CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
... differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools create a seamless and effortless CX while significantly reducing costs across front- and ... Read More
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Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update
... 2020 and traditional document generation heavily dependent on print or on-premises deployments were caught in the downfall," according to Marci Maddox, research director of IDC's Digital Experience Strategies program. "The growing demand for dynamic, real-time ... Read More
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South East Asia CRM Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... to reach USD 1,751.2 million by 2026, registering a CAGR of 14.91% during 2021-2026. Mature customer service, automated engagement, improved customer experience, and increasing scope of digital operations are a few factors fueling the demand ... Read More
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Southeast Asia CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... CRM has become a must-have for enterprises of all sizes, as the ERP system became for managing supply chain activities. Key Highlights The Southeast Asian region witnessed an uptake in midmarket and enterprise companies moving ... Read More
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CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... company’s sales team with the help of customer relation management (CRM) and record data from all human interactions (calls, direct mail, and other marketing tools). CRM has become a must-have for enterprises of all sizes ... Read More
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Global Enterprise Resource Planning Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... 61.97 billion by 2026, registering a CAGR of 7.52% during the forecast period, 2021-2026. Enterprise resource planning (ERP) is the integrated management of core business processes, which are often in real-time and are mediated by ... Read More
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2022 Global Forecast for Customer Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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Global Healthcare Contact Center Solutions Market Size study, by Service (Professional Services, Managed Services) by Deployment Type (On-premises, cloud Based) by Enterprise Type (Corporate-Owned, Physician-Owned, Hospital-Owned, Other) by Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others) and Regional Forecasts 2021-2027
... Voice Response, Others) and Regional Forecasts 2021-2027 Global Healthcare Contact Center Solutions Market is valued approximately USD XXXX billion in 2020 and is anticipated to grow with a healthy growth rate of more than XXXX ... Read More
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2022 Global Forecast for Digital Transformation (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global Forecast for Customer Journey Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global Forecast for Customer Engagement Solutions (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global Forecast for Customer Data Platform (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global Forecast for Customer Success Platforms (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global Forecast for Customer Experience Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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IBM Expands Honda Motor's Europe Deal to Integrate Finance and Procurement Operations
... to Integrate Finance and Procurement Operations This IDC Market Note highlights IBM's expanded deal announcement with Honda Motor Europe, which includes the integration of finance and procurement towers. Please Note: Extended description available upon request. Read More
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Worldwide Consumer Digital Life Protection Forecast Update, 2021-2025: 2021 Poised for Record Growth
... online lifestyles for many households," states Michael Suby, research vice president, Security and Trust at IDC. "Also altered is consumers' awareness of cyber-risk. Reflected in the accelerating growth in the consumer digital life protection market, ... Read More
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Automotive Dealer Management System Market Segmentation by Deployment (On-Premise, and Cloud); by Function (Customer Service, Data Reports, and Inventory Management); and by Application (Customer Relationship Management, Dealer Tracking, Finance, Inventory, and Sales) – Global Demand Analysis & Opportunity Outlook 2030
... Analysis & Opportunity Outlook 2030 Market Overview Fatpos Global has released a report titled Automotive Dealer Management System - Analysis of Market Size, Share & Trends for 2014 - 2020 and Forecasts to 2031. According ... Read More
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Global Software as a Service (SaaS) Market, By Deployment Type (Public Cloud, Hybrid Cloud & Private Cloud), By Organization Size (SMEs & Large Enterprises), By Application (Customer Relationship Management, Human Resource Management, Content Communication & Collaboration, Business Intelligence/Analytics, Enterprise Resource Planning, Supply Chain Management & Others), By End User (Manufacturing, Healthcare, IT & Telecom, Retail, Education, Government, BFSI, Oil & Gas), By Region, Competition Forecast and Opportunities, 2027
... Collaboration, Business Intelligence/Analytics, Enterprise Resource Planning, Supply Chain Management & Others), By End User (Manufacturing, Healthcare, IT & Telecom, Retail, Education, Government, BFSI, Oil & Gas), By Region, Competition Forecast and Opportunities, 2027 The global ... Read More
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