CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions
... technologies to enhance their environmental sustainability. At the same time, consumer interest in sustainable shopping and sustainable brands has grown. The majority of retailers have increased investment in technology for sustainability initiatives in the past ... Read More
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IDC PeerScape: Practices for Using Mobile Technology to Better Engage Customers and Employees
... mobile technology programs more important than ever," says David Weldon, adjunct research advisor, IDC's IT Executive Programs (IEP). "Customers want immediate access to an organization, its information, and products or services — anywhere and at ... Read More
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Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application Development And Platforms, Application Testing And Quality, Analytics And Reporting, Integration And Orchestration, Data Management), By Saas (Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Human Capital Management (HCM), Content Management, Collaboration And Productive Suites, Supply Chain Management (SCM), Others), By Deployment Model (Public Cloud, Private Cloud), By Organization Size (Small And Medium-Sized Enterprises (Smes), Large Enterprises), By Verticals (Banking, Financial Services, And Insurance (BFSI), Telecommunications, IT And Ites, Government And Public Sector, Retail And Consumer Goods, Manufacturing, Energy And Utilities, Media And Entertainment, Healthcare And Life Sciences, Others), an
... Paas (Application Development And Platforms, Application Testing And Quality, Analytics And Reporting, Integration And Orchestration, Data Management), By Saas (Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Human Capital Management (HCM), Content Management, Collaboration And ... Read More
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Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements
... If done thoughtfully, introducing friction in customer engagements can create a better exchange of value between enterprises and customers. This document discusses the imperative for rethinking customer friction and the five key tenets that enterprises ... Read More
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2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global Forecast for Sales Intelligence (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global Forecast for Retail Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global Forecast for Sales Enablement Platform (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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Developments in the European CX Vendor Landscape
... presents opportunities to differentiate and compete. The study identifies examples of vendors that have been able to carve out successful tracks and demonstrate impressive growth.As the COVID-19 pandemic began to set in two years ago, ... Read More
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Employee Empowerment in the Hybrid Workplace: A European Future-of-Work View
... individual."As we move into fully hybrid or remote working environments, empowering employees is in the interest of the C-suite, from the CEO to the CTO and the CHRO," said Angela Salmeron, research director, IDC's European ... Read More
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Concentrix Enhances CX Technology Portfolio with Acquisition of PK
... Market Note discusses Concentrix's acquisition of PK including an overview of new and complementary offerings, expertise, and talent and IDC's view on the impact on current market dynamics. Please Note: Extended description available upon request. Read More
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CRM Market in India 2022
... gather information from various customer-company interactions, including their website, phone, live chat, direct mail, marketing material, and social media profiles. CRM systems can also provide customer-facing workers with detailed information regarding purchase history, preferences, and ... Read More
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How Does Organizational CX Strategy Impact Success in CX Transformation?
... for enterprises. This analysis is based on IDC's September 2021 Future of Customers and Consumers Survey."While technology is a foundation for a digital-first future customer enterprise, it is not exclusive," said Sudhir Rajagopal, research director, ... Read More
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2022 Global Forecast for Marketing Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report
... the period 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 ... Read More
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2022 Global Forecast for Field Force Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Data Platform - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Engagement Solutions - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Analytics - Innovative Markets Forecast (2028) report
... 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in ... Read More
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2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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Hybrid Cloud Market, By Component (Solution, Services), By Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), By Application (Storage, Backup, and Disaster Recovery, Application Development and Testing, Database Management, Business Analytics, Integration and Orchestration, Customer Relationship Management, Enterprise Resource Management, Cloud Collaboration and Content Management, Others), By Organization Size (Small and Medium-Sized Enterprises, Large Enterprises), By End-User (Banking, Financial Services, and Insurance, IT and Telecommunications, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others), By Region (North America, Europe, Asia-Pacific (APAC), Latin America (LATAM), Middle-East & Africa (MEA) Trend Analysis, Competitive Market Share & Forecast, 2018-2028
... Business Analytics, Integration and Orchestration, Customer Relationship Management, Enterprise Resource Management, Cloud Collaboration and Content Management, Others), By Organization Size (Small and Medium-Sized Enterprises, Large Enterprises), By End-User (Banking, Financial Services, and Insurance, IT and ... Read More
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2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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Global Membership Management Software Market to 2027
... experience for members. This software is able to make appointment for members more planned by serving the firm’s every aspect of membership program. Market Drivers Increase in awareness regarding membership management software is the key ... Read More
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Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update
... and a five-year forecast through 2025 by geographic region and deployment type. It includes continued adjustments of IT spend influenced by the pandemic on forecasts through 2025. This document updates the market forecast included in ... Read More
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