Unified Communications Market Share, Size, Trends, Industry Analysis Report, By Platform (Telephony, Unified Messaging, Conferencing, Others); By Deployment Model; By Organization Size; By End-Use; By Region; Segment Forecast, 2023 - 2032

Unified Communications Market Share, Size, Trends, Industry Analysis Report, By Platform (Telephony, Unified Messaging, Conferencing, Others); By Deployment Model; By Organization Size; By End-Use; By Region; Segment Forecast, 2023 - 2032



The global unified communications market size is expected to reach USD 186.28 billion by 2032, according to a new study by Polaris Market Research. The report “Unified Communications Market Share, Size, Trends, Industry Analysis Report, By Platform (Telephony, Unified Messaging, Conferencing, Others); By Deployment Model; By Organization Size; By End-Use; By Region; Segment Forecast, 2023 - 2032” gives a detailed insight into current market dynamics and provides analysis on future market growth.

Organizations are adopting Unified Communications (UC) solutions to increase revenue, reduce operating expenses, and maintain customer relationships. UC combines various communication tools into a single platform, improving decision-making and promoting cross-functional communication. The global market is expected to grow significantly due to rising trends of Bring Your Device (BYOD), mobile workforce, and hybrid workplace models. Smart appliances replace traditional work culture, and mobile devices supporting UC enable remote work and high productivity.

The rapid adoption of remote work has highlighted the significance of having a digital workplace toolkit. This toolkit should include tools for collaboration, communication, and operational needs. These technologies should be incorporated into a digital workplace strategy to ensure that they support the organization's business goals. It is widely acknowledged that a platform that integrates employee technologies and customer experience on the cloud offers considerable benefits. Such a platform provides a robust basis for promoting collaborative workflows and allows employees to use their communication tools regardless of location.

The unified communication market is experiencing several trends, including a shift towards cloud-based UCaaS solutions due to their flexibility, scalability, and cost savings, which is expected to continue as remote work becomes more prevalent. There is also a growing demand for integration with collaboration tools to streamline workflows and improve productivity. The rise of mobile devices has led to a trend toward mobile-first unified communication solutions. AI-powered UC with features such as chatbots and voice assistants is also emerging. Security and compliance are becoming increasingly important due to the sensitive data shared through unified communication solutions.

Unified Communications Market Report Highlights

Unified messaging segment dominated the market in 2022 and likely to continue its dominance over the projected period. Due to increased need in enterprises to have quick and efficient communication mostly in critical situation.

Cloud based segment anticipated to hold highest CAGR during the forecast period due to majority of cloud-based solutions are adopted by organizations of all sizes.

Large enterprise segment held the highest market share in 2022. Large enterprise is using UC solution for business process integration, centralized provisioning, and service management.

IT and Telecom segment hold the largest share of the market. Due to high demand for UC solutions in IT and Telecom companies used for communication and collaboration processes, enhance efficiency, and improve customer services.

Europe held the largest share of the market in 2022 and will continue its dominance during the forecast period, owing to increased used of BYOD services and need for operational efficiency.

The global key market players include Verizon Communications Inc., Mitel Network Corporation, Cisco Systems Inc., Alcatel-Lucent Enterprise, NEC Corporation, Poly (Platonics Inc.), IBM Corporation, Unify (Atos SE), Microsoft Corporation, Avaya Inc., and Tata Communications.

Polaris Market Research has segmented the Unified Communications market report based on platform, deployment model, organization size, end-use, and region:

Unified Communications, Platform Outlook (Revenue - USD Billion, 2019 - 2032)

Telephony

Unified Messaging

Conferencing

Others

Unified Communications, Deployment Model Outlook (Revenue - USD Billion, 2019 - 2032)

On-Premise

Cloud-Based

Unified Communications, Organization Size Outlook (Revenue - USD Billion, 2019 - 2032)

Small and Medium Enterprise

Large Enterprise

Unified Communications, End-Use Outlook (Revenue - USD Billion, 2019 - 2032)

BFSI

IT & Telecom

Healthcare

Retail

Education

Travel and Hospitality

Others

Unified Communications, Regional Outlook (Revenue - USD Billion, 2019 - 2032)

North America

U.S.

Canada

Europe

Germany

UK

France

Italy

Spain

Russia

Netherlands

Asia Pacific

China

India

Japan

South Korea

Indonesia

Malaysia

Latin America

Argentina

Brazil

Mexico

Middle East & Africa

UAE

Saudi Arabia

Israel

South Africa


1. Introduction
1.1. Report Description
1.1.1. Objectives of the Study
1.1.2. Market Scope
1.1.3. Assumptions
1.2. Stakeholders
2. Executive Summary
2.1. Market Highlights
3. Research Methodology
3.1. Overview
3.1.1. Data Mining
3.2. Data Sources
3.2.1. Primary Sources
3.2.2. Secondary Sources
4. Global Unified Communications Market Insights
4.1. Unified Communications – Industry Snapshot
4.2. Unified Communications Market Dynamics
4.2.1. Drivers and Opportunities
4.2.1.1. Increasing adoption of BYOD is expected to spur the market of unified communications
4.2.1.2. Rising penetration of mobile devices is propelling the market growth
4.2.2. Restraints and Challenges
4.2.2.1. Initial capital outlay
4.3. Porter’s Five Forces Analysis
4.3.1. Bargaining Power of Suppliers (Moderate)
4.3.2. Threats of New Entrants: (Low)
4.3.3. Bargaining Power of Buyers (Moderate)
4.3.4. Threat of Substitute (Moderate)
4.3.5. Rivalry among existing firms (High)
4.4. PESTLE Analysis
4.5. Unified Communications Industry Trends
4.6. Value Chain Analysis
4.7. COVID-19 Impact Analysis
5. Global Unified Communications Market, by Platform
5.1. Key Findings
5.2. Introduction
5.2.1. Global Unified Communications Market, by Platform, 2019-2032 (USD Billion)
5.3. Telephony
5.3.1. Global Unified Communications Market, by Telephony, by Region, 2019-2032 (USD Billion)
5.4. Unified Messaging
5.4.1. Global Unified Communications Market, by Unified Messaging, by Region, 2019-2032 (USD Billion)
5.5. Conferencing
5.5.1. Global Unified Communications Market, by Conferencing, by Region, 2019-2032 (USD Billion)
5.6. Others
5.6.1. Global Unified Communications Market, by Others, by Region, 2019-2032 (USD Billion)
6. Global Unified Communications Market, by Deployment Model
6.1. Key Findings
6.2. Introduction
6.2.1. Global Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
6.3. On-Premise
6.3.1. Global Unified Communications Market, by On-Premise, by Region, 2019-2032 (USD Billion)
6.4. Cloud-Based
6.4.1. Global Unified Communications Market, by Cloud-Based, by Region, 2019-2032 (USD Billion)
7. Global Unified Communications Market, by End-use
7.1. Key Findings
7.2. Introduction
7.2.1. Global Unified Communications Market, by End-use, 2019-2032 (USD Billion)
7.3. BFSI
7.3.1. Global Unified Communications Market, by BFSI, by Region, 2019-2032 (USD Billion)
7.4. IT & Telecom
7.4.1. Global Unified Communications Market, by IT & Telecom, by Region, 2019-2032 (USD Billion)
7.5. Healthcare
7.5.1. Global Unified Communications Market, by Healthcare, by Region, 2019-2032 (USD Billion)
7.6. Education
7.6.1. Global Unified Communications Market, by Education, by Region, 2019-2032 (USD Billion)
7.7. Retail
7.7.1. Global Unified Communications Market, by Retail, by Region, 2019-2032 (USD Billion)
7.8. Travel and Hospitality
7.8.1. Global Unified Communications Market, by Travel and Hospitality, by Region, 2019-2032 (USD Billion)
7.9. Others
7.9.1. Global Unified Communications Market, by Others, by Region, 2019-2032 (USD Billion)
8. Global Unified Communications Market, by Organization size
8.1. Key Findings
8.2. Introduction
8.2.1. Global Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
8.3. Small and Medium Enterprise
8.3.1. Global Unified Communications Market, by Small and Medium Enterprise, by Region, 2019-2032 (USD Billion)
8.4. Large Enterprise
8.4.1. Global Unified Communications Market, by Large Enterprise, by Region, 2019-2032 (USD Billion)
9. Global Unified Communications Market, by Geography
9.1. Key findings
9.2. Introduction
9.2.1. Unified Communications Market Assessment, By Geography, 2019-2032 (USD Billion)
9.3. Unified Communications Market – North America
9.3.1. North America: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.3.2. North America: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.3.3. North America: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.3.4. North America: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.3.5. Unified Communications Market – U.S.
9.3.5.1. U.S.: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.3.5.2. U.S.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.3.5.3. U.S.: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.3.5.4. U.S.: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.3.6. Unified Communications Market – Canada
9.3.6.1. Canada: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.3.6.2. Canada: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.3.6.3. Canada: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.3.6.4. Canada: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.4. Unified Communications Market – Europe
9.4.1. Europe: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.4.2. Europe: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.4.3. Europe: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.4.4. Europe: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.4.5. Unified Communications Market – UK
9.4.5.1. UK: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.4.5.2. UK: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.4.5.3. UK: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.4.5.4. UK: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.4.6. Unified Communications Market – France
9.4.6.1. France: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.4.6.2. France: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.4.6.3. France: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.4.6.4. France: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.4.7. Unified Communications Market – Germany
9.4.7.1. Germany: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.4.7.2. Germany: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.4.7.3. Germany: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.4.7.4. Germany: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.4.8. Unified Communications Market – Italy
9.4.8.1. Italy: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.4.8.2. Italy: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.4.8.3. Italy: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.4.8.4. Italy: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.4.9. Unified Communications Market – Spain
9.4.9.1. Spain: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.4.9.2. Spain: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.4.9.3. Spain: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.4.9.4. Spain: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.4.10. Unified Communications Market – Netherlands
9.4.10.1. Netherlands: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.4.10.2. Netherlands: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.4.10.3. Netherlands: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.4.10.4. Netherlands: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.4.11. Unified Communications Market – Russia
9.4.11.1. Russia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.4.11.2. Russia.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.4.11.3. Russia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.4.11.4. Russia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.5. Unified Communications Market – Asia Pacific
9.5.1. Asia Pacific: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.5.2. Asia Pacific: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.5.3. Asia Pacific: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.5.4. Asia Pacific: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.5.5. Unified Communications Market – China
9.5.5.1. China: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.5.5.2. China.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.5.5.3. China: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.5.5.4. China: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.5.6. Unified Communications Market – India
9.5.6.1. India: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.5.6.2. India.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.5.6.3. India: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.5.6.4. India: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.5.7. Unified Communications Market – Japan
9.5.7.1. Japan: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.5.7.2. Japan.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.5.7.3. Japan: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.5.7.4. Japan: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.5.8. Unified Communications Market – Malaysia
9.5.8.1. Malaysia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.5.8.2. Malaysia.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.5.8.3. Malaysia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.5.8.4. Malaysia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.5.9. Unified Communications Market – Indonesia
9.5.9.1. Indonesia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.5.9.2. Indonesia.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.5.9.3. Indonesia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.5.9.4. Indonesia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.5.10. Unified Communications Market – South Korea
9.5.10.1. South Korea: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.5.10.2. South Korea.: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.5.10.3. South Korea: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.5.10.4. South Korea: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.6. Unified Communications Market – Middle East & Africa
9.6.1. Middle East & Africa: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.6.2. Middle East & Africa: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.6.3. Middle East & Africa: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.6.4. Middle East & Africa: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.6.5. Unified Communications Market – Saudi Arabia
9.6.5.1. Saudi Arabia: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.6.5.2. Saudi Arabia: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.6.5.3. Saudi Arabia: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.6.5.4. Saudi Arabia: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.6.6. Unified Communications Market – South Africa
9.6.6.1. South Africa: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.6.6.2. South Africa: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.6.6.3. South Africa: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.6.6.4. South Africa: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.6.7. Unified Communications Market – Israel
9.6.7.1. Israel: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.6.7.2. Israel: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.6.7.3. Israel: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.6.7.4. Israel: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.6.8. Unified Communications Market – UAE
9.6.8.1. UAE: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.6.8.2. UAE: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.6.8.3. UAE: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.6.8.4. UAE: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.7. Unified Communications Market – Latin America
9.7.1. Latin America: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.7.2. Latin America: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.7.3. Latin America: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.7.4. Latin America: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.7.5. Unified Communications Market – Mexico
9.7.5.1. Mexico: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.7.5.2. Mexico: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.7.5.3. Mexico: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.7.5.4. Mexico: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.7.6. Unified Communications Market – Brazil
9.7.6.1. Brazil: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.7.6.2. Brazil: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.7.6.3. Brazil: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.7.6.4. Brazil: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
9.7.7. Unified Communications Market – Argentina
9.7.7.1. Argentina: Unified Communications Market, by Platform, 2019-2032 (USD Billion)
9.7.7.2. Argentina: Unified Communications Market, by Organization size, 2019-2032 (USD Billion)
9.7.7.3. Argentina: Unified Communications Market, by Deployment Model, 2019-2032 (USD Billion)
9.7.7.4. Argentina: Unified Communications Market, by End-use, 2019-2032 (USD Billion)
10. Competitive Landscape
10.1. Expansion and Acquisition Analysis
10.1.1. Expansion
10.1.2. Acquisitions
10.2. Partnerships/Collaborations/Agreements/Exhibitions
11. Company Profiles
11.1. Verizon Communications Inc
11.1.1. Company Overview
11.1.2. Financial Performance
11.1.3. Product Benchmarking
11.1.4. Recent Development
11.2. Mitel Network Corporation
11.2.1. Company Overview
11.2.2. Financial Performance
11.2.3. Product Benchmarking
11.2.4. Recent Development
11.3. Cisco Systems Inc
11.3.1. Company Overview
11.3.2. Financial Performance
11.3.3. Product Benchmarking
11.3.4. Recent Development
11.4. Alcatel-Lucent Enterprise
11.4.1. Company Overview
11.4.2. Financial Performance
11.4.3. Product Benchmarking
11.4.4. Recent Development
11.5. NEC Corporation
11.5.1. Company Overview
11.5.2. Financial Performance
11.5.3. Product Benchmarking
11.5.4. Recent Development
11.6. Poly (Platonics Inc.)
11.6.1. Company Overview
11.6.2. Financial Performance
11.6.3. Product Benchmarking
11.6.4. Recent Development
11.7. IBM Corporation
11.7.1. Company Overview
11.7.2. Financial Performance
11.7.3. Product Benchmarking
11.7.4. Recent Development
11.8. Unify (Atos SE)
11.8.1. Company Overview
11.8.2. Financial Performance
11.8.3. Product Benchmarking
11.8.4. Recent Development
11.9. Microsoft Corporation
11.9.1. Company Overview
11.9.2. Financial Performance
11.9.3. Product Benchmarking
11.9.4. Recent Development
11.10. Avaya Inc
11.10.1. Company Overview
11.10.2. Financial Performance
11.10.3. Product Benchmarking
11.10.4. Recent Development
11.11. Tata Communications
11.11.1. Company Overview
11.11.2. Financial Performance
11.11.3. Product Benchmarking
11.11.4. Recent Development

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