CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
... cycle of customer interactions with a product, spanning from discovery and evaluation to purchase, usage, and postpurchase engagement. Unlike standalone product information, PX is shaped by structured data (e.g., specifications, pricing, SKUs) and unstructured content ... Read More
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Tech Buyer Analysis of PXM, PIM, PLM, MDM, and DAM: Product Experience Strategy for Commerce
... an ecosystem of enterprise applications rather than a single platform. Organizations must integrate PXM, PIM, DAM, PLM, MDM, OMS, CRM, and commerce solutions to ensure omni-channel consistency, operational efficiency, and real-time personalization.A key challenge in ... Read More
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Moving the Goalposts: NRF 2025 Introduces Change
... and experience. The synopsis of the event is in line with the most important factors that retailers were considering whether they were in operations, technology, or experiences. At the end of a stellar year in ... Read More
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Japan Enterprise Applications Forecast, 2025–2029
... management (CRM) application market, and enterprise resource management (ERM) application market, which IDC defines as submarkets based on the Japan region. The Japan EA software market in 2024 was expected to perform well, thanks to ... Read More
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Auto Dealership CRM Software Global Market Report 2025
... crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly ... Read More
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Mobile CRM Software Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
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Telecom Analytics Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
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Argentina Software Market Report and Forecast 2025-2034
... 2034. Aided by the growing digital transformation across industries and the expansion of cloud-based solutions, the market is expected to grow significantly by 2034. The Argentina software market value is increasing due to the critical ... Read More
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AI for Sales and Marketing Market by Offering (CRM, Chatbots, AI Agents, Digital Marketing, CDP), Application (Content Marketing, Sentiment Analysis, Predictive Analytics, CX), Technology (ML, NLP, Generative AI) and End User - Global Forecast to 2030
... period. The rising demand for automation, personalized customer engagement, and data-driven insights drive AI for the sales and marketing market. AI enhances lead generation, customer segmentation, and predictive analytics, optimizing sales strategies and marketing ROI. ... Read More
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Top Market Shifts That Are Impacting the CX Market, and How Companies Establish Their 2025 CX Strategies and Initiatives
... generative artificial intelligence (GenAI), which is expected to profoundly impact customer engagement and support. The integration of AI into CX initiatives raises concerns about customer trust, regulatory compliance, and the need for skilled talent. In ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
... IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. Read More
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Japan Multi-channel Market, Opportunity, Growth Drivers, Industry Trend Analysis and Forecast, 2024-2032
... strategies to enhance customer engagement, optimize brand visibility, and drive revenue growth. This approach integrates multiple digital and traditional marketing channels, enabling businesses to interact with consumers through various touchpoints, including email, social media, websites, ... Read More
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2023 Enterprise Management Solutions Research Review
... area where businesses all over the world are using software solutions to track, maintain, and optimize their physical assets. It helps both improve operational uptime and save cost. Digital solutions are also changing the way ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow Automation (RPA, CRM Automation), Content Generation, Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030
... AI-powered chatbots and virtual assistants are transforming customer service by providing efficient, personalized support. These technologies enable businesses to engage customers 24/7, offering instant responses to inquiries, which significantly reduces wait times and enhances satisfaction. ... Read More
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Uniphore Acquires ActionIQ and Infoworks to Enhance Data Control in Its Enterprise AI Platform
... conversational AI, generative AI, and customer data platform markets. "As AI vendors that were traditionally focused on conversational AI expand into enterprise AI platforms, the capabilities for connecting to, managing, and prepping the enterprise and ... Read More
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Process Mining Market Analysis and Forecast to 2034: By TYPE (Automated Process Discovery, Enhancement, Conformance Checking, Process Enhancement & Optimization, Visualization & Monitoring, Analytics & AI, Integration & Collaboration), SERVICES (Consulting, Implementation, Training and Support, Managed Services), MINING ALGORITHMS (Discovery Algorithms, Conformance Checking, Optimization & AI, Anomaly & Sequence Analysis), TECHNOLOGY (Artificial Intelligence, Machine Learning, Robotic Process Automation), DATA SOURCE (Enterprise Resource Planning, Customer Relationship Management, IoT Devices & Sensors, Custom Applications & Databases, Workflow & BPM Systems, Document Management Systems, Supply Chain & Logistics Data, Financial Systems Data, Other Data Sources), APPLICATION (Business Process Optimization, Compliance Management, Performance Management, Risk Management), DEPLOYMENT (On-Premises, Cloud, Hybrid), END USER (BFSI, Healthcare, Manufacturing, Retail, Telecommunications, IT and
... is a dynamic field that leverages sophisticated algorithms to analyze business processes based on event logs extracted from an organization's information systems. This technology provides profound insights into process efficiency, compliance, and optimization, enabling businesses ... Read More
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CRM Outsourcing
... CAGR of 4.3% over the analysis period 2024-2030. Retail End-Use, one of the segments analyzed in the report, is expected to record a 4.9% CAGR and reach US$5.1 Billion by the end of the analysis ... Read More
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Customer Relationship Management (CRM) Software
... Billion by 2030, growing at a CAGR of 11.8% over the analysis period 2024-2030. SMEs, one of the segments analyzed in the report, is expected to record a 14.6% CAGR and reach US$92.9 Billion by ... Read More
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Sales Force Automation (SFA)
... 2030, growing at a CAGR of 5.4% over the analysis period 2024-2030. On-Premise Deployment, one of the segments analyzed in the report, is expected to record a 3.8% CAGR and reach US$4.5 Billion by the ... Read More
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Sales Intelligence
... CAGR of 11.0% over the analysis period 2024-2030. Sales Intelligence Software, one of the segments analyzed in the report, is expected to record a 10.2% CAGR and reach US$4.9 Billion by the end of the ... Read More
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Customer Success Platforms
... at a CAGR of 19.0% over the analysis period 2024-2030. Customer Success Solutions, one of the segments analyzed in the report, is expected to record a 15.5% CAGR and reach US$3.9 Billion by the end ... Read More
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Digital Business Support Systems
... 2030, growing at a CAGR of 14.7% over the analysis period 2024-2030. Digital Business Support Services, one of the segments analyzed in the report, is expected to record a 15.4% CAGR and reach US$13.3 Billion ... Read More
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Healthcare CRM
... CAGR of 12.5% over the analysis period 2024-2030. Healthcare CRM Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end of the ... Read More
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Artificial Intelligence in Retail Market by Solution (Personalized Product Recommendation, Visual Search, Virtual Stores, Virtual Customer Assistant, CRM), Type (Generative AI, Other AI), End-user (Online, Offline) - Global Forecast to 2030
... for AI adoption in retail is the growing consumer demand for personalized shopping experiences. AI technologies such as machine learning and natural language processing enable retailers to analyze large volumes of consumer data to understand ... Read More
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