CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Worldwide Sales Acceleration Software Market Shares, 2022: Growth Spurred by Demands for Efficiency and Productivity
... growth of the market and emerging trends and provides actionable advice for technology suppliers."The need for software that enables sellers to engage prospects effectively, particularly as buyers continue to show a preference for self-guided, 'seller-light ... Read More
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Worldwide Sales Readiness Software Forecast, 2023–2027: The Need for Efficient Sales Training and Enablement Continues to Drive Market Growth
... amount of functional overlap between the solutions that make up the sales readiness software market," says Michelle Morgan, research manager for Sales Force Productivity and Performance at IDC. "This convergence of features and functionality will ... Read More
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Worldwide Sales Acceleration Software Forecast, 2023–2027
... the total worldwide market and by geographic region broken out by deployment method. It includes commentary on market growth and the emerging trends and provides actionable advice for technology suppliers. Highlights of this document include: ... Read More
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Worldwide Marketing Campaign Management Software Forecast, 2023–2027
... research service. "Within a year, all martech solutions will feature prompt-based user interfaces and scripted use cases in addition to an explosion of personalized content. However, prompt-based buying behavior will also become common and that ... Read More
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Web Accessibility: Preparing for Compliance in 2025 Brings an Intersection of DEI and Customer Experience
... or other impairments affecting equal access, navigation, and interaction with websites. The document offers guidelines to serve as a template for organizations to consider steps in auditing and remediating accessibility issues and establish a culture ... Read More
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Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Service (Customer Relationship Management, Finance and Accounting), Vertical (IT and Telecom, BFSI), Enterprise Size, Region and Segment Forecast, 2023-2026
... offers a thorough, forward-looking analysis of the global business process outsourcing market, and key segments in a concise format to help executives build proactive and profitable growth strategies. The global business process outsourcing market size ... Read More
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Customer Relationship Management (CRM) Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... market to reach US$ 110.3 Billion by 2028, exhibiting a growth rate (CAGR) of 11.2% during 2023-2028. Customer relationship management, or CRM, refers to various solutions and software employed by organizations to manage the external ... Read More
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Global Recruitment Process Outsourcing (RPO) Market 2023-2030
... End-Use Industries (BFSI, Healthcare, Energy and Power, Manufacturing, IT & Telecom, Education, and Others) Forecast Period (2023-2030) The global RPO market is anticipated to grow at a considerable CAGR of 17.3% during the forecast period. ... Read More
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Worldwide Sales Readiness Software Market Shares, 2022: Organizations Prioritize Sales Preparedness
... emerging trends and provides actionable advice for technology suppliers."The sales readiness software market grew steadily at 24.6% in 2022," says Michelle Morgan, research manager for Sales Force Performance and Productivity at IDC. "Growth can be ... Read More
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Customer Relationship Management (CRM) Software: Global Markets
... report provides estimated market data for the forecast period 2022 through 2027. Revenue forecasts for this period are segmented based on component, deployment, organization size, application, end-use industry and region. The report also focuses on ... Read More
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Field Force Automation Market Outlook- Global Industry Size, Share, Trends, Growth Opportunities, Forecasts by Types, Applications, Countries, and Companies, 2023 to 2030
... outlook of Field Force Automation markets, including forecasts across types, applications, companies, and countries. The report provides market share of potential Field Force Automation market segments and growth opportunities. The report provides insights, industry analysis, ... Read More
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The Effects of an "Inverted Perspective" Approach on Retail Customer Experience
... and indicating how an appropriate back-end platform design can influence consumer service and experience. The integration of "inverted approaches" into the design of retail processes helps retailers focus their attention on the profitability and efficiency ... Read More
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Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success
... analyzed systematically using a VoE analytics tool. Businesses use VoE tools to collect employee ideas, grievances, suggestions, and requirements about the workplace to measure employee experience (EX) and engagement. VoE data and insights are used ... Read More
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Global CRM in Healthcare Market 2023-2027
... CRM in healthcare market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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The Moments That Matter: Use Customer Data to Drive the Right Customer Experience and Increase Revenue and Market Share
... straightforward advice on how to relook at what matters in the digital world. The moments that matter are critical for the customer experience. As organizations digitally transform, many lose sight of the customer, the customer ... Read More
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Global Emotion Analytics Market Research Report 2023(Status and Outlook)
... attitude, then can be used in CRM (Customer Relationship Management) area, such as to identify how a customer perceives a product, the presentation of a product or an interaction with a representative. The Global Emotion ... Read More
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Application Integration Market by Offering (Platforms and Services), Integration Type, Application (Customer Relationship Management, Enterprise Resource Planning), Vertical (BFSI, Retail & eCommerce, Automotive) and Region - Global Forecast to 2028
... of 20.0% during the forecast period. The rising need to improve time-to-market and boost ROI is driving the application integration market growth. Customer Relationship Management segment to account for larger market share during the forecast ... Read More
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e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco
... over a decade, we have witnessed the efforts of telecom operators around the globe to transform from traditional connectivity providers into integrated ICT players. e& Group, previously known as Etisalat, is a prominent example of ... Read More
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Customer Communication Management Market: Current Analysis and Forecast (2022-2030)
... and software solutions to localize conversations from multiple communication channels into one central space. The Customer Communication Management Market stood at 1.9 billion in 2021 and is expected to grow at a steady rate of ... Read More
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Customer Care BPO Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others)
... Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others) The customer care BPO market is projected to grow from US$ 22,598.82 million in 2022 to US$ 34,570.73 million by 2028; it is estimated to ... Read More
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Future of Customer Experience: Who Do Enterprises See as Their Most Strategic Partner for CX Transformation?
... business models, where enterprises are seeking help and, crucially, who they consider to be their most strategic technology partner when it comes to CX transformation. As enterprises transform from being a digital-first organization to becoming ... Read More
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Global Cloud Telephony Service Market Size study & Forecast, by Deployment Model (Cloud, Hosted), By Network (Public Switched Telephone Networks (PSTNs), Voice over Internet Protocol (VoIP)), By Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM)), By End User (BFSI, Government, Telecom & IT, Healthcare, Others) and Regional Analysis, 2022-2029
... Relationship Management (CRM)), By End User (BFSI, Government, Telecom & IT, Healthcare, Others) and Regional Analysis, 2022-2029 Global Cloud Telephony Service Market is valued at approximately USD 18.72 billion in 2021 and is anticipated to ... Read More
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2023 Global: Digital Experience Platform Market - Innovative Markets Forecast (2029) report
... the period 2018 through 2029. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2018 to 2029 ... Read More
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2023 Global: Data Integration Market - Innovative Markets Forecast (2029) report
... 2018 through 2029. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2018 to 2029 using regression ... Read More
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Cloud Microservices Platform Market By Component (Platform, Services), By Deployment Type (Public, Private, Hybrid), By Application (Data Analytics, Database Applications, Customer Relationship Management, Others), By End User (BFSI, IT and Telecommunications, Government, Healthcare, Retail and eCommerce, Manufacturing, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031
... eCommerce, Manufacturing, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031 The global cloud microservices platform market is anticipated to reach $6,370.7 million by 2031, growing from $952.6 million in 2021 at a CAGR of 21.2 ... Read More
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