CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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South Africa BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that ... Read More
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United Kingdom (UK) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that ... Read More
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North America BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under ... Read More
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Europe BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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France BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact
... information they need to assess the global customer communications management market. This report focuses on customer communications management market which is experiencing strong growth. The report gives a guide to the customer communications management market ... Read More
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2023 Global Forecast for Customer Data Platform Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material sales ... Read More
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2023 Global Forecast for Customer Communications Management Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material sales ... Read More
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IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations
... expectations for a customized, yet frictionless omni-channel experience no matter how or where they are doing their shopping. They have heightened expectations for checkout across all channels, seeking functionalities such as new contactless payment options, ... Read More
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The Unified Content Model — A Modern Approach for the Digital-First Business
... supply chain — the Unified Content Model — for enterprises to optimize how content is created, managed, and delivered in context of jobs to be done. It also includes guidance to technology vendors to address ... Read More
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Twilio Targets Customer Engagement with SIGNAL 2022 Announcements
... 1 to 3, 2022."Twilio's announcement of Engage's general availability offers real-time personalization designed to work with Twilio's Segment CDP," said David Wallace, research director, Customer Data and Analytics at IDC. "Twilio Voice integration with Google ... Read More
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Customer Data Platform Market by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability and Region - Global Forecast to 2027
... grow from USD 4.8 billion in 2022 to USD 19.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% during the forecast period. Services segment to have a higher CAGR during forecast ... Read More
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IDC PlanScape: Future of Digital Innovation — Managing Customer Entitlements Efficiently
... to liberate critical customer insights that result in a clearer picture of customer happiness, risk of churn, and opportunity," says Mark Thomason, research director, Digital Business Models and Monetization program at IDC. Please Note: Extended ... Read More
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Microsoft Takes Aim at Employee Experience with Viva Sales
... processes and reduce time spent on administrative tasks, with a view to streamline the salesperson experience."Retaining talent has become one of today's top business challenges. With a suite centered around enhancing employee experience, Microsoft is ... Read More
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Frost Radar™: North American Mobile Field Service Management Market, 2022
... workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technicians. These apps also provide timely, valuable information and ... Read More
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IDC PeerScape: Practices to Build Support and Success for Price Optimization in Retail
... capabilities shift. Retailers must respond with data-driven strategies that allow them to fully use their investments in optimizing, building trust, making it easier to manage prices, and ensuring customer insights are part of the equation."The ... Read More
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Global SaaS Customer Relationship Management (CRM) Market 2023-2027
... 13.43% during the forecast period. Our report on the SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around ... Read More
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Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Region, Service (Customer Relationship Management, Finance and Accounting), Enterprise Size, Vertical (IT and Telecom, BFSI) and Segment Forecast, 2021-2026
... outsourcing market size was valued at US$316.43 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of 5.0% during 2022-2026. The business process outsourcing market report provides an executive-level ... Read More
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Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience
... cloud technologies bring ecommerce-style analytics capabilities to the brick-and-mortar environment, retailers are eager to gain a layered, contextual understanding of the in-store experiences of their customers. The modern, intelligent store is a data-rich brand hub ... Read More
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Worldwide Customer Experience Services Market Shares, 2020
... CX services vendors in what was already a highly competitive vendor landscape," said Sangeetika Srivastava, senior research analyst in IDC's Worldwide Services Group. "But this crisis also created new opportunities for vendors that helped the ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in North America, 2022
... increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a row, improving CX ranked as the number-one business goal ... Read More
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Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact
... the critical information they need to assess the global customer journey mapping software market. This report focuses on customer journey mapping software market which is experiencing strong growth. The report gives a guide to the ... Read More
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Event Management Software Market - Global Industry Analysis (2019 - 2021), Growth Trends, and Market Forecast (2022 - 2029)
... the prospects of growth for event management software market. As suggested by a newly released report by Fairfield Market Research, global event management software market that recorded the revenue worth US$5.6 Bn in 2019 will ... Read More
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Customer Relationship Management Market Size & Share 2022 Outlook Report With COVID-19 Updated Analysis Forecast till 2030
... the market dynamics of the industry. It provides an in-depth analysis of the market segments which include types, applications, and competitor analysis. The global Customer Relationship Management market size is growing at a CAGR of ... Read More
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Customer Journey Analytics Market Growth Forecast Analysis Report 2030
... change the market dynamics of the industry. It provides an in-depth analysis of the market segments which include types, applications, and competitor analysis. The global Customer Journey Analytics market size is growing at a CAGR ... Read More
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