Healthcare CRM Market: Global Market Size, Forecast, Insights, and Competitive Landscape
The global healthcare CRM market is expected to grow at a CAGR of around 12.1% during 2025-2034. This report on global healthcare CRM market report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and competitive landscape. The report presents a clear picture of the global healthcare CRM market by segmenting the market based on product, application, technology, end use and region. Also, detailed profiles of companies operating in the healthcare CRM market are provided in this report. We believe that this report will aid the professionals and industry stakeholders in making informed decision.
Market Drivers
• Technological Advancements
• Increase in Demand of Virtual Care and Home Care
Market Challenges
• Low Penetration Rate
• High Cost and Complexity of CRM Implementation
Historical & Forecast Period
Base Year: 2024
Historical Period: 2020-2024
Forecast Period: 2025-2034
Market by Product
• Individual
• Referral
• Individual and Referral
Market by Application
• Community Outreach
• Case Coordination
• Case Management
• Relationship Management
Market by Technology
• Cloud-based
• Mobile
• Social
• Collaborative
• Predictive
Market by End Use
• Payers
• Providers
• Life Science Companies
Market by Region
• Europe
Germany
United Kingdom
France
Italy
Spain
Russia
Netherlands
Rest of Europe
• North America
United States
Canada
• Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Rest of Asia Pacific
• Latin America
Mexico
Brazil
Argentina
Rest of Latin America
• Middle East & Africa
Saudi Arabia
Turkey
Iran
Rest of Middle East & Africa
- 1. Preface
- 1.1 Objective
- 1.2 Target Audience & Key Offerings
- 1.3 Report’s Scope
- 1.4 Research Methodology
- 1.4.1 Phase I
- 1.4.2 Phase II
- 1.4.3 Phase III
- 1.5 Assumptions
- 2. Key Insights
- 3. Global Healthcare CRM Market
- 3.1. Introduction
- 3.2. Market Drivers
- 3.3. Market Challenges
- 4. Global Healthcare CRM Market Analysis
- 4.1. Market Portraiture
- 4.2. Market Size
- 4.3. Market Forecast
- 4.4. Impact of COVID-19
- 5. Global Healthcare CRM Market by Product
- 5.1. Introduction
- 5.2. Individual
- 5.3. Referral
- 5.4. Individual and Referral
- 6. Global Healthcare CRM Market by Application
- 6.1. Introduction
- 6.2. Community Outreach
- 6.3. Case Coordination
- 6.4. Case Management
- 6.5. Relationship Management
- 7. Global Healthcare CRM Market by Technology
- 7.1. Introduction
- 7.2. Cloud-based
- 7.3. Mobile
- 7.4. Social
- 7.5. Collaborative
- 7.6. Predictive
- 8. Global Healthcare CRM Market by End Use
- 8.1. Introduction
- 8.2. Payers
- 8.3. Providers
- 8.4. Life Science Companies
- 9. Global Healthcare CRM Market by Region
- 9.1 Introduction
- 9.2 Europe
- 9.2.1 Germany
- 9.2.2 United Kingdom
- 9.2.3 France
- 9.2.4 Italy
- 9.2.5 Spain
- 9.2.6 Russia
- 9.2.7 Netherlands
- 9.2.8 Rest of the Europe
- 9.3 North America
- 9.3.1 United States
- 9.3.2 Canada
- 9.4 Asia Pacific
- 9.4.1 China
- 9.4.2 Japan
- 9.4.3 India
- 9.4.4 South Korea
- 9.4.5 Australia
- 9.4.6 Indonesia
- 9.4.7 Rest of the Asia Pacific
- 9.5 Latin America
- 9.5.1 Mexico
- 9.5.2 Brazil
- 9.5.3 Argentina
- 9.5.4 Rest of Latin America
- 9.6 Middle East & Africa
- 9.6.1 Saudi Arabia
- 9.6.2 Turkey
- 9.6.3 Iran
- 9.6.4 Rest of Middle East & Africa
- 10. SWOT Analysis
- 11. Porter’s Five Forces
- 12. Market Value Chain Analysis
- 13. Competitive Landscape
- 13.1. Competitive Scenario
- 13.2. Company Profiles
- 13.2.1. Accenture Plc
- 13.2.2. AllScripts Healthcare Solutions Inc
- 13.2.3. Amdocs
- 13.2.4. Aspect Software Inc
- 13.2.5. International Business Machines Corporation
- 13.2.6. Microsoft Corporation
- 13.2.7. Oracle Corporation
- 13.2.8. Salesforce.com inc
- 13.2.9. SAP SE
- 13.2.10. Siemens Healthineers AG (Siemens AG).
- List of Figures
- Figure 1: Global Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 2: Global Healthcare CRM Market by Product, 2024
- Figure 3: Global Healthcare CRM Market by Application, 2024
- Figure 4: Global Healthcare CRM Market by Technology, 2024
- Figure 5: Global Healthcare CRM Market by End Use, 2024
- Figure 6: Global Healthcare CRM Market by Region, 2024
- Figure 7: Global Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 8: Global Healthcare CRM Market by Product (in %), 2024 & 2034
- Figure 9: Global Individual Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 10: Global Individual Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 11: Global Referral Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 12: Global Referral Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 13: Global Individual and Referral Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 14: Global Individual and Referral Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 15: Global Healthcare CRM Market by Application (in %), 2024 & 2034
- Figure 16: Global Community Outreach Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 17: Global Community Outreach Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 18: Global Case Coordination Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 19: Global Case Coordination Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 20: Global Case Management Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 21: Global Case Management Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 22: Global Relationship Management Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 23: Global Relationship Management Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 24: Global Healthcare CRM Market by Technology (in %), 2024 & 2034
- Figure 25: Global Cloud-based Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 26: Global Cloud-based Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 27: Global Mobile Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 28: Global Mobile Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 29: Global Social Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 30: Global Social Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 31: Global Collaborative Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 32: Global Collaborative Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 33: Global Predictive Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 34: Global Predictive Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 35: Global Healthcare CRM Market by End Use (in %), 2024 & 2034
- Figure 36: Global Payers Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 37: Global Payers Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 38: Global Providers Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 39: Global Providers Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 40: Global Life Science Companies Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 41: Global Life Science Companies Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 42: Global Healthcare CRM Market by Region (in %), 2024 & 2034
- Figure 43: Europe Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 44: Europe Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 45: Europe Healthcare CRM Market by Country (in %), 2024 & 2034
- Figure 46: Germany Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 47: United Kingdom Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 48: France Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 49: Italy Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 50: Spain Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 51: Russia Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 52: Netherlands Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 53: North America Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 54: North America Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 55: North America Healthcare CRM Market by Country (in %), 2024 & 2034
- Figure 56: United States Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 57: Canada Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 58: Asia Pacific Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 59: Asia Pacific Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 60: Asia Pacific Healthcare CRM Market by Country (in %), 2024 & 2034
- Figure 61: China Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 62: Japan Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 63: India Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 64: South Korea Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 65: Australia Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 66: Indonesia Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 67: Latin America Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 68: Latin America Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 69: Latin America Healthcare CRM Market by Country (in %), 2024 & 2034
- Figure 70: Mexico Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 71: Brazil Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 72: Argentina Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 73: Middle East & Africa Healthcare CRM Market (in US$ Million), 2020-2024
- Figure 74: Middle East & Africa Healthcare CRM Market (in US$ Million), 2025-2034
- Figure 75: Middle East & Africa Healthcare CRM Market by Country (in %), 2024 & 2034
- Figure 76: Saudi Arabia Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 77: Turkey Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 78: Iran Healthcare CRM Market (in US$ Million), 2020-2034
- Figure 79: Market Value Chain
- List of Tables
- Table 1: Global Healthcare CRM Market Portraiture
- Table 2: Global Healthcare CRM Market by Product (in US$ Million), 2024 & 2034
- Table 3: Global Healthcare CRM Market by Application (in US$ Million), 2024 & 2034
- Table 4: Global Healthcare CRM Market by Technology (in US$ Million), 2024 & 2034
- Table 5: Global Healthcare CRM Market by End Use (in US$ Million), 2024 & 2034
- Table 6: Global Healthcare CRM Market by Region (in US$ Million), 2024 & 2034
- Table 7: Europe Healthcare CRM Market by Country (in US$ Million), 2024 & 2034
- Table 8: North America Healthcare CRM Market by Country (in US$ Million), 2024 & 2034
- Table 9: Asia Pacific Healthcare CRM Market by Country (in US$ Million), 2024 & 2034
- Table 10: Latin America Healthcare CRM Market by Country (in US$ Million), 2024 & 2034
- Table 11: Middle East & Africa Healthcare CRM Market by Country (in US$ Million), 2024 & 2034
- Table 12: List of Key Players
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