CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
-
Generative and Predictive AI Use Cases for Customer Data Platforms
... AI in these platforms. It highlights the importance of CDPs in resolving data fragmentation and lag and the growing digital business landscape. The document also explores various use cases of predictive AI and GenAI in ... Read More
-
Frost Radar™: Customer Experience Management in Asia-Pacific, 2024
... to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a ... Read More
-
RingCentral Shifting from Unified Communications to Unified Intelligent Experience
... its market to include events, webinars, and contact centers, with AI and analytics at the core of all workflows. The goal is to generate an additional $100 million from new innovations and an extended portfolio ... Read More
-
Frost Radar™: Customer Experience Management in Europe, 2024
... companies in the European customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost ... Read More
-
Frost Radar™: Customer Experience Management in North America, 2024
... industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of ... Read More
-
What Should Chief Marketing Officers Seek from Customer Experience Services Vendors in 2024?
... in a very crowded market. In the era defined by data, personalization, and data-driven decision making, chief marketing officers (CMOs) must equip their businesses with the right strategy to win the hearts of customers by ... Read More
-
Global Commercial Real Estate CRM Software Market Growth (Status and Outlook) 2024-2030
... 2023. With growing demand in downstream market, the Commercial Real Estate CRM Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report ... Read More
-
Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies
... brand on each step of their journey, allowing brands to recognize the actions and approaches needed to be taken and prioritized on each stage of their customers' journeys. Please Note: Extended description available upon request. Read More
-
2024 Global: Customer Analytics Market - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
-
2024 Global: Customer Journey Analytics Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
-
2024 Global: Customer Experience Management Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
-
Brand Trust and the Future Consumer
... leading technology brands, and assesses the impact of generational differences on sentiment."Generational differences are a key component of brand sentiment," said Greg Ireland, research director, Future Consumer Agenda at IDC. "Younger adult consumers, particularly within ... Read More
-
2024 Global: Customer Data Platform Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
-
2024 Global: Customer Relationship Management - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
-
2024 Global: Customer Engagement Solutions Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
-
2024 Global: Customer Communications Management Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
-
AWS re:Invent 2023: Compound Innovation for ISV Partners
... the expanded features and capabilities of the AWS Marketplace. AWS re:Invent 2023 featured over 140 announcements, including 30 announcements related to generative AI. Continuing innovation in infrastructure services — silicon, compute, storage, and databases — ... Read More
-
CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value
... featured as the winner and runners-up demonstrated how they are making significant impact within their customer and partner communities. Simultaneously, these organizations were able to successfully use customer experience to drive positive business outcomes leading ... Read More
-
Overview of Client Performance Metrics That Matter for Services Industry
... reality." Choosing the right set of metrics can bridge the gap between framing the correct strategy to spur growth and achieving it. The wrong KPIs can lead to a lot of wasted time, effort, and ... Read More
-
Corporate Strategy: Keys to Success from the Office of the CFO
... what can happen when there is a lack of corporate strategy. It provides the process outline and technology to enable corporate strategy development. It also reveals why every executive leader needs to understand the importance ... Read More
-
Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey
... implications for consumer behavior, and the strategic leveraging of transaction data for personalized marketing and enhanced customer engagement."In the dynamic landscape of retail, the adoption of digital payment methods transcends mere choice; it stands as ... Read More
-
A Review of EMEA Telecom Customer Experience Platforms
... technological disruption. It highlights the role of AI in enhancing customer care capabilities and discusses the strategies telcos are adopting to differentiate themselves and grow revenues. It also discusses vendor examples from Amdocs, Cerillion, LotusFlare, ... Read More
-
Thailand CRM Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... million by 2029, growing at a CAGR of 12.02% during the forecast period (2024-2029). Customer Relationship Management (CRM) software is among Thailand's fastest-growing enterprise software categories. Enterprises are focusing on intelligent and integrated CRM solutions ... Read More
-
Business Process Outsourcing (BPO) Market Size, Share, Trends, Analysis, and Forecasts By Service (Customer Relationship Management (CRM) BPO, Finance and Accounting BPO, Human Resources BPO, Knowledge Process Outsourcing (KPO), Procurement and Supply-Cha
... Vertical, Enterprise Size, Region, and Segment Forecasts, 2023-2027 Summary The business process outsourcing (BPO) market report provides an executive-level overview of the business process outsourcing (BPO) industry worldwide today, with detailed forecasts of key indicators ... Read More
-
The 2025-2030 World Outlook for Digital Customer Experience and Engagement Solutions
... given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative ... Read More
Research Assistance
