CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Cloud Services Market By Component (Solution, Services), By Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), Others), By Deployment Model (Private Cloud, Public Cloud, Hybrid), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), By Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), Project and Portfolio Management, Business Intelligence, Others), By Industry Vertical (BFSI, IT and Telecom, Government, Media and Entertainment, Healthcare, Manufacturing, Oil and Gas, Metals and Mining, Petrochemicals, Energy and Utilities, Pulp and Paper, Agriculture, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Size (Large Enterprises, Small and Medium Enterprises), By Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), Project and Portfolio Management, Business Intelligence, Others), By Industry Vertical (BFSI, IT ... Read More
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Global Mobile Event Apps Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Mobile Event Apps sales for 2023 through 2029. With Mobile Event Apps sales broken down by region, market sector and sub-sector, this report ... Read More
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UAE Software as a Service (SaaS) Market - By Deployment Type (Public Cloud, Private Cloud, Hybrid Cloud); By Organization Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); By Application (Customer Relationship Management (CRM), Human Resource Management (HRM), Financial Management, Sales Management, Enterprise Resource Planning (ERP), Others); By End User (Manufacturing, Healthcare, IT & Telecom, BFSI, Oil & Gas, Others); Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Management (HRM), Financial Management, Sales Management, Enterprise Resource Planning (ERP), Others); By End User (Manufacturing, Healthcare, IT & Telecom, BFSI, Oil & Gas, Others); Trend Analysis, Competitive Landscape & Forecast, 2019–2029 UAE Software as a ... Read More
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What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
... NRF Big Show ready to celebrate the ways that technology has transformed retail since 2019. With 10 analysts onsite, IDC covered 160 meetings, gathering insights into the types of problems retailers are hoping to solve ... Read More
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Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers
... businesses (DNBs) and opportunities for technology vendors to help them reach their goal toward customer acquisition, path to resiliency, and public offering."Healthtech DNBs are growing rapidly, and partnerships are a win-win for DNBs and technology ... Read More
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Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed
... The analysis is based on data from IDC's Future of CX Survey that was recently fielded. IDC finds that many CX executives are trying to battle dual priorities of operational efficiency and CX improvement and ... Read More
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Intelligent Retail Decision Making at NRF 2023
... past few years, artificial intelligence (AI) has become a noticeable feature at the show. The focus on AI has shifted, but why? And more importantly, why now? AI is known for driving optimization, efficiency, and ... Read More
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Highlights from NRF 2023: Retail's Big Show
... attracted over 35,000 attendees across the industry, double the number seen last year at NRF 2022 in the midst of the global COVID-19 pandemic. Technology innovations focused on seven key areas: customer experience, intelligent operations, ... Read More
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IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
... and execute a business project that involves implementation of customer experience (CX) software. It describes the types of vendors operating in the CX services space, and it describes the key capabilities and characteristics to look ... Read More
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Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
... market size to grow from USD 1.9 billion in 2022 to USD 7.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. Several factors, such as the rising ... Read More
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Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... 28.8 Billion by 2028, exhibiting a growth rate (CAGR) of 12.71% during 2023-2028. Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually ... Read More
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2023 - 2032
... Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, ... Read More
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Monitoring Kyndryl's Performance in 2023
... markets it competes and partners in. Kyndryl identified several strategic objectives to address its position in the market coming out of its November 2021 spin-off. IDC will provide specific commentary periodically throughout 2023 on how ... Read More
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Customer Journey Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 29.6 Billion by 2028, exhibiting a growth rate (CAGR) of 17.5% during 2023-2028. Customer journey analytics refers to the process of analyzing and tracking customer experience across every touchpoint in the customer journey. ... Read More
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Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend-as-a-service (BaaS), Function-as-a-service (FaaS) and Database), Application (Finance, Human resource information system and Other Applications), End User and Geography
... (FaaS) and Database), Application (Finance, Human resource information system and Other Applications), End User and Geography According to Stratistics MRC, the Global Serverless Architecture Market is accounted for $11.81 billion in 2022 and is expected ... Read More
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Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturing, IT & Telecom, Retail & Consumer Goods, Healthcare), By Region, Competition Forecast & Opportunities, 2027
... Retail & Consumer Goods, Healthcare), By Region, Competition Forecast & Opportunities, 2027 Saudi Arabia CRM software market is anticipated to register growth with an impressive CAGR in the forecast period, 2023-2027, on the account of ... Read More
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Vietnam Software as a Service Market By Business Application (Sales & Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By Organization Size (Large Enterprises, SMEs), By Deployment (Cloud, On-Premises), By End User (Manufacturing, Healthcare, IT & Telecom, Retail, Education, BFSI, Others), By Region, Competition Forecast & Opportunities, 2018-2028
... SMEs), By Deployment (Cloud, On-Premises), By End User (Manufacturing, Healthcare, IT & Telecom, Retail, Education, BFSI, Others), By Region, Competition Forecast & Opportunities, 2018-2028 The Vietnam Software as a Service Market was valued at USD ... Read More
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Global Cloud-based CRM Software Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Cloud-based CRM Software sales for 2023 through 2029. With Cloud-based CRM Software sales broken down by region, market sector and sub-sector, this report ... Read More
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Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai
... December 28, 2022. This document also examines some of the trends within sales enablement and how Bigtincan's acquisition of SalesDirector.ai meets the new demands of B2B tech buyers. Please Note: Extended description available upon request. Read More
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Customer Self-Service Software Global Market Briefing 2023
... customer self-service software market is expected to grow from $12899.22 million in 2022 to $98566.49 million in 2032 at a CAGR of 22.55%. Customer Self-Service Software Global Market Briefing 2023 provides strategists, marketers and senior ... Read More
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Global Enterprise Software Market Size study & Forecast, by Type (Enterprise Resource Planning (ERP) Software, Business Intelligence Software, Content Management Software, Supply Chain Management Software, Customer Relationship Management Software, Others), by Deployment (On-premise, Cloud), by Enterprise Size (Large Enterprise, Small & Medium Enterprise), by End-User (BFSI, Retail, Healthcare, IT & Telecom, Government & Education, Manufacturing, Others), and Regional Analysis, 2022-2029
... Enterprise Size (Large Enterprise, Small & Medium Enterprise), by End-User (BFSI, Retail, Healthcare, IT & Telecom, Government & Education, Manufacturing, Others), and Regional Analysis, 2022-2029 Global Enterprise Software Market is valued at approximately USD 196.4 ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
... momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked as the number one business goal for the third year in ... Read More
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Trends in Collaboration, Communities, Conferencing, and Events
... the enterprise needs to consider when moving forward. Specifically, this document brings together these seemingly distinct product types because they comprise an emerging pattern of social business that, despite economic headwinds, are increasingly required to ... Read More
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North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights The North American Free Trade Agreement (NAFTA) is a trade agreement between ... Read More
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Frost Radar™: Customer Relationship Management Software, 2023
... CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but they need to continue ironing out the creases that hinder optimal integrations to outperform their competitors. With tremendous volumes ... Read More
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