CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Global CRM Cloud Competitive Landscape Professional Research Report 2024
... interactions, sales, marketing, and customer service activities in a centralized platform. The CRM system stores customer data, including contact information, purchase history, communication preferences, and other relevant details, allowing companies to gain a comprehensive understanding ... Read More
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Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
... an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, ... Read More
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Genesys Xperience 2024: Highlights and Insights
... The event, which highlighted Genesys' continued expansion beyond the contact center to become more of a true experience orchestration company, included a number of product and partnership announcements such as cloud AI innovations, cloud journey ... Read More
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Triple Hybrid Architecture by Accident
... It underscores the implications for operational efficiency, cost, agility, and innovation while advising technology suppliers and service providers on assisting clients to understand, assess, and strategically align with their goals through IT consulting and strategy, ... Read More
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Customer Experience Management Growth Opportunities in Latin America, 2024
... and customer expectations examines how politics, the economy, and the introduction of digital technologies into the customer journey have affected the industry. The focus will be on the evolution of CXM companies as holistic solution ... Read More
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A Deeper Look at VOC 2.0 and Unstructured Data
... alongside structured data to gain a comprehensive understanding of customer sentiment and satisfaction. Despite the rapid accumulation of unstructured data offering valuable insights into the customer journey, organizations face challenges in generating accurate insights and ... Read More
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Hotel & Hospitality Management Software Market by Product (Booking & Reservation Software, Customer Relationship Management Software, Event Management Software), Deployment (On-Cloud, On-Premises), Organization Size, End-User - Global Forecast 2024-2030
... Market size was estimated at USD 6.63 billion in 2023 and expected to reach USD 7.06 billion in 2024, at a CAGR 6.83% to reach USD 10.54 billion by 2030. Hotel & hospitality management software ... Read More
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Healthcare Marketing & Communications Market by Type (Multi-Channel, Omnichannel), Services (Customer Relationship Management (CRM), Digital Marketing Services, Healthcare Advertising & Public Relations), End-User - Global Forecast 2024-2030
... estimated at USD 49.08 billion in 2023 and expected to reach USD 52.64 billion in 2024, at a CAGR 7.38% to reach USD 80.80 billion by 2030. Healthcare marketing & communications encompass various strategies and ... Read More
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Customer Data Platform Market Size, Share, and Analysis, By Component (Platform and Services), By Application (Personalized Recommendations, Predictive Analysis, Marketing Data Segmentation, Customer Retention & Engagement, Security Management, and Others), By Vertical (BFSI, Retail & E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) ... Read More
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Customer Relationship Management (CRM) Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032
... was valued at 91.43 billion in 2023, and the market is now projected to grow from 101.41 billion in 2024 to USD 262.74 billion by 2032, exhibiting a CAGR of 12.6% during the forecast period ... Read More
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Sales Intelligence Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032
... 3.99 billion in 2023, and the Market is now projected to grow from USD 4.39 billion in 2024 to USD 10.25 billion by 2032, exhibiting a CAGR of 11.2% during the forecast period of 2024-2032. ... Read More
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The NetCo/ServCo Transformation for European Telcos
... highly competitive market. To remain viable and competitive, European CSPs are exploring structural transformations, particularly a NetCo/ServCo split, to unlock value by focusing on core competencies and attracting new investments. This strategic shift aims at ... Read More
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IDC PeerScape: Practices to Improve Workforce Experience with Unified Platform Strategies in Hospitality and Travel
... objectives while engaging and empowering frontline workforce. Operators should use this document to understand how to approach an enterprise platform migration, from understanding the problems that need solving to choosing a technology partner that best ... Read More
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EU AI Act: Summary of Potential Impacts on Digital Commerce, Experience Software, and CX Process Design
... penalties for noncompliance. Scheduled to take effect in 2024, the Act classifies AI systems into four risk categories — unacceptable, high, limited, and minimal risk — each with specific regulatory requirements aimed at safeguarding user ... Read More
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Oracle NetSuite Partners Drive "Suite Up" Strategy to Unlock AI Benefits and Enhanced Customer Experience
... event hosted by Oracle NetSuite on April 17, 2024. The event provided an update on NetSuite's EMEA business strategy, partnering strategy, and focus areas for 2024 and beyond. Please Note: Extended description available upon request. Read More
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A2P Messaging Market by Offering (Platforms, Services), Application (Authentication, Promotional & Marketing, CRM), Communication Channel (SMS, Operator IP, Third-party Apps, Fixed Fees), SMS Traffic, End User and Region - Global Forecast to 2029
... that the A2P messaging market size is projected to grow from USD 73.1 billion in 2024 to USD 84.8 billion by 2029, at a CAGR of 3.0% during the forecast period. Urbanization leads to increased ... Read More
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Global Wealth Management CRM Market Growth (Status and Outlook) 2024-2030
... multiple sources, making it easy for advisors to get a full view of their clients through a single pane of glass. These kinds of insights are having a major impact on an industry that typically ... Read More
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Frost Radar™: Customer Experience Management in Latin America, 2024
... industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of ... Read More
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Global Sales Intelligence Market 2024-2028
... report on the sales intelligence market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding ... Read More
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Highlights and Insights from Smart Communications INNOVATE Conference 2024
... to boost customer satisfaction, optimize operations, and stay competitive. Cloud-based solutions like SaaS and intelligent forms pave the way for the future of personalized interactions, powered by generative AI. To master CCM in this digital ... Read More
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Growth Opportunities in CX Transformation 2024 to 2025
... align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are the top three compelling factors ... Read More
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Frost Radar™: Multichannel Marketing Hubs, 2024
... providers offering software solutions that help companies streamline and enhance marketing efforts across multiple channels. It plots 12 selected providers based on 10 growth and innovation criteria, comprising quantitative and qualitative factors. The vertical Growth ... Read More
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Software as a Service Market Assessment, By Deployment Model [Public Cloud Hosting, Private Cloud Hosting, Hybrid Cloud Hosting], By Component [Software, Service], By Use Case [Customer Relationship Management, Human Capital Management, Enterprise Resource Planning, BI & Analytics, Content, Collaboration & Communication, Others], By User Type [Business to Business, Business to Customer], By Industry Vertical [IT & Telecom, Banking, Financial Services & Insurance, Healthcare, Retail & Consumer Goods, Manufacturing, Education, Travel & Hospitality, Others], By Region, Opportunities and Forecast, 2017-2031F
... & Analytics, Content, Collaboration & Communication, Others], By User Type [Business to Business, Business to Customer], By Industry Vertical [IT & Telecom, Banking, Financial Services & Insurance, Healthcare, Retail & Consumer Goods, Manufacturing, Education, Travel ... Read More
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Understanding Partner Developments and Opportunities: Highlights From IDC's 1Q24 Partner Advisory Board Session
... partners from EMEA representing a variety of vendors shared insights into customer trends and buying behavior as well as what market dynamics will drive their business decisions this year."Partners are aware the way vendors recognize ... Read More
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Healthcare CRM Market Size, Share & Trends Analysis Report By Functionality, By Deployment Mode (On-premise Model, Cloud/Web-based Model), By End-use, By AI-Powered Healthcare CRM, By Region, And Segment Forecasts, 2024 - 2030
... Growth & Trends The global healthcare CRM market size is anticipated to reach USD 30.65 billion by 2030, registering a CAGR of 7.7% from 2024 to 2030, according to a new report by Grand View ... Read More
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