CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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The NetCo/ServCo Transformation for European Telcos
... highly competitive market. To remain viable and competitive, European CSPs are exploring structural transformations, particularly a NetCo/ServCo split, to unlock value by focusing on core competencies and attracting new investments. This strategic shift aims at ... Read More
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IDC PeerScape: Practices to Improve Workforce Experience with Unified Platform Strategies in Hospitality and Travel
... objectives while engaging and empowering frontline workforce. Operators should use this document to understand how to approach an enterprise platform migration, from understanding the problems that need solving to choosing a technology partner that best ... Read More
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EU AI Act: Summary of Potential Impacts on Digital Commerce, Experience Software, and CX Process Design
... penalties for noncompliance. Scheduled to take effect in 2024, the Act classifies AI systems into four risk categories — unacceptable, high, limited, and minimal risk — each with specific regulatory requirements aimed at safeguarding user ... Read More
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Oracle NetSuite Partners Drive "Suite Up" Strategy to Unlock AI Benefits and Enhanced Customer Experience
... event hosted by Oracle NetSuite on April 17, 2024. The event provided an update on NetSuite's EMEA business strategy, partnering strategy, and focus areas for 2024 and beyond. Please Note: Extended description available upon request. Read More
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A2P Messaging Market by Offering (Platforms, Services), Application (Authentication, Promotional & Marketing, CRM), Communication Channel (SMS, Operator IP, Third-party Apps, Fixed Fees), SMS Traffic, End User and Region - Global Forecast to 2029
... that the A2P messaging market size is projected to grow from USD 73.1 billion in 2024 to USD 84.8 billion by 2029, at a CAGR of 3.0% during the forecast period. Urbanization leads to increased ... Read More
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Global Wealth Management CRM Market Growth (Status and Outlook) 2024-2030
... multiple sources, making it easy for advisors to get a full view of their clients through a single pane of glass. These kinds of insights are having a major impact on an industry that typically ... Read More
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Frost Radar™: Customer Experience Management in Latin America, 2024
... industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of ... Read More
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Global Sales Intelligence Market 2024-2028
... report on the sales intelligence market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding ... Read More
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Highlights and Insights from Smart Communications INNOVATE Conference 2024
... to boost customer satisfaction, optimize operations, and stay competitive. Cloud-based solutions like SaaS and intelligent forms pave the way for the future of personalized interactions, powered by generative AI. To master CCM in this digital ... Read More
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Growth Opportunities in CX Transformation 2024 to 2025
... align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are the top three compelling factors ... Read More
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Frost Radar™: Multichannel Marketing Hubs, 2024
... providers offering software solutions that help companies streamline and enhance marketing efforts across multiple channels. It plots 12 selected providers based on 10 growth and innovation criteria, comprising quantitative and qualitative factors. The vertical Growth ... Read More
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Software as a Service Market Assessment, By Deployment Model [Public Cloud Hosting, Private Cloud Hosting, Hybrid Cloud Hosting], By Component [Software, Service], By Use Case [Customer Relationship Management, Human Capital Management, Enterprise Resource Planning, BI & Analytics, Content, Collaboration & Communication, Others], By User Type [Business to Business, Business to Customer], By Industry Vertical [IT & Telecom, Banking, Financial Services & Insurance, Healthcare, Retail & Consumer Goods, Manufacturing, Education, Travel & Hospitality, Others], By Region, Opportunities and Forecast, 2017-2031F
... & Analytics, Content, Collaboration & Communication, Others], By User Type [Business to Business, Business to Customer], By Industry Vertical [IT & Telecom, Banking, Financial Services & Insurance, Healthcare, Retail & Consumer Goods, Manufacturing, Education, Travel ... Read More
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Understanding Partner Developments and Opportunities: Highlights From IDC's 1Q24 Partner Advisory Board Session
... partners from EMEA representing a variety of vendors shared insights into customer trends and buying behavior as well as what market dynamics will drive their business decisions this year."Partners are aware the way vendors recognize ... Read More
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Healthcare CRM Market Size, Share & Trends Analysis Report By Functionality, By Deployment Mode (On-premise Model, Cloud/Web-based Model), By End-use, By AI-Powered Healthcare CRM, By Region, And Segment Forecasts, 2024 - 2030
... Growth & Trends The global healthcare CRM market size is anticipated to reach USD 30.65 billion by 2030, registering a CAGR of 7.7% from 2024 to 2030, according to a new report by Grand View ... Read More
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Sales Intelligence Solutions
... by 2030, growing at a CAGR of 9.9% over the period 2023-2030. Sales Intelligence Software, one of the segments analyzed in the report, is expected to record 9.2% CAGR and reach US$3.5 Billion by the ... Read More
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2024 Global Forecast for Customer Communications Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Customer Data Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Consent Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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2024 Global Forecast for Digital Business Support System (Bss) Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected ... Read More
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Loyalty Management Market by Offering (Solution (Customer Retention, Customer Loyalty, Channel Loyalty), and Services), Operator, Vertical (BFSI, Aviation, Automobile, Media, Retail & Consumer Goods, Hospitality) & Region - Global Forecast to 2029
... market is estimated to be USD 11.4 billion to USD 25.4 billion at a CAGR of 17.3% from 2024 to 2029. With the proliferation of digital channels and touchpoints, businesses must deliver seamless and consistent ... Read More
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Global Customer Experience Management Databank Market Report
... 2021 to 2029. Text Analytics segment is expected to be the highest contributor to this market, with $2,766.3 Million in 2020, and is anticipated to reach $9,534.0 Million by 2029, registering a CAGR of 14.82%. ... Read More
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Global In-store Analytics Databank Market Report
... from 2023 to 2031. On-premises segment is expected to be the highest contributor to this market, with $2,203.9 Million in 2022, and is anticipated to reach $5,457.3 Million by 2031, registering a CAGR of 10.65%. Read More
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Global Business Process as a Service Databank Market Report
... CAGR of 3.26% from 2021 to 2029. Telecom & IT segment is expected to be the highest contributor to this market, with $3,318.6 Million in 2020, and is anticipated to reach $4,430.9 Million by 2029, ... Read More
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Popular CRM Platforms Discussed on Reddit, Q1 2024 Update
... company's brand, unveiling prevalent themes, trends, and noteworthy instances discussed by Reddit users. Additionally, the report delves into sentiment analysis, examining the overall emotional tone surrounding discussions about these CRM platforms on Reddit. This comprehensive ... Read More
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Global Forex CRM Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... sales, automating marketing, optimising and improving customer service through the collection of data about customers, their history of interactions, establishing and improving business processes, and analysing the results of these operations. According to our (Global ... Read More
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