Chatbot Market Size- By Component, By Platform, By Deployment, By End User- Regional Outlook, Competitive Strategies and Segment Forecast to 2032
Global Chatbot Market Overview
According to SPER Market Research, the Global Chatbot Market is estimated to reach USD 6.64 billion by 2032 with a CAGR of 25.94%. In order to mimic a discussion (or chat) with a user in natural language via messaging apps, websites, mobile apps, or the phone, a chatbot system uses conversational artificial intelligence (AI) technology. Users can communicate with digital devices in the same manner they would with real people by using chatbots, which are computer programmes that replicate and translate spoken or typed human communication.
Impact of COVID-19 on the Global Chatbot Market
Rapid COVID-19 spread has a detrimental effect on the market for OSS BSS systems and platforms. Company closures and strict lockdowns have had a significant negative influence on nearly every industry in the world. Nearly every industry has suffered greatly as a result of the labour scarcity on production lines, supply chains, and industrial facilities.
Scope of the Report:
Report Metric Details
Market size available for years 2019-2032
Base year considered 2021
Forecast period 2022-2032
Segments covered By Component, By Platform, By Deployment, By End User.
Regions covered Asia-Pacific, Europe, Middle East and Africa, North America, Latin America
Companies Covered International Business Machines Corporation (IBM), Microsoft Corporation, Google LLC, Amazon Web Services Inc., Inbenta, c, Aivo, Conversica, LiveChat, Gupshup, SmartBots, Yellow Messenger, eGain Corporation.
Global Chatbot Market Segmentation:
By Platform: Based on the Platform, Global Chatbot Market is segmented as; Web Based, Messenger Based Or Third Party
By Deployment: Based on the Deployment, Global Chatbot Market is segmented as; On Premise, Cloud
By End User: Based on the End User, Global Chatbot Market is segmented as; BFSI, Retail, e-commerce, Government, Travel, Hospitality, Others.
- 1. Introduction
- 1.1. Scope of the report
- 1.2. Market segment analysis
- 2. Research Methodology
- 2.1 Research data source
- 2.1.1 Secondary data
- 2.1.2 Primary data
- 2.1.3 SPER’s internal database
- 2.1.4 Premium insight from KOL’s
- 2.2 Market size estimation
- 2.2.1 Top-down and Bottom-up approach
- 2.3 Data triangulation
- 3. Executive Summary
- 4. Market Dynamics
- 4.1. Driver, Restraint, Opportunity and Challenges analysis
- 4.1.1 Drivers
- 4.1.2 Restraints
- 4.1.3 Opportunities
- 4.1.4 Challenges
- 4.2. COVID-19 Impacts of the Global Chatbot Market
- 5. Market variables and outlook
- 5.1. SWOT analysis
- 5.1.1 Strengths
- 5.1.2 Weaknesses
- 5.1.3 Opportunities
- 5.1.4 Threats
- 5.2. PESTEL analysis
- 5.2.1 Political landscape
- 5.2.2 Economic landscape
- 5.2.3 Social landscape
- 5.2.4 Technological landscape
- 5.2.5 Environmental landscape
- 5.2.6 Legal landscape
- 5.3. PORTER’S five forces analysis
- 5.3.1 Bargaining power of suppliers
- 5.3.2 Bargaining power of Buyers
- 5.3.3 Threat of Substitute
- 5.3.4 Threat of new entrant
- 5.3.5 Competitive rivalry
- 5.4. Heat map analysis
- 6. Competitive Landscape
- 6.1 Global Chatbot Manufacturing Base Distribution, Sales Area, Product Type
- 6.2 Mergers & Acquisitions, Partnerships, Product Launch, and Collaboration in Global Chatbot Market
- 7. Global Chatbot Market, By Component, 2019-2032 (USD Million)
- 7.1 Solution
- 7.2 Services
- 8. Global Chatbot Market, By Platform, 2019-2032 (USD Million)
- 8.1 Standalone
- 8.2 Web Based
- 8.3 Messenger Based or Third Party
- 9. Global Chatbot Market, By Deployment, 2019-2032 (USD Million)
- 9.1 On Premise
- 9.2 Cloud
- 10. Global Chatbot Market, By End User, 2019-2032 (USD Million)
- 10.1 Banking, Financial Services and Insurance (BFSI)
- 10.2 Retail
- 10.3 E-Commerce
- 10.4 Government
- 10.5 Travel
- 10.6 Hospitality
- 10.7 Others
- 11. Global Chatbot Market, By Region, 2019-2032 (USD Million)
- 11.1 Global Chatbot Market Size and Market Share by Region (2019-2025)
- 11.2 Global Chatbot Market Size and Market Share by Region (2026-2032)
- 11.3 Asia-Pacific
- 11.3.1 Australia
- 11.3.2 China
- 11.3.3 India
- 11.3.4 Japan
- 11.3.5 South Korea
- 11.3.6 Rest of Asia-Pacific
- 11.4 Europe
- 11.4.1 France
- 11.4.2 Germany
- 11.4.3 Italy
- 11.4.4 Spain
- 11.4.5 United Kingdom
- 11.4.6 Rest of Europe
- 11.5 Middle East and Africa
- 11.5.1 Kingdom of Saudi Arabia
- 11.5.2 United Arab Emirates
- 11.5.3 Rest of Middle East & Africa
- 11.6 North America
- 11.6.1 Canada
- 11.6.2 Mexico
- 11.6.3 United States
- 11.7 Latin America
- 11.7.1 Argentina
- 11.7.2 Brazil
- 11.7.3 Rest of Latin America
- 12. Company Profiles
- 12.1. International Business Machines Corporation (IBM)
- 12.1.1 Company details
- 12.1.2 Financial outlook
- 12.1.3 Product summary
- 12.1.4 Recent developments
- 12.2. Microsoft Corporation
- 12.2.1 Company details
- 12.2.2 Financial outlook
- 12.2.3 Product summary
- 12.2.4 Recent developments
- 12.3. Google LLC
- 12.3.1 Company details
- 12.3.2 Financial outlook
- 12.3.3 Product summary
- 12.3.4 Recent developments
- 12.4. Amazon Web Services Inc.
- 12.4.1 Company details
- 12.4.2 Financial outlook
- 12.4.3 Product summary
- 12.4.4 Recent developments
- 12.5. Nuance Communications Inc.
- 12.5.1 Company details
- 12.5.2 Financial outlook
- 12.5.3 Product summary
- 12.5.4 Recent developments
- 12.6. Creative Virtual
- 12.6.1 Company details
- 12.6.2 Financial outlook
- 12.6.3 Product summary
- 12.6.4 Recent developments
- 12.7. Artificial Solutions
- 12.7.1 Company details
- 12.7.2 Financial outlook
- 12.7.3 Product summary
- 12.7.4 Recent developments
- 12.8. Inbenta
- 12.8.1 Company details
- 12.8.2 Financial outlook
- 12.8.3 Product summary
- 12.8.4 Recent developments
- 12.9. Aivo
- 12.9.1 Company details
- 12.9.2 Financial outlook
- 12.9.3 Product summary
- 12.9.4 Recent developments
- 12.10. LiveChat
- 12.10.1 Company details
- 12.10.2 Financial outlook
- 12.10.3 Product summary
- 12.10.4 Recent developments
- 12.11. Gupshup
- 12.11.1 Company details
- 12.11.2 Financial outlook
- 12.11.3 Product summary
- 12.11.4 Recent developments
- 12.12. SmartBots
- 12.12.1 Company details
- 12.12.2 Financial outlook
- 12.12.3 Product summary
- 12.12.4 Recent developments
- 12.13. Yellow Messenger
- 12.13.1 Company details
- 12.13.2 Financial outlook
- 12.13.3 Product summary
- 12.13.4 Recent developments
- 12.14. Kevit
- 12.14.1 Company details
- 12.14.2 Financial outlook
- 12.14.3 Product summary
- 12.14.4 Recent developments
- 12.15. eGain Corporation
- 12.15.1 Company details
- 12.15.2 Financial outlook
- 12.15.3 Product summary
- 12.15.4 Recent developments
- 13. List of Abbreviations
- 14. Reference Links
- 15. Conclusion
- 16. Research Scope
Research Assistance
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