CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Significant Recent Announcements in the Voice of the Customer Market
... depth of artificial intelligence (AI), machine learning (ML), and NLP in their offerings," says Lou Reinemann, research director for Voice of the Customer and Customer Success Applications at IDC. "There is a rush to add ... Read More
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Conversational AI is Now the Heart of Customer Experience
... contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and customer self-service. When people talk about the infusion of AI across the customer contact ... Read More
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AI and the Future of Consumer-Generated Content
... impact the consumer content creation process but for many creators, AI will augment rather than replace the human element in content creation," says Greg Ireland, research director at IDC. "Vendors in the content creations tools ... Read More
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Business Process Management Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... to reach US$ 24.5 Billion by 2028, exhibiting a growth rate (CAGR) of 10.68% during 2023-2028. The increasing need for boosting productivity and engagement of businesses, rising technological advancements in improving the functionalities of BPM ... Read More
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South America Event Apps Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The South America event apps market is expected to grow from US$ 31.90 million in 2022 to ... Read More
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Middle East & Africa Event Apps Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Middle East & Africa event apps market is expected to grow from US$ 61.74 ... Read More
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Turning Data into Social Value for Sustainable and Responsible Retail
... goals. It shows that digital transformation and better use of data through data analytics increase efficiencies and contribute to more sustainable and socially responsible operations. "Sustainability and social responsibility rhyme with operational efficiency and should ... Read More
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The Field Service Experience Boosts the Next Sale
... expects a buying journey that is holistic, nonlinear, and highly personalized. Still, organizations continue to operate in highly siloed ways that fail to link buyer interactions across customer-facing teams," says Michelle Morgan, research manager, Sales ... Read More
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Enterprise Perceptions of the Importance of Software Vendor Customer Success Services
... the challenging economic environment, is forcing enterprise software buyers to elevate the importance of customer success services in their procurement processes. Well-executed customer success services speed up product adoption and speed-to-value while proving ROI, which ... Read More
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End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services
... but there are various quality improvement areas that need addressing by vendors. These include providing customer success services for all their clients, delivering more business outcome discussions and metrics, and ensuring customer success services are ... Read More
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Europe Event Apps Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Europe event apps market is expected to grow from US$ 432.52 million in 2022 to US$ ... Read More
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Asia Pacific Event Apps Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Asia Pacific event apps market is expected to grow from US$ 306.81 million in 2022 ... Read More
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Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific
... but the journey to achieve this standing is not an easy one. There are key characteristics of successful DNBs and multiple stages in the unicorn journey, which if emulated or studied, will help guide DNBs ... Read More
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Saudi Arabia Cloud Services Market, By Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)); By Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By Organization Size (Large Enterprises, SMEs); By Application (Asset Management, Customer Relationship Management, Enterprise Resource Management, Supply Chain Management, Project & Portfolio Management, Business Intelligence); By Industry Vertical (BFSI, IT & Telecom, Government, Media & Entertainment, Healthcare), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Enterprises, SMEs); By Application (Asset Management, Customer Relationship Management, Enterprise Resource Management, Supply Chain Management, Project & Portfolio Management, Business Intelligence); By Industry Vertical (BFSI, IT & Telecom, Government, Media & Entertainment, Healthcare), Trend Analysis, ... Read More
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Cloud Services Market By Component (Solution, Services), By Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), Others), By Deployment Model (Private Cloud, Public Cloud, Hybrid), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), By Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), Project and Portfolio Management, Business Intelligence, Others), By Industry Vertical (BFSI, IT and Telecom, Government, Media and Entertainment, Healthcare, Manufacturing, Oil and Gas, Metals and Mining, Petrochemicals, Energy and Utilities, Pulp and Paper, Agriculture, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Size (Large Enterprises, Small and Medium Enterprises), By Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), Project and Portfolio Management, Business Intelligence, Others), By Industry Vertical (BFSI, IT ... Read More
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Global Mobile Event Apps Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Mobile Event Apps sales for 2023 through 2029. With Mobile Event Apps sales broken down by region, market sector and sub-sector, this report ... Read More
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UAE Software as a Service (SaaS) Market - By Deployment Type (Public Cloud, Private Cloud, Hybrid Cloud); By Organization Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); By Application (Customer Relationship Management (CRM), Human Resource Management (HRM), Financial Management, Sales Management, Enterprise Resource Planning (ERP), Others); By End User (Manufacturing, Healthcare, IT & Telecom, BFSI, Oil & Gas, Others); Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Management (HRM), Financial Management, Sales Management, Enterprise Resource Planning (ERP), Others); By End User (Manufacturing, Healthcare, IT & Telecom, BFSI, Oil & Gas, Others); Trend Analysis, Competitive Landscape & Forecast, 2019–2029 UAE Software as a ... Read More
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What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
... NRF Big Show ready to celebrate the ways that technology has transformed retail since 2019. With 10 analysts onsite, IDC covered 160 meetings, gathering insights into the types of problems retailers are hoping to solve ... Read More
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Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers
... businesses (DNBs) and opportunities for technology vendors to help them reach their goal toward customer acquisition, path to resiliency, and public offering."Healthtech DNBs are growing rapidly, and partnerships are a win-win for DNBs and technology ... Read More
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Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed
... The analysis is based on data from IDC's Future of CX Survey that was recently fielded. IDC finds that many CX executives are trying to battle dual priorities of operational efficiency and CX improvement and ... Read More
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Intelligent Retail Decision Making at NRF 2023
... past few years, artificial intelligence (AI) has become a noticeable feature at the show. The focus on AI has shifted, but why? And more importantly, why now? AI is known for driving optimization, efficiency, and ... Read More
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Highlights from NRF 2023: Retail's Big Show
... attracted over 35,000 attendees across the industry, double the number seen last year at NRF 2022 in the midst of the global COVID-19 pandemic. Technology innovations focused on seven key areas: customer experience, intelligent operations, ... Read More
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IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
... and execute a business project that involves implementation of customer experience (CX) software. It describes the types of vendors operating in the CX services space, and it describes the key capabilities and characteristics to look ... Read More
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Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
... market size to grow from USD 1.9 billion in 2022 to USD 7.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. Several factors, such as the rising ... Read More
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2023 - 2032
... Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, ... Read More
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