2024, at a CAGR 7.44% to reach USD 29.31 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in evaluating the ... Read More
-
Cloud Workflow Market by Type (Platform, Services), Business Workflow (Accounting & Finance, Customer Service & Support, Human Resources (HR)), Enterprise Size, End-user - Global Forecast 2024-2030
... 3.90 billion in 2023 and expected to reach USD 4.55 billion in 2024, at a CAGR 16.21% to reach USD 11.19 billion by 2030.Cloud workflow includes automation and management of business processes and tasks in ... Read More
-
2024 Global Forecast for Customer Experience Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in 2025 ... Read More
-
A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
... California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improving employee engagement. The highly interactive event created an opportunity for participants ... Read More
-
Automotive Dealer Management System Market by Function (Customer Service, Data Reports, Inventory Management), Application (Customer Relationship Management, Dealer Tracking, Finance), End User, Deployment - Global Forecast 2023-2030
... to reach USD 7.85 billion by 2030 from USD 3.66 billion in 2022, at a CAGR of 9.98% during the forecast period. Market Segmentation & Coverage: This research report analyzes various sub-markets, forecasts revenues, and ... Read More
Research Assistance
