BPO Services Market: Global Market Size, Forecast, Insights, and Competitive Landscape
The global BPO services market is expected to grow at a CAGR of around 7.4% during 2025-2034. This report on global BPO services market report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and competitive landscape. The report presents a clear picture of the global BPO services market by segmenting the market based on service type, deployment, organization size, end-use industry and region. Also, detailed profiles of companies operating in the BPO services market are provided in this report. We believe that this report will aid the professionals and industry stakeholders in making informed decision.
Market Drivers
• Technological Advancement
• Increasing Number of Government Initiatives
Market Challenges
• Data Privacy and Integrity
Historical & Forecast Period
Base Year: 2024
Historical Period: 2020-2024
Forecast Period: 2025-2034
Market by Service Type
• Finance & Accounting
• Human Resource
• KPO
• Procurement & Supply Chain
• Customer Services
• Others
Market by Deployment
• Cloud
• On-Premises
Market by Organization Size
• Small and Medium Enterprise
• Large Enterprise
Market by End-Use Industry
• BFSI
• Healthcare
• Manufacturing
• IT & Telecommunication
• Retail
Others
Market by Region
• Europe
Germany
United Kingdom
France
Italy
Spain
Russia
Netherlands
Rest of Europe
• North America
United States
Canada
• Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Rest of Asia Pacific
• Latin America
Mexico
Brazil
Argentina
Rest of Latin America
• Middle East & Africa
Saudi Arabia
Turkey
Iran
United Arab Emirates
Rest of Middle East & Africa
- 1. Preface
- 1.1 Objective
- 1.2 Target Audience & Key Offerings
- 1.3 Report’s Scope
- 1.4 Research Methodology
- 1.4.1 Phase I
- 1.4.2 Phase II
- 1.4.3 Phase III
- 1.5 Assumptions
- 2. Key Insights
- 3. Global BPO Services Market
- 3.1. Introduction
- 3.2. Market Drivers
- 3.3. Market Challenges
- 4. Global BPO Services Market Analysis
- 4.1. Market Portraiture
- 4.2. Market Size
- 4.3. Market Forecast
- 4.4. Impact of COVID-19
- 5. Global BPO Services Market by Service Type
- 5.1. Introduction
- 5.2. Finance & Accounting
- 5.3. Human Resource
- 5.4. KPO
- 5.5. Procurement & Supply Chain
- 5.6. Customer Services
- 5.7. Others
- 6. Global BPO Services Market by Deployment
- 6.1 Introduction
- 6.2 Cloud
- 6.3 On-Premises
- 7. Global BPO Services Market by Organization Size
- 7.1 Introduction
- 7.2 Small and Medium Enterprise
- 7.3 Large Enterprise
- 8. Global BPO Services Market by End-Use Industry
- 8.1 Introduction
- 8.2 BFSI
- 8.3 Healthcare
- 8.4 Manufacturing
- 8.5 IT & Telecommunication
- 8.6 Retail
- 8.7 Others
- 9. Global BPO Services Market by Region
- 9.1 Introduction
- 9.2 Europe
- 9.2.1 Germany
- 9.2.2 United Kingdom
- 9.2.3 France
- 9.2.4 Italy
- 9.2.5 Spain
- 9.2.6 Russia
- 9.2.7 Netherlands
- 9.2.8 Rest of the Europe
- 9.3 North America
- 9.3.1 United States
- 9.3.2 Canada
- 9.4 Asia Pacific
- 9.4.1 China
- 9.4.2 Japan
- 9.4.3 India
- 9.4.4 South Korea
- 9.4.5 Australia
- 9.4.6 Indonesia
- 9.4.7 Rest of the Asia Pacific
- 9.5 Latin America
- 9.5.1 Mexico
- 9.5.2 Brazil
- 9.5.3 Argentina
- 9.5.4 Rest of Latin America
- 9.6 Middle East & Africa
- 9.6.1 Saudi Arabia
- 9.6.2 Turkey
- 9.6.3 Iran
- 9.6.4 United Arab Emirates
- 9.6.5 Rest of Middle East & Africa
- 10. SWOT Analysis
- 11. Porter’s Five Forces
- 12. Market Value Chain Analysis
- 13. Competitive Landscape
- 13.1. Competitive Scenario
- 13.2. Company Profiles
- 13.2.1. Accenture
- 13.2.2. Amdocs
- 13.2.3. Infosys Limited (Infosys BPM)
- 13.2.4. HCL Technologies Limited
- 13.2.5. CBRE Group Inc.
- 13.2.6. NCR Corporation
- 13.2.7. Wipro Limited
- 13.2.8. Capgemini
- 13.2.9. TTEC Holdings, Inc.
- 13.2.10. Sodexo
- List of Figures
- Figure 1: Global BPO Services Market (in US$ Million), 2020-2024
- Figure 2: Global BPO Services Market by Service Type, 2024
- Figure 3: Global BPO Services Market by Deployment, 2024
- Figure 4: Global BPO Services Market by Organization Size, 2024
- Figure 5: Global BPO Services Market by End-Use Industry, 2024
- Figure 6: Global BPO Services Market by Region, 2024
- Figure 7: Global BPO Services Market (in US$ Million), 2025-2034
- Figure 8: Global BPO Services Market by Service Type (in %), 2024 & 2034
- Figure 9: Global Finance & Accounting BPO Services Market (in US$ Million), 2020-2024
- Figure 10: Global Finance & Accounting BPO Services Market (in US$ Million), 2025-2034
- Figure 11: Global Human Resource BPO Services Market (in US$ Million), 2020-2024
- Figure 12: Global Human Resource BPO Services Market (in US$ Million), 2025-2034
- Figure 13: Global KPO BPO Services Market (in US$ Million), 2020-2024
- Figure 14: Global KPO BPO Services Market (in US$ Million), 2025-2034
- Figure 15: Global Procurement & Supply Chain BPO Services Market (in US$ Million), 2020-2024
- Figure 16: Global Procurement & Supply Chain BPO Services Market (in US$ Million), 2025-2034
- Figure 17: Global Customer Services BPO Services Market (in US$ Million), 2020-2024
- Figure 18: Global Customer Services BPO Services Market (in US$ Million), 2025-2034
- Figure 19: Global Other Service Types BPO Services Market (in US$ Million), 2020-2024
- Figure 20: Global Other Service Types BPO Services Market (in US$ Million), 2025-2034
- Figure 21: Global BPO Services Market by Deployment (in %), 2024 & 2034
- Figure 22: Global Cloud BPO Services Market (in US$ Million), 2020-2024
- Figure 23: Global Cloud BPO Services Market (in US$ Million), 2025-2034
- Figure 24: Global On-Premises BPO Services Market (in US$ Million), 2020-2024
- Figure 25: Global On-Premises BPO Services Market (in US$ Million), 2025-2034
- Figure 26: Global BPO Services Market by Organization Size (in %), 2024 & 2034
- Figure 27: Global Small and Medium Enterprise BPO Services Market (in US$ Million), 2020-2024
- Figure 28: Global Small and Medium Enterprise BPO Services Market (in US$ Million), 2025-2034
- Figure 29: Global Large Enterprise BPO Services Market (in US$ Million), 2020-2024
- Figure 30: Global Large Enterprise BPO Services Market (in US$ Million), 2025-2034
- Figure 31: Global BPO Services Market by End-Use Industry (in %), 2024 & 2034
- Figure 32: Global BFSI BPO Services Market (in US$ Million), 2020-2024
- Figure 33: Global BFSI BPO Services Market (in US$ Million), 2025-2034
- Figure 34: Global Healthcare BPO Services Market (in US$ Million), 2020-2024
- Figure 35: Global Healthcare BPO Services Market (in US$ Million), 2025-2034
- Figure 36: Global Manufacturing BPO Services Market (in US$ Million), 2020-2024
- Figure 37: Global Manufacturing BPO Services Market (in US$ Million), 2025-2034
- Figure 38: Global IT & Telecommunication BPO Services Market (in US$ Million), 2020-2024
- Figure 39: Global IT & Telecommunication BPO Services Market (in US$ Million), 2025-2034
- Figure 40: Global Retail BPO Services Market (in US$ Million), 2020-2024
- Figure 41: Global Retail BPO Services Market (in US$ Million), 2025-2034
- Figure 42: Global Other End-Use Industries BPO Services Market (in US$ Million), 2020-2024
- Figure 43: Global Other End-Use Industries BPO Services Market (in US$ Million), 2025-2034
- Figure 44: Global BPO Services Market by Region (in %), 2024 & 2034
- Figure 45: Europe BPO Services Market (in US$ Million), 2020-2024
- Figure 46: Europe BPO Services Market (in US$ Million), 2025-2034
- Figure 47: Europe BPO Services Market by Country (in %), 2024 & 2034
- Figure 48: Germany BPO Services Market (in US$ Million), 2020-2034
- Figure 49: United Kingdom BPO Services Market (in US$ Million), 2020-2034
- Figure 50: France BPO Services Market (in US$ Million), 2020-2034
- Figure 51: Italy BPO Services Market (in US$ Million), 2020-2034
- Figure 52: Spain BPO Services Market (in US$ Million), 2020-2034
- Figure 53: Russia BPO Services Market (in US$ Million), 2020-2034
- Figure 54: Netherlands BPO Services Market (in US$ Million), 2020-2034
- Figure 55: North America BPO Services Market (in US$ Million), 2020-2024
- Figure 56: North America BPO Services Market (in US$ Million), 2025-2034
- Figure 57: North America BPO Services Market by Country (in %), 2024 & 2034
- Figure 58: United States BPO Services Market (in US$ Million), 2020-2034
- Figure 59: Canada BPO Services Market (in US$ Million), 2020-2034
- Figure 60: Asia Pacific BPO Services Market (in US$ Million), 2020-2024
- Figure 61: Asia Pacific BPO Services Market (in US$ Million), 2025-2034
- Figure 62: Asia Pacific BPO Services Market by Country (in %), 2024 & 2034
- Figure 63: China BPO Services Market (in US$ Million), 2020-2034
- Figure 64: Japan BPO Services Market (in US$ Million), 2020-2034
- Figure 65: India BPO Services Market (in US$ Million), 2020-2034
- Figure 66: South Korea BPO Services Market (in US$ Million), 2020-2034
- Figure 67: Australia BPO Services Market (in US$ Million), 2020-2034
- Figure 68: Indonesia BPO Services Market (in US$ Million), 2020-2034
- Figure 69: Latin America BPO Services Market (in US$ Million), 2020-2024
- Figure 70: Latin America BPO Services Market (in US$ Million), 2025-2034
- Figure 71: Latin America BPO Services Market by Country (in %), 2024 & 2034
- Figure 72: Mexico BPO Services Market (in US$ Million), 2020-2034
- Figure 73: Brazil BPO Services Market (in US$ Million), 2020-2034
- Figure 74: Argentina BPO Services Market (in US$ Million), 2020-2034
- Figure 75: Middle East & Africa BPO Services Market (in US$ Million), 2020-2024
- Figure 76: Middle East & Africa BPO Services Market (in US$ Million), 2025-2034
- Figure 77: Middle East & Africa BPO Services Market by Country (in %), 2024 & 2034
- Figure 78: Saudi Arabia BPO Services Market (in US$ Million), 2020-2034
- Figure 79: Turkey BPO Services Market (in US$ Million), 2020-2034
- Figure 80: Iran BPO Services Market (in US$ Million), 2020-2034
- Figure 81: UAE BPO Services Market (in US$ Million), 2020-2034
- Figure 82: Market Value Chain
- List of Tables
- Table 1: Global BPO Services Market Portraiture
- Table 2: Global BPO Services Market by Service Type (in US$ Million), 2024 & 2034
- Table 3: Global BPO Services Market by Deployment (in US$ Million), 2024 & 2034
- Table 4: Global BPO Services Market by Organization Size (in US$ Million), 2024 & 2034
- Table 5: Global BPO Services Market by End-Use Industry (in US$ Million), 2024 & 2034
- Table 6: Global BPO Services Market by Region (in US$ Million), 2024 & 2034
- Table 7: Europe BPO Services Market by Country (in US$ Million), 2024 & 2034
- Table 8: North America BPO Services Market by Country (in US$ Million), 2024 & 2034
- Table 9: Asia Pacific BPO Services Market by Country (in US$ Million), 2024 & 2034
- Table 10: Latin America BPO Services Market by Country (in US$ Million), 2024 & 2034
- Table 11: Middle East & Africa BPO Services Market by Country (in US$ Million), 2024 & 2034
- Table 12: List of Key Players
Research Assistance
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