Survey of Academic Library Leadership, Development & Use of Chatboxes
We asked: How important is the use of chatbots or chatboxes to your library’s overall mission and strategy? We gave the following choices: not important, somewhat important, important and very important. A plurality of 25.93% chose “Somewhat important” followed by “Not important”, chosen by 18.52%. Only 14.81% chose “Very important.”
In general, larger colleges, higher tuition colleges, and community colleges were more likely than others to consider the use of chatboxes important or very important to their
mission. Nearly 64% of community college respondents thought chatboxes were important or very important to their mission, more than twice as high as any other type of college.
Percentage of IT Budget Allocated to Chatbox Development
The dawn of artificial intelligence has opened up new possibilities for chatboxes. This study looks closely at how academic libraries deploy chatboxes, and how the availability of ChatGPT, Bard, AI-enabled Bing and other programs is influencing their chatbox plans and proclivities. The study gives detailed data on use of programs used for chatboxes, such as LibAnswers and LibPress.
- Table 1.1 How many chatbots or chatboxes does your library or library system currently have in use?
- Table 1.2 How many chatbots or chatboxes does your library or library system currently have in use? Broken out by public or private college
- Table 1.3 How many chatbots or chatboxes does your library or library system currently have in use? Broken out by college type or Carnegie class .
- Table 1.4 How many chatbots or chatboxes does your library or library system currently have in use? Broken out by tuition, $
- Table 1.5 How many chatbots or chatboxes does your library or library system currently have in use? Broken out by enrollment
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