Europe Customer Care BPO Market Forecast to 2028 -Regional Analysis - by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pha

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from $3,000	123 Pages	The Insight Partners	July, 2023	TIP18215836

Best Price Guarantee
Price	from $3,000
Length	123 Pages
Publisher	The Insight Partners
Published Date	July, 2023
SKU	TIP18215836

Europe Customer Care BPO Market Forecast to 2028-Regional Analysis- by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others)

The Europe customer care BPO market is expected to grow from US$ 6,552.19 million in 2023 to US$ 9,131.69 million by 2028. It is estimated to grow at a CAGR of 6.9% from 2023 to 2028.

Rising focus of organizations on ensuring greater customer satisfaction in Europe Customer Care BPO Market

Customers, nowadays, scrutinize businesses and their offerings more intensely. They compare their experiences with other brands for easy, thorough, and fast decision-making, and personalized experiences. Customer satisfaction, which is essential for keeping current customers and retaining new ones, is the key to customer loyalty. As a result, organizations nowadays are increasingly focusing on enhancing consumer satisfaction. Customers are the most important part of businesses, and hence, enterprises try to improve customer satisfaction through customer care services. These services can be offered by departments hosted in-house or they can be outsourced to business process outsourcing (BPO) firms. In today’s rapidly changing business environment, successful organizations adopt various Instances to enhance business revenues while strengthening customer relationships. Hence, companies subcontract their customer care functions by sharing all the relevant and important information about the company’s offerings to provide optimized experiences to their clients. BPO is a convenient and cost-effective practice that is widely used nowadays. It helps business owners reduce the work burden and concentrate on core aspects. Due to digital transformation, many companies have switched from traditional business process services (BPS) to technology-driven business process-as-a-service (BPaaS). Moreover, there is a notable difference between payment patterns in developed and developing Western countries. Thus, the rising focus of organizations on providing enhanced customer experience propels the demand towards BPO services.

Europe Customer Care BPO Market Overview

Europe includes France, Germany, Italy, Russia, the UK, and the rest of Europe. Western Europe is a highly developed region, hosting several different types of businesses. Additionally, The growing digital transformation in Europe supports the market growth for Customer Care BPO. There is a growing understanding that there is a need for action to foster the digital transformation of European businesses, especially for SMEs and traditional sectors. The region's demand for cloud-based services is thus offering new growth opportunities for various managed services, including BPO. With new technological advancements, rapid digitalization, and growing customer demands, call center BPOs are becoming a part of every organization. Such BPOs offer these organizations unparalleled quality, efficiency, and agility, thus ensuring higher customer satisfaction.

Exhibit: Europe Customer Care BPO market Revenue and Forecast to 2028 (US$ Million)

Europe Customer Care BPO market Segmentation

The Europe customer care BPO market is segmented on the basis of solution, end user, and country. On the basis of solution, the Europe customer care BPO market is segmented into nearshore outsourcing, onshore outsourcing, and offshore outsourcing. The nearshore outsourcing segment registered the largest market share in 2023.

Based on end user, the Europe customer care BPO market is further segmented into oil & gas, IT & telecom, power & utility, and others. The IT & telecom segment registered the largest market share in 2023.

Based on country, the Europe customer care BPO market is segmented into France, Germany, UK, Italy, Russia, and the Rest of Europe. UK dominated the market share in 2023.

Alorica Inc, Comdata SpA, Concentrix Corp, Foundever Operating Corp, Simply Contact International, Teleperformance SE, Telus International Cda Inc, TTEC Holdings Inc, and Webhelp Inc are the leading companies operating in the Europe customer care BPO market.

Reasons to Buy

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Europe customer care BPO market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the Europe customer care BPO market, thereby allowing players across the value chain to develop effective long-term strategies
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth Europe market trends and outlook coupled with the factors driving the customer care BPO market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

1. Introduction: 1.1 Study Scope; 1.2 The Insight Partners Research Report Guidance; 1.3 Market Segmentation; 1.3.1 Europe Customer Care BPO Market - By Solution; 1.3.2 Europe Customer Care BPO Market - By End User; 1.3.3 Europe Customer Care BPO Market- By Country
2. Key Takeaways
3. Research Methodology: 3.1 Coverage; 3.2 Secondary Research; 3.3 Primary Research
4. Europe Customer Care BPO Market Landscape: 4.1 Market Overview; 4.2 Europe PEST Analysis; 4.3 Ecosystem Analysis; 4.4 Expert Opinion
5. Europe Customer Care BPO Market - Key Market Dynamics: 5.1 Market Drivers; 5.1.1 Rising Focus of Organizations on Ensuring Greater Customer Satisfaction; 5.1.2 Huge Cost Benefits Conferred by Outsourcing Customer Care Services; 5.2 Restraint; 5.2.1 Concerns Regarding Data Security and Privacy; 5.3 Opportunity; 5.3.1 Progressive IT and Telecommunications Sector; 5.4 Future Trend; 5.4.1 Emergence of Technologies such as Artificial Intelligence and Cloud Computing; 5.5 Impact Analysis of Drivers and Restraints
6. Customer Care BPO Market - Europe Analysis: 6.1 Europe Customer Care BPO Market Overview; 6.2 Europe Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million)
7. Europe Customer Care BPO Market Analysis - By Solution: 7.1 Overview; 7.2 Europe Customer Care BPO Market, By Solution (2022 and 2028); 7.3 Nearshore Outsourcing; 7.3.1 Overview; 7.3.2 Nearshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million); 7.4 Onshore Outsourcing; 7.4.1 Overview; 7.4.2 Onshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million); 7.5 Offshore Outsourcing; 7.5.1 Overview; 7.5.2 Offshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
8. Europe Customer Care BPO Market Analysis - By End User: 8.1 Overview; 8.2 Europe Customer Care BPO Market, By End User (2022 and 2028); 8.3 IT and Telecommunication; 8.3.1 Overview; 8.3.2 IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); 8.4 BFSI; 8.4.1 Overview; 8.4.2 BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); 8.5 Retail and E-Commerce; 8.5.1 Overview; 8.5.2 Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); 8.6 Manufacturing; 8.6.1 Overview; 8.6.2 Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); 8.7 Transport and Logistics; 8.7.1 Overview; 8.7.2 Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); 8.8 Healthcare and Pharmaceutical; 8.8.1 Overview; 8.8.2 Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); 8.9 Media and Communication; 8.9.1 Overview; 8.9.2 Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); 8.10 Automotive; 8.10.1 Overview; 8.10.2 Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); 8.11 Others; 8.11.1 Overview; 8.11.2 Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
9. Europe Customer Care BPO Market - Country Analysis: 9.1 Overview; 9.1.1 Europe Customer Care BPO Market Breakdown, by Country; 9.1.1.1 Germany Customer Care BPO Market, Revenue and Forecast to 2028; 9.1.1.1.1 Germany Customer Care BPO Market Breakdown, By Solution; 9.1.1.1.2 Germany Customer Care BPO Market Breakdown, By End User; 9.1.1.2 UK Customer Care BPO Market, Revenue and Forecast to 2028; 9.1.1.2.1 UK Customer Care BPO Market Breakdown, By Solution; 9.1.1.2.2 UK Customer Care BPO Market Breakdown, By End User; 9.1.1.3 France Customer Care BPO Market, Revenue and Forecast to 2028; 9.1.1.3.1 France Customer Care BPO Market Breakdown, By Solution; 9.1.1.3.2 France Customer Care BPO Market Breakdown, By End User; 9.1.1.4 Italy Customer Care BPO Market, Revenue and Forecast to 2028; 9.1.1.4.1 Italy Customer Care BPO Market Breakdown, By Solution; 9.1.1.4.2 Italy Customer Care BPO Market Breakdown, By End User; 9.1.1.5 Russia Customer Care BPO Market, Revenue and Forecast to 2028; 9.1.1.5.1 Russia Customer Care BPO Market Breakdown, By Solution; 9.1.1.5.2 Russia Customer Care BPO Market Breakdown, By End User; 9.1.1.6 Rest of Europe Customer Care BPO Market, Revenue and Forecast to 2028; 9.1.1.6.1 Rest of Europe Customer Care BPO Market Breakdown, By Solution; 9.1.1.6.2 Rest of Europe Customer Care BPO Market Breakdown, By End User
10. Industry Landscape: 10.1 Overview; 10.2 Market Initiative; 10.3 Merger and Acquisition
11. Company Profiles: 11.1 Comdata SpA; 11.1.1 Key Facts; 11.1.2 Business Description; 11.1.3 Products and Services; 11.1.4 Financial Overview; 11.1.5 SWOT Analysis; 11.1.6 Key Developments; 11.2 Concentrix Corp; 11.2.1 Key Facts; 11.2.2 Business Description; 11.2.3 Products and Services; 11.2.4 Financial Overview; 11.2.5 SWOT Analysis; 11.2.6 Key Developments; 11.3 Telus International Cda Inc; 11.3.1 Key Facts; 11.3.2 Business Description; 11.3.3 Products and Services; 11.3.4 Financial Overview; 11.3.5 SWOT Analysis; 11.3.6 Key Developments; 11.4 Simply Contact International; 11.4.1 Key Facts; 11.4.2 Business Description; 11.4.3 Products and Services; 11.4.4 Financial Overview; 11.4.5 SWOT Analysis; 11.4.6 Key Developments; 11.5 Foundever Operating Corp; 11.5.1 Key Facts; 11.5.2 Business Description; 11.5.3 Products and Services; 11.5.4 Financial Overview; 11.5.5 SWOT Analysis; 11.5.6 Key Developments; 11.6 TTEC Holdings Inc; 11.6.1 Key Facts; 11.6.2 Business Description; 11.6.3 Products and Services; 11.6.4 Financial Overview; 11.6.5 SWOT Analysis; 11.6.6 Key Developments; 11.7 Teleperformance SE; 11.7.1 Key Facts; 11.7.2 Business Description; 11.7.3 Products and Services; 11.7.4 Financial Overview; 11.7.5 SWOT Analysis; 11.7.6 Key Developments; 11.8 Webhelp Inc; 11.8.1 Key Facts; 11.8.2 Business Description; 11.8.3 Products and Services; 11.8.4 Financial Overview; 11.8.5 SWOT Analysis; 11.8.6 Key Developments; 11.9 Alorica Inc; 11.9.1 Key Facts; 11.9.2 Business Description; 11.9.3 Products and Services; 11.9.4 Financial Overview; 11.9.5 SWOT Analysis; 11.9.6 Key Developments
12. Appendix: 12.1 About The Insight Partners; 12.2 Word Index
LIST OF TABLES: Table 1. Europe Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million); Table 2. Europe Customer Care BPO Market, Revenue and Forecast To 2028 - By Country (US$ Million); Table 3. Germany Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million); Table 4. Germany Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million); Table 5. UK Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million); Table 6. UK Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million); Table 7. France Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million); Table 8. France Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million); Table 9. Italy Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million); Table 10. Italy Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million); Table 11. Russia Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million); Table 12. Russia Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million); Table 13. Rest of Europe Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million); Table 14. Rest of Europe Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million); Table 15. List of Abbreviation
LIST OF FIGURES: Figure 1. Europe Customer Care BPO Market Segmentation; Figure 2. Europe Customer Care BPO Market Segmentation - By Country; Figure 3. Europe Customer Care BPO Market Overview; Figure 4. Europe Customer Care BPO Market, by Solution; Figure 5. Europe Customer Care BPO Market, by Country; Figure 6. Europe: PEST Analysis; Figure 7. Expert Opinion; Figure 8. Europe Customer Care BPO Market Impact Analysis of Drivers and Restraints; Figure 9. Europe Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million); Figure 10. Europe Customer Care BPO Market Revenue Share, By Solution (2022 and 2028); Figure 11. Europe Nearshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million); Figure 12. Europe Onshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million); Figure 13. Europe Offshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million); Figure 14. Europe Customer Care BPO Market Revenue Share, By End User (2022 and 2028); Figure 15. Europe IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 16. Europe BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 17. Europe Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 18. Europe Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 19. Europe Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 20. Europe Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 21. Europe Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 22. Europe Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 23. Europe Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million); Figure 24. Europe: Customer Care BPO Market, by Key Country - Revenue (2022) (US$ Million); Figure 25. Europe Customer Care BPO Market Breakdown, by Country, 2022 & 2028 (%); Figure 26. Germany Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million); Figure 27. UK Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million); Figure 28. France Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million); Figure 29. Italy Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million); Figure 30. Russia Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million); Figure 31. Rest of Europe Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)