CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019–2029, Segmented By Service (Professional Services, Managed Services); By Deployment Mode (On-premises, Cloud); By Enterprise Type (Small & Medium-Sized Enterprises (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) Global Hospital Contact Center Solution Market Size More ... Read More
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Best Practices in Developing Telco B2B Customer Loyalty in EMEA
... telcos to actively manage B2B loyalty as their customer and partner ecosystems become increasingly complex. To excel in this area, telcos need a clear idea on how to differentiate their B2B loyalty offerings from B2C ... Read More
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How Will GenAI Impact VOC Programs and Applications
... trends being seen and the headwinds faced by users, as well as the potential outcomes and functionality this new technology will provide. "GenAI is proving to be a major evolution in technology developed to gather, ... Read More
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SAP Sapphire Barcelona 2023: Three Takeaways
... cloud ERP options, revitalized the case for ERP modernization, and infused new goals into its 'Intelligent Enterprise' vision," said Bo Lykkegaard, associate VP, European Software Research at IDC. Please Note: Extended description available upon request. Read More
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A Telco Outlook on Generative AI
... the telecoms sector, reflecting on the past six months of industry discussions and considerations for using generative AI — and AI in general — in the telecoms industry. Please Note: Extended description available upon request. Read More
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Aptos Engage and Revionics Insight: Unified Retail
... 2023. Aptos continues to display leadership in omni-channel retail solutions, with Revionics leading in pricing optimization in the market. Aptos uncovers its strategies in expansion and growth with its executive team emphasizing the alignment with ... Read More
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Gamification Market by Type (Structural, Content), Offering, Organization Size, Deployment Mode, Application (HRM, CRM, Customer Engagement), End-use Industry (BFSI, Retail & E-commerce, Education & Research) and Geography—Global Forecast to 2030
... an in-depth analysis of gamification market across five major geographies and emphasizes on the current market trends, market sizes, market shares, recent developments, and forecasts till 2030. The global gamification market is projected to reach ... Read More
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Worldwide Enterprise Performance Management Applications Market Shares, 2022: Navigating Uncertainty Through Data-Driven Planning, Scenario Evaluation, and Analysis
... for 2020–2022 and the corresponding shares and growth rates of the largest vendors worldwide. In 2022, the EPM applications market grew 8.7% to reach $6.3 billion. Public cloud deployments grew by 26.5%, while all other ... Read More
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Using Behavioral Signals to Improve Customer Trust in the Future of Customer Experience
... Customer Experience framework that deliver real-time contextual awareness for consistent and frictionless engagement, supporting emotionally intelligent interactions through active learning. The analysis is based on IDC's Future Enterprise Resiliency and Spending (FERS) Survey, IDC's Future ... Read More
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Augmented Reality Applications for Cost-Effective Service Delivery and Value-Added Customer Experience
... squeezing print-related service margins through remote assistance tools. As these players develop additional services, they need to optimize the utilization of service support skills to provide cost-effective service delivery, while also enhancing the customer experience."In ... Read More
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Unifying the Customer Experience: The Power of Omni-Channel Collaboration
... through phone calls, SMS, and emails only. Customers want two-way engagement at every stage, bringing conversational commerce to the center stage. Customers look for customized and immersive experiences and associate themselves with the brand to ... Read More
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Sprinklr: Breaking Out of the Mold of a Social Suite to Orchestrate Whole Journey Customer Engagement
... from April 25 to 28. This one-of-a-kind event included a curated list of about 50 attendees, comprising executive and senior leadership from the Sprinklr team, Sprinklr customer executives, and industry analysts. Key themes of the ... Read More
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U.S. Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Application, By End-use, And Segment Forecasts, 2023 - 2030
... The U.S. customer relationship management market size is expected to reach USD 51.53 billion by 2030, growing at a CAGR of 12.5% from 2023 to 2030, according to the recent reports of Grand View Research, ... Read More
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Customer Relationship Management Market Size, Share, and Analysis, By Solution (Social Media Monitoring, Customer Service, CRM Analytics, Marketing Automation, Customer Experience Management, Salesforce Automation, Others), By Deployment (Cloud, On-Premises), By Application (Customer Management, Marketing and Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032
... Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032 Customer Relationship Management Market ... Read More
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Canada Customer Relationship Management Market Size, Share & Trends Analysis Report By Deployment (On-premise, Cloud), By End-use, By Application, By Solution, And Segment Forecasts, 2023 - 2030
... The Canada customer relationship management market size is expected to reach USD 10.17 billion by 2030, growing at a CAGR of 14.7% from 2023 to 2030, according to the recent reports of Grand View Research, ... Read More
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Worldwide Sales Acceleration Software Market Shares, 2022: Growth Spurred by Demands for Efficiency and Productivity
... growth of the market and emerging trends and provides actionable advice for technology suppliers."The need for software that enables sellers to engage prospects effectively, particularly as buyers continue to show a preference for self-guided, 'seller-light ... Read More
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Worldwide Sales Readiness Software Forecast, 2023–2027: The Need for Efficient Sales Training and Enablement Continues to Drive Market Growth
... amount of functional overlap between the solutions that make up the sales readiness software market," says Michelle Morgan, research manager for Sales Force Productivity and Performance at IDC. "This convergence of features and functionality will ... Read More
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Worldwide Sales Acceleration Software Forecast, 2023–2027
... the total worldwide market and by geographic region broken out by deployment method. It includes commentary on market growth and the emerging trends and provides actionable advice for technology suppliers. Highlights of this document include: ... Read More
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Worldwide Marketing Campaign Management Software Forecast, 2023–2027
... research service. "Within a year, all martech solutions will feature prompt-based user interfaces and scripted use cases in addition to an explosion of personalized content. However, prompt-based buying behavior will also become common and that ... Read More
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Web Accessibility: Preparing for Compliance in 2025 Brings an Intersection of DEI and Customer Experience
... or other impairments affecting equal access, navigation, and interaction with websites. The document offers guidelines to serve as a template for organizations to consider steps in auditing and remediating accessibility issues and establish a culture ... Read More
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Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Service (Customer Relationship Management, Finance and Accounting), Vertical (IT and Telecom, BFSI), Enterprise Size, Region and Segment Forecast, 2023-2026
... offers a thorough, forward-looking analysis of the global business process outsourcing market, and key segments in a concise format to help executives build proactive and profitable growth strategies. The global business process outsourcing market size ... Read More
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Customer Relationship Management (CRM) Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... market to reach US$ 110.3 Billion by 2028, exhibiting a growth rate (CAGR) of 11.2% during 2023-2028. Customer relationship management, or CRM, refers to various solutions and software employed by organizations to manage the external ... Read More
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Global Recruitment Process Outsourcing (RPO) Market 2023-2030
... End-Use Industries (BFSI, Healthcare, Energy and Power, Manufacturing, IT & Telecom, Education, and Others) Forecast Period (2023-2030) The global RPO market is anticipated to grow at a considerable CAGR of 17.3% during the forecast period. ... Read More
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Worldwide Sales Readiness Software Market Shares, 2022: Organizations Prioritize Sales Preparedness
... emerging trends and provides actionable advice for technology suppliers."The sales readiness software market grew steadily at 24.6% in 2022," says Michelle Morgan, research manager for Sales Force Performance and Productivity at IDC. "Growth can be ... Read More
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Customer Relationship Management (CRM) Software: Global Markets
... report provides estimated market data for the forecast period 2022 through 2027. Revenue forecasts for this period are segmented based on component, deployment, organization size, application, end-use industry and region. The report also focuses on ... Read More
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