Technology Trends Shaping The Hospitality Industry
In today’s rapidly evolving hospitality landscape, staying ahead of the curve is not just a competitive advantage – it’s a necessity. This report is a comprehensive guide that delves deep into the innovative power of technology within the hospitality industry.
The report goes beyond theoretical discussions by delving into tangible examples of successful implementations within the hospitality industry. Using comprehensive case studies, it provides a holistic view of how various implementations have benefited prominent players in the field. This approach not only enhances understanding but also empowers readers with actionable insights and concrete examples to implement strategies effectively.
Featured impact points from the case studies included in this report:
• A North American hotel chain has up to 30% of guests opting for mobile check-in process – that is approximately 700 mobile check-ins per day
• Implementing self-service kiosks has resulted in 60% faster check-ins for this global brand, resulting in the adoption of this model across many of its international locations
• European Hotel chain has impressive adoption rates: Up to 80% of guests are using their Web App based mobile keys on an on-going basis
• European Hotel’s interactive Welcome Wall not only provides guests with a unique and immersive digital experience, but also serves as a functional tool for upselling hotel amenities, third-party tours and a lot more
• North American chain leverages visually rich promotions on the mobile interface to monetize a range of upselling opportunities – from room upgrade offers, to early check-ins and late check-outs, to discounts on hotel amenities during lean periods – all built into the customer journey
• The findings from a guest survey comprising 40,000+ respondents indicate that 66.8% express a preference for rooms equipped with “Alexa”
As technology continues to redefine the hospitality landscape, it’s imperative to explore how these advancements are reshaping the industry. This report provides insights into how these transformative trends are revolutionizing the way hotels engage with guests and optimize their operations.
Explore Cutting-Edge Innovations: From smart lobbies that craft unforgettable first impressions to interactive welcome walls that blend art and technology seamlessly, this report uncovers the latest advancements revolutionizing the guest experience.
Elevate Guest Satisfaction: Learn how technology serves as a powerful enabler, empowering guests to control their environment effortlessly while enhancing overall satisfaction. Discover the art of personalization without imposition, ensuring that each guest feels valued and catered to at every touchpoint.
Maximize Efficiency & Sustainability: Dive into the realm of cost reduction through energy-efficient practices and operational streamlining. Discover how sustainable technologies not only benefit the bottom line but also align with eco-friendly initiatives, appealing to environmentally conscious travellers.
Monetize Technology: Uncover the untapped potential of technology as a monetization tool, from upselling opportunities presented by smart features to interactive walls that drive revenue through premium experiences. Explore innovative ways to eliminate queues and reallocate manpower, maximizing efficiency while boosting revenue.
Chart Your Roadmap to Digitalization: Navigate the roadmap to digitalization with insights into the three main stages: piecemeal digitalization, integrated digitalization and full digitalization. Gain a strategic understanding of how to implement technology effectively, considering factors such as customer experience, financial situations and clientele preferences.
Stay Ahead of the Curve: As the hospitality industry continues to evolve, staying ahead of the curve is essential. This report equips you with the knowledge and insights needed to unlock the future of hospitality, ensuring that your establishment remains at the forefront of innovation and guest satisfaction.
The report is an essential read for:
• C-Level Executives to build their roadmap for customer-facing digital transformation
• Managers overseeing New Developments & Renovations
• Managers in charge of Tech Upgrades & Implementations
• Owners & General Managers of properties undergoing Renovations or Room Upgrades
- Executive Summary
- Section 1: IOT For Hotels & Resorts (Carry Your Home Experience While You Travel)
- 1. IOT As A Bridge
- 2. Transitioning from Smart Home to Smart Hotel
- 3. Providing Voice Control Is The Obvious Extension
- 4. Devices That Can Be Integrated
- 4.1 Wireless Speakers
- 4.2 Voice Assistants
- 4.3 Content Casting Devices
- 4.4 Lighting
- 4.5 HVAC
- 4.6 Door locks
- 4.7 Drapes & Blinds
- 4.8 In-Room Tablets
- 5. The Smart Ecosystem Already Exists
- 5.1 Alexa Smart Properties For Hospitality
- 5.2 Google For Hospitality
- 6. Case Studies Section
- 6.1 Case Study: Wynn Las Vegas – Alexa In Every Room
- 6.2 Case Study: Hyatt Hotels – A Personalized Experience For Each Stay
- 6.3 Case Study: Viceroy Hotels & Resorts – Partnership With Volara To Deploy Google For Hospitality
- Section 2: Smart Lobby (The First Impression)
- 1. The Transformational Power Of Integrated Audio-Visual (AV) Experience When Customers Walk In
- 2. AV Technology Can Help Drive Engagement With Customers
- 3. Key Areas Where Technology Needs To Be Implemented
- 3.1 Queue Management Systems
- 3.2 Smart Check-In (& Check-Out)
- 3.3 Automated Concierge
- 3.4 Easy Access To Information
- 3.5 Smart Access To Amenities
- 3.6 Personalization of Experience
- 3.7 Tech Lounges & Tech-Enabled Meeting Spaces
- 3.8 Contactless Payments
- 3.9 Virtual Reality (VR) Experiences
- 3.10 Social Listening Tools
- 4. Modes Of Implementation
- 4.1 Mobile-Based
- 4.2 Self-Service Kiosks
- 4.3 Digital Signage
- 4.4 Interactive Wall
- 4.5 Virtual/Chatbot Assistants
- 4.6 IOT Integration
- 4.7 Beacon Technology
- 4.8 Biometric Authentication
- 4.9 Augmented Reality (AR) Wayfinding
- 4.10 Virtual Tours
- 4.11 Social Media Integration
- 4.12 Metaverse for Touch-Less Check-Ins
- 4.13 Robot Concierge
- 5. Case Studies Section
- 5.1 Case Study: Aria Las Vegas – Mobile Check-In
- 5.2 Case Study: The Lodge At Breckenridge – Mobile Key To Skip The Front-Desk Altogether
- 5.3 Case Study: Yotel New York – Self-Service Kiosks For Check-In
- 5.4 Case Study: The Cosmopolitan Las Vegas – Digital Art Installation
- 5.5 Case Study: Renaissance New York Midtown Hotel – Integrated AV Experiences
- 5.6 Case Study: Sofitel Paris Baltimore – Interactive Welcome Wall
- 5.7 Case Study: The Westin Buffalo – Robot Butler
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