CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Global CX Outsourcing Market: Analysis By Deployment Type (On Premise and Cloud), By Industry Vertical (Retail, BFSI, IT & Telecom, Healthcare, Government, Energy & Utilities and Other), By Region, Size and Trends with Impact of COVID-19 and Forecast up to 2028
... COVID-19 and Forecast up to 2028 The global CX outsourcing market was valued at US$98.57 billion in 2023, and is expected to be worth US$152.13 billion in 2028. CX outsourcing, also known as Customer Experience ... Read More
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HubSpot's Inbound 2023: Bringing AI to the SMB Marketing Masses
... 2023, that drew a live attendance of 12,000 and a substantial online audience, affirming HubSpot's strong market presence. The event's primary focus was democratizing AI accessibility, especially for companies with fewer than 2,000 employees. During ... Read More
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2023 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... market size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 ... Read More
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Retail Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 22.2 Billion by 2028, exhibiting a growth rate (CAGR) of 20.3% during 2023-2028. The growing online shopping activities of individuals to avail discounts and save time, increasing adoption of cloud-based retail analytics solutions, ... Read More
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Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024
... the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in ... Read More
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From Perception to Practice: Revenue Life-Cycle Management, Aligning IT and LOB Priorities, and the Potential Future of RLM
... IDC's 2023 SaaSPath Survey. In the dynamic world of digital commerce, revenue life-cycle management (RLM) stands out as essential for efficient operations and revenue optimization. Yet there's a notable difference in how it's viewed by ... Read More
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Pricing Excellence Buyer Case Study: Spire Healthcare Significantly Improves the Customer and Salesperson Experience While Improving Company Efficiency and Performance with PROS
... with transforming the way the company organizes, manages price, and sells its catalog of over 2,500 offerings across its 39 hospitals. Core to its transformation, Spire Healthcare is implementing PROS pricing solutions, including PROS Smart ... Read More
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Automotive Dealer Management System Market by Function (Customer Service, Data Reports, Inventory Management), Application (Customer Relationship Management, Dealer Tracking, Finance), End User, Deployment - Global Forecast 2023-2030
... to reach USD 7.85 billion by 2030 from USD 3.66 billion in 2022, at a CAGR of 9.98% during the forecast period. Market Segmentation & Coverage: This research report analyzes various sub-markets, forecasts revenues, and ... Read More
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Global CRM Outsourcing Market 2023-2027
... market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the ... Read More
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Social Customer Relationship Management Market Outlook to 2030- Forecasts of Market Size, Share, Companies, Countries, Trends, Opportunities, and Industry Developments Report
... size poised to register an optimistic growth between 2024 and 2030. Robust demand from end-user industries, widening applications, and investments in new technologies support the long-term market growth potential. The late-2023 edition- “Social Customer Relationship ... Read More
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Cloud Computing Market by Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), Solution (Collaboration & Productivity Suites, Customer Relationship Management, Human Capital Management), Workload, Infrastructure, Depl
... Industry - Global Forecast 2023-2030 The Cloud Computing Market size was estimated at USD 456.05 billion in 2022 and expected to reach USD 524.76 billion in 2023, at a CAGR 15.20% to reach USD 1,414.98 ... Read More
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Customer Relationship Management Market Outlook to 2030- Forecasts of Market Size, Share, Companies, Countries, Trends, Opportunities, and Industry Developments Report
... to register an optimistic growth between 2024 and 2030. Robust demand from end-user industries, widening applications, and investments in new technologies support the long-term market growth potential. The late-2023 edition- “Customer Relationship Management Market Outlook ... Read More
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Global Sales Training Providers Market Professional Survey by Types, Applications, and Players, with Regional Growth Rate Analysis and Development Situation, from 2023 to 2028
... growth of the Sales Training Providers industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Sales Training Providers. The report also introduces players ... Read More
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Insurance Platform Market by Offering (Software (Policy Management, Video KYC/eKYC), Services), Application (Claims Management, CRM, Underwriting & Rating), Insurance Type (General Insurance, Life Insurance), End-user and Region - Global Forecast to 2028
... market is projected to grow from USD 81.7 billion in 2023 to USD 156.0 billion by 2028, at a compound annual growth rate (CAGR) of 13.8% during the forecast period. The growth of the insurance ... Read More
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10 Key Announcements from Dreamforce 2023
... Copilot Studio. It also includes major announcements with partners such as Google, Genesys, Databricks, and AWS."Salesforce is one of the largest and most influential companies in the world when it comes to front-end applications like ... Read More
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Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022–2027
... landscape of Asia/Pacific, businesses recognize that delivering exceptional CX is the key to unlocking growth and loyalty. They turn to trusted partners for invaluable guidance because navigating this diverse region requires local insight and global ... Read More
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Worldwide Customer Relationship Management Software Market Shares, 2022: Growth Continues Despite Economic Gloom
... billion."The market year 2022 was supposed to be a return to 'business as normal' — meaning, without the pall of the COVID-19 pandemic. For most of the year, it did but with concerns of inflation ... Read More
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IDC PeerScape: Lessons Learned in Measuring Customer Experience
... measurement best practices.There are three key best practices that an organization must learn and adopt if they are to deliver superior customer-centric digital products and services:Shifting to a customer-centric culture where the customer experience and ... Read More
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Bloomreach Clarity: Taking Conversational Marketing and Commerce to the Next Level
... capability called Clarity. Clarity is a solution for brands to create conversational shopping agents to assist customers through their ecommerce journeys across channels. Brands can also use Clarity GenAI to assist with rapid concept development ... Read More
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Analysis of Finance Global Business Service Organizations
... of functions supported, years in establishment, and service provider use case of GBS transformation in finance."GBS can continue to drive value for global organizations with improved customer centricity and positive customer experiences and by building ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast to 2027 (Global Almanac)
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast to 2027
... contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and the ... Read More
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Frost Radar™: Digital Platforms for Customer Care and Engagement in Electric Utilities and Retailers, 2023
... the world’s most dynamic industry in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. ... Read More
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Germany BPO Services Market Summary, Competitive Analysis and Forecast to 2027
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract ... Read More
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Finance Cloud Market Size - By Type (Solution, Services), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management), Deployment Model, Enterprise size & Global Forecast, 2023 - 2032
... will witness over 20.5% CAGR between 2023 and 2032, driven by the proliferation of initiatives and the increased utilization of cloud systems in the financial services sector. As financial organizations seek to optimize their operations, ... Read More
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