Computer Aided Dispatch (CAD) Market Forecasts to 2028 – Global Analysis By Component (Solutions, Services, Software), Deployment Mode (Cloud Based, On-Premises), Organization Size, Application, End User, and By Geography

Computer Aided Dispatch (CAD) Market Forecasts to 2028 – Global Analysis By Component (Solutions, Services, Software), Deployment Mode (Cloud Based, On-Premises), Organization Size, Application, End User, and By Geography

According to Stratistics MRC, the Global Computer Aided Dispatch (CAD) Market is accounted for $1.73 billion in 2021 and is expected to reach $3.95 billion by 2028 growing at a CAGR of 12.5% during the forecast period. Computer-aided dispatch (CAD), also called computer-assisted dispatch is used by operators and dispatchers, to accurately dispatch the responders, record incident calls, arrange the dispatch, and to further obtain the updates on the status and location of the field responders. It can either be used to send messages to the dispatch via a mobile data terminal (MDT) and/or used to store and retrieve data. Government and many other multiple law enforcement agencies are increasingly adopting these computer-aided dispatch solutions to efficiently manage emergency situations.

Market Dynamics:

Driver:

The rise in criminal activities and natural disasters

The criminal networks are expanding and diversifying their activities, resulting in the convergence of threats to public safety, public health, and the democratic institution, as well as affecting the economic stability across the globe. The rise in criminal activities and natural disasters has led to the adoption of efficient public safety and dispatch solutions, as organized crime has become a major threat to both national and international security. Government initiatives promote the deployment of public safety and dispatch solutions around the globe and are expected to drive the market in coming years. In order to provide safer and better life to the public, governments across the globe are implementing public safety and security solutions such as emergency and disaster management solutions, Computer Aided Dispatch, surveillance systems, dispatch solutions, and critical communication systems for the greater good of the people. Conventionally, Public Safety Answering Points (PSAP), also referred to as public safety radio systems and dispatch centers, were established and operated by standalone agencies. However, with the introduction and adoption of different CAD solutions across different agencies, dispatch systems, and the teams operating these systems are confronting incompatibility and interoperability issues. To overcome this problem, public safety agencies, especially in developed economies, are opting for a single point of contact. Such an approach would not only address the interoperability issues but also reduce the overall operating costs incurred by these PSAPs.

Restraint:

Budget constraints

With the rise in population, the cost of providing the public safety and security system is also increasing. SMEs have budget constraints and face strong competition from their competitors. Purchase, installation, and maintenance costs may vary greatly depending on the location and needs of the PSAP. In light of the evolving technology in the area of public safety communications and dispatching, the costs for these items, as well as desired options and features, are subject to increase over time.

Opportunity:

Rising dependency on the Internet of Things (IoT) augmenting adoption
The computer-aided dispatch solutions continue to gain ground in public transport, safety, reporting, and emergencies services verticals. As network speeds increase and become more economical, computer aided dispatch (CAD) technology will expand, and systems will have the ability to share rich data including images and videos, with first responders enroute to an incident to provide information for enhanced situational. The development of the IoT continues to provide a strong infrastructure required for the growth of the computer aided dispatch market. Snowballing connectivity between objects has empowered effective detection, monitoring and management of resources and human life. Additionally, advances in IoT coupled with advancements in wearable technology is likely to boost CAD developments, with these combined systems allowing operators to precisely locate people, and allowing consumers to use features such as text to voice to contact public safety agencies. The technology can automatically contact agencies in case the person wearing it under distress.
Threat:

Incompatibility associated with CAD

The lack of interoperability between the traditional dispatch systems and advanced computer aided systems is one of the restraining factors in the public safety. The incompatible radio equipment, lack of common language, and use of different frequency bands by different agencies poses major threat for the market. Due to this incompatibility between the legacy and advanced communication network and the aging public infrastructures, the growth of the CAD market is getting restricted. Interoperability is vital to realizing the true potential of next-generation public safety communications.

The call management segment is expected to be the largest during the forecast period

The call management segment is estimated to have a lucrative growth due to the rising demand from various on-field units. Calls are received in dispatch centers fetch sufficient and accurate information from the callers, and they are updated in the CAD system. The respondent to the calls can then schedule activities for dispatch. The calls are managed and callers’ details are updated by the officials on the site. Thereafter, the resources are updated with the proper course of action for the units to be dispatched. The sequence of calls and the information flow are managed by the call management software, which helps dispatchers communicate with various on-field units. All voice and text communications between agencies and dispatch centers are managed by the call management software.

The small and medium-sized enterprises (SMEs) segment is expected to have the highest CAGR during the forecast period

The small and medium-sized enterprises (SMEs) segment is anticipated to witness the fastest CAGR growth during the forecast period. As opposed to large enterprises, SMEs have budget constraints and face strong completion from their competitors. The increased competitive market scenario has prompted SMEs to invest in CAD software and adopt go-to-market strategies to make competent business decisions. CAD solutions provide the benefits of real-time event chat, flexibility, and configurable workflow to SMEs. In addition, CAD offers cutting-edge and easy-to-use reporting features that offer SMEs deep insights into their operational efficiency, and provide more intelligence for response planning

Region with highest share:

Asia Pacific is projected to hold the largest market share during the forecast period due to the continued urbanization, coupled with evolving government policies. The constant rollout of communication and networking infrastructure is also expected to drive the market over the forecast period. Additionally, growing focus and investments on deploying public safety software by local governments in emerging countries such as India is further anticipated to fuel the market growth during the forecast period.

Region with highest CAGR:

North America is projected to have the highest CAGR over the forecast period owing to the increasing demand for public safety solutions, changing regulations and policies, and the presence of advanced networking and communication infrastructure. Moreover, the presence of large market players, along with a high focus to invest in emergency services applications by the federal government, is expected to increase the adoption of CAD solutions in the region. Also, rising year on year defense spending in the U.S. is estimated to augment the CAD software adoption for defense applications in the country.

Key players in the market
Some of the key players profiled in the Computer Aided Dispatch (CAD) Market include Avtec Inc., Carbyne, CentralSquare, Harris Computer, Hexagon Safety & Infrastructure, Mark43, Inc., Motorola Solutions, Inc., Nuance Communications, Inc., Priority Dispatch Corp, RapidDeploy, Inc., Southern Software, Inc., Spillman Technologies, Inc, Traumasoft, Tyler Technologies, Verint Systems Inc. (NowForce), and Zetron.
Key Developments:

In November 2020, Carbyne Partners with Central Square Technologies for CAD Improvements. The partnership between a startup and a conglomerate is a step toward more 911 callers having the ability to open live video chats, perform instant messaging and share data with emergency dispatchers.

In December 2021, Zetron and Softil, had jointly announced that Softil’s BEEHD MCX-enabling technology will be used by Zetron to expand the LTE Push-To-Talk (PTT) integration capabilities of its dispatch solutions.

Components Covered:
Solutions
Services
Software

Organization Sizes Covered:
Large Enterprises
Small and Medium-Sized Enterprises (SMEs)

Deployment Modes Covered:
Cloud Based
On-Premises

Applications Covered:
Call Management
Dispatch Decision Support
Dispatch Unit Management
Reporting and Analysis
Supplemental Resources Tracking

End Users Covered:
Power & Utilities
Public Safety
Transportation
Healthcare and Life Sciences
Government & Defense

Regions Covered:
North America
US
Canada
Mexico
Europe
Germany
UK
Italy
France
Spain
Rest of Europe
Asia Pacific
Japan
China
India
Australia
New Zealand
South Korea
Rest of Asia Pacific
South America
Argentina
Brazil
Chile
Rest of South America
Middle East & Africa
Saudi Arabia
UAE
Qatar
South Africa
Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
Company Profiling
Comprehensive profiling of additional market players (up to 3)
SWOT Analysis of key players (up to 3)
Regional Segmentation
Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
Competitive Benchmarking
Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances