Self Service Kiosk Market Forecasts to 2028 – Global Analysis By Type (Indoor, Outdoor), Product (Food & Beverage, Information, Parking), Implementation, Application, End User and By Geography

Self Service Kiosk Market Forecasts to 2028 – Global Analysis By Type (Indoor, Outdoor), Product (Food & Beverage, Information, Parking), Implementation, Application, End User and By Geography

According to Stratistics MRC, the Global Self Service Kiosk Market is accounted for $14,765.03 million in 2022 and is expected to reach $27,024.96 million by 2028 growing at a CAGR of 10.6% during the forecast period. Self-service kiosks are computer devices designed to help people in performing specific tasks and services on their own. They enhance the user experience to make services hassle free and matters of seconds which are of paramount importance to the comfort level of consumers. These interactive kiosks are placed in shops, airports or hospitals to carry streamline operations.

The retailers' increasing focus on meeting emerging customer requirements is further boosting the investments in the development of interactive kiosks throughout the world. Self-service kiosks have seen a rise in the inclusion of technological advancements, which may include intelligent personal assistants and knowledge navigator applications. These technologies are designed to enhance consumer engagement with the kiosk. The annual retail sales turnover of non-specialized kiosks with food, beverages or tobacco predominating decreased in Norway from 2010 to 2020. In 2020, kiosk retailers generated a sales revenue of approximately 3.4 billion Norwegian kroner.

Market Dynamics:

Driver:

Increasing demand from end use industries

The Self-Service Kiosk offer several benefits to service providers such as optimization of the overall cost of businesses by reducing the infrastructure set-up and labor cost. The self-service technologies permit the user to manage a various service independently, without the participation of any representatives. It is deployed to enhance the user experience by offering several hassle free services by emphasizing on the importance to the consumers’ comfort level.

Restraint:

High upfront investment

Several businesses are automating the sales process by deploying smart kiosks involving the delivery of large amounts of capital. This involves purchase costs, process costs and costs incurred with the repair of the facilities. The corporations are already facing a serious cash shortage, which means that they are also forced to lay off some of their workers. This is likely to have an effect on businesses in the coming years, with the magnitude of the recession rising on a regular basis and hindering unparalleled economic growth.

Opportunity:

The rising adoption of Internet of Things (IoT)

The rising adoption of Internet of Things (IoT) and other smart connected devices are further adding value to consumers’ experience. The smart kiosks are integrated with the world-class technologies such as machine-to-machine communication, cloud, and IoT. Therefore, by leveraging these advanced technologies/ platforms, the Self-Service Kiosk offer cost-effective access to information.

Threat:

Ongoing financial crisis

Several expenses are involved in the implementation and operation of self-service kiosks, such as kiosk software costs, touchscreen, 24*7 technical assistance, software administration, installation and so on. The high construction and repair costs of ATMs, vending machines and kiosks pose a threat to business development in emerging economies.

The retail segment is expected to be the largest during the forecast period

As retail kiosk provides product information and services in order to capture the attention of customers the demand for kiosks for retail applications is increasing. Self-service kiosks at hotels or resorts provide access to onsite dining and room service menus and ordering, salon reservations, local car rental services, all at a touch of a button. This results in increased customer satisfaction by allowing guests to access concierge functions. Moreover, rising smart retail stores deploying retail kiosks is boosting the market growth.

The food ordering segment is expected to have the highest CAGR during the forecast period

Self-ordering kiosks are constantly gaining traction in the transformation of the way orders are delivered in fast-service restaurants with a high footprint. Popular fast-food restaurants such as McDonald's, KFC, and Pizza Hut have already embarked on the most ambitious transition, integrating a range of emerging technology and ground-breaking cashless payment service concepts.

Region with largest share:

Asia Pacific is projected to hold the largest market share due to the growing urbanization and customer preference for customized operations through self-service kiosks are major drivers in the region. Moreover, convenient and contactless payments with growing acceptance in the financial sector are also a major factor for the region's growth in this space. For instance, In April 2019, Vending show and China self-service kiosk organized by UBM Sinoexpo exhibited cutting-edge innovation such as mobile payment equipment, automated solutions, mobile payment equipment, etc.

Region with highest CAGR:

North America is projected to have the highest CAGR owing to the rapid adoption of self service kiosks along with the rising investments in the establishment of retail stores in the region. Further, the rising disposable income of consumers in the region is leading to quick shopping experiences.

Key players in the market:

Some of the key players profiled in the Self Service Kiosk Market include Advanced Kiosks, Embross, Meridian Kiosks, NCR Corporation, Aila Technologies, Inc., ZEBRA Technologies Corporation, Source Technologies, Kiosk Information Systems, Posiflex Technology Inc., VeriFone, Inc. and Diebold Nixdorf, Inc.

Key developments:

In October 2021, Zebra Technologies Corporation acquired antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.

In June 2020: Palmer Digital Group, a division of the Industrial Enclosure Corporation, introduced a temperature screening self-service kiosk to track temperatures before entering any area.

In May 2020, Valyant AI, partnered with KIOSK Information Systems (KIOSK) to create contactless experiences driven by conversational AI across environments in which kiosks are deployed.

Types Covered:
• Indoor Kiosk
• Outdoor Kiosk

Products Covered:
• Electric Vehicle Charging Kiosk
• Food & Beverage Kiosk
• Parking Kiosk
• Automated Teller Machines Kiosk
• Vending Kiosk
• Information Kiosk

Components Covered:
• Software
• Hardware
• Services

Implementations Covered:
• Service/Transaction
• Product Dispensing
• Product Promotion
• Internet Commerce
• Point-of-Information

Applications Covered:
• Bill Payments
• Navigation
• Inventory Management
• Patient Interactive & Service
• Recruitment
• Checkin-Checkout
• Ticket Printing
• Registration and Identification
• Photos
• Reservations
• Food Ordering
• Advertising
• Employee Information

Payment Methods Covered:
• Non Cash Payment
• Cash Payment

End Users Covered:
• Medical/Healthcare
• Transportation
• Hospitality & Entertainment
• Retail
• Banking, Financial Services, and Insurance (BFSI)
• Government
• Travel & Tourism
• Education
• Public Sector

Regions Covered:
• North America
US
Canada
Mexico
• Europe
Germany
UK
Italy
France
Spain
Rest of Europe
• Asia Pacific
Japan
China
India
Australia
New Zealand
South Korea
Rest of Asia Pacific
• South America
Argentina
Brazil
Chile
Rest of South America
• Middle East & Africa
Saudi Arabia
UAE
Qatar
South Africa
Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025 and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
Comprehensive profiling of additional market players (up to 3)
SWOT Analysis of key players (up to 3)
• Regional Segmentation
Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances