CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
-
Asia Pacific Customer Experience Management (CXM) Market, By Component (Solutions, Services); By Touchpoint (Social Media, Mobile Apps, Websites, Contact Centers, In-store/Branch Locations, Email and Chatbots); By Deployment Mode (On-premises, Cloud); By Enterprise Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South Korea, Australia & New Zealand, Indonesia, Malaysia, Singapore, Vietnam, Rest of APAC), Trend Analysis, Competitive Landscape & Forecast, 2019–2030
... Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South ... Read More
-
Thailand ICT Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... billion by 2029, at a CAGR of 8.45% during the forecast period (2024-2029). The Increased Technology Adoption Across Diverse Industries to Drive the ICT Sector in Thailand Key Highlights Thailand's information and communication technology (ICT) ... Read More
-
Sales Enablement Platform
... by 2030, growing at a CAGR of 20.7% over the analysis period 2023-2030. Platform Component, one of the segments analyzed in the report, is expected to record a 18.7% CAGR and reach US$7.6 Billion by ... Read More
-
Artificial Intelligence in Retail Market by Solution (Personalized Product Recommendation, Visual Search, Virtual Stores, Virtual Customer Assistant, CRM), Type (Generative AI, Other AI), End-user (Online, Offline) - Global Forecast to 2030
... retail market is estimated to be USD 31.12 billion in 2024 to USD 164.74 billion in 2030 at a CAGR of 32.0% from 2024 to 2030. One of the primary drivers for AI adoption in ... Read More
-
Advanced Analytics
... at a CAGR of 18.2% over the analysis period 2023-2030. Big Data Analytics, one of the segments analyzed in the report, is expected to record a 19.2% CAGR and reach US$89.5 Billion by the end ... Read More
-
Service Analytics
... at a CAGR of 13.7% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 12.9% CAGR and reach US$1.6 Billion by the end of ... Read More
-
Customer Communication Management (CCM)
... reach US$5.1 Billion by 2030, growing at a CAGR of 11.4% over the analysis period 2023-2030. Software Suite, one of the segments analyzed in the report, is expected to record a 11.3% CAGR and reach ... Read More
-
Sales Intelligence
... at a CAGR of 11.0% over the analysis period 2023-2030. Software Component, one of the segments analyzed in the report, is expected to record a 10.2% CAGR and reach US$4.9 Billion by the end of ... Read More
-
IDC FutureScape: Worldwide Future of Customer Experience 2025 Predictions
... customer experience, the true potential of generative AI will hinge on harnessing not only its technological prowess but also the organizations' ability to create shared experience value for the company as well as customers," said ... Read More
-
INBOUND 2024: HubSpot’s Vision to Make Customer Management Easy, Fast, and Unified
... of inbound marketing. At INBOUND 2024, HubSpot CEO Yamini Rangan highlighted the challenges facing marketers and sales professionals, including declining win rates and customer engagement. In response, HubSpot introduced over 200 new capabilities and many ... Read More
-
IDC PeerScape: Retail Practices for Implementing Loyalty Applications
... customers, said Ornella Urso, research director, IDC Retail Insights. Implementing a robust loyalty platform is essential for retailers seeking to enhance customer experience and drive profitability. By addressing challenges in data integration, privacy, and continuous ... Read More
-
Worldwide Order Management and Orchestration Applications Forecast, 2024–2028: Slow Growth for Specialists in the Era of Platform Consolidation
... continues to be an essential part of customer experiences (CXs) with products, though the pain of stand-up and integration can make this difficult for businesses to activate," says Heather Hershey, research director of Worldwide Digital ... Read More
-
Global Retail Analytics Market 2024-2028
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
-
2024 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2012 through 2023, with forecasts for 2024 and ... Read More
-
Telecom Cloud Market Size and Forecast (2022 - 2031): Global and Regional Share, Trends, and Growth Opportunity Analysis by Type (Public Cloud, Private Cloud, and Hybrid Cloud), by Service (Communication as a Service (CaaS), Network as a Service (NaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)), by Application (Billing and Provisioning, Unified Communication, Customer Relationship Management (CRM), Operations Support Systems/Business Support Systems (OSS/BSS), and Others), and by End-User (Telecom Operators, Enterprises, and Others), and by Region (North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa)
... as a Service (NaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)), by Application (Billing and Provisioning, Unified Communication, Customer Relationship Management (CRM), Operations Support Systems/Business Support ... Read More
-
Customer Success Platforms
... at a CAGR of 18.9% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 15.5% CAGR and reach US$3.9 Billion by the end of ... Read More
-
Digital Business Support Systems
... 2030, growing at a CAGR of 14.5% over the analysis period 2023-2030. Services Component, one of the segments analyzed in the report, is expected to record a 15.3% CAGR and reach US$13.3 Billion by the ... Read More
-
Social Customer Relationship Management (CRM)
... is expected to reach US$11.9 Billion by 2030, growing at a CAGR of 10.9% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 10.3% ... Read More
-
Telecom Analytics
... at a CAGR of 14.2% over the analysis period 2023-2030. Solution Component, one of the segments analyzed in the report, is expected to record a 13.1% CAGR and reach US$19.1 Billion by the end of ... Read More
-
Healthcare CRM
... at a CAGR of 12.5% over the analysis period 2023-2030. Healthcare CRM Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end ... Read More
-
Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back
... marked a definitive shift toward omni-channel strategies, with physical retail making a notable comeback," says Heather Hershey, research director, Worldwide Digital Commerce at IDC. "Consumers are searching for authentic experiences that can delight them in ... Read More
-
CRM System Providers in the US - Industry Market Research Report
... improve and optimize their business processes. Prior to 2020, high corporate profit and low interest rates encouraged capital investment among businesses, including introducing customer relationship management (CRM) software to operations. In 2020, the pandemic significantly ... Read More
-
Global Customer Information System Market 2024-2028
... information system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
-
6G Market by Enterprise Application (Holographic Communication, Tactile/Haptic Internet, Fully Automated Driving, Industry 5.0, Internet of Bio-Nano-Things, Deep-sea Sightseeing), Usage Scenario (FeMBB, ERLLC, umMTC, LDHMC, ELPC) - Global Forecast to 2035
... estimated at USD 3.96 billion in 2030 to USD 68.69 billion by 2035, at a Compound Annual Growth Rate (CAGR) of 76.9%. 6G has led to the demand for broadband, reliable connectivity for proper support ... Read More
-
The Indirect Channel: An Instrumental Go-to-Market Aspect for Many UC&C Providers
... channels for scalability and enhanced customer experiences. It discusses the benefits of a balanced approach between direct and indirect sales, the importance of integrations and AI capabilities, and the necessity of managed services to meet ... Read More
Research Assistance
