The Walmart Grocery Shopper: Consumer Insights and Competitive Strategies
This report delves into consumer insights of Walmart shoppers, focusing on demographics, perceptions, motivations, and behaviors related to dietary and shopping choices. It also explores the current retail grocery market landscape, Walmart's sales trends, as well as competitive strategies.
The report covers Walmart's US sales trends and e-commerce performance from fiscal years 2019 to 2024, and provides estimates of Walmart's US grocery market share from 2021 to 2024. It analyzes the reasons behind and implications of shifts in consumer perceptions and behaviors, highlighting future market opportunities.
Included are numerous tables with numerical survey data on consumer demographics and psychographics, as well as various marketing photographs. The report offers an in-depth look at historical trends impacting the food and beverage market.
Executive Summary
Inflation Drives Consumers to Walmart: A Value-Oriented Advantage
Walmart's Competitive Strategies for Growth
Key Consumer Demographics
Scope
Recent Historical Trends
Highlights
Rising Prices: From Supply Chain Crunches to Inflation
Table Consumer Concerns about Rising Food Prices, 2021 – 2024 (percent of consumers)
Rising Prices Impact Consumer Behavior
Cutting Back on Household Expenses
Table Consumers Cutting Back on Household Expenses in the Last 12 Months, 2022 (percent of consumers)
Table Types of Household Expenses Cut Back on in the Last 12 Months, 2022 (percent of consumers)
Table Consumer Spending on "Extras", 2023 – 2024 (percent of consumers)
Private Labels Are More Desirable as Prices Rise
The Vast Majority of Consumers Have Noticed the Rising Cost of Food, and Many Are Changing Their Purchasing Decisions
Consumers Find Price More Important for Food Purchase Decisions in 2024
Snacking and Healthy Eating Habits
Snacking Trends Are Important to Retail Grocery Sales
Trends in 2022
Changes to Snacking Habits in 2023
Table Current Snacking Activity Compared to Pre-Pandemic Levels, 2023 (percent of consumers)
Online Grocery Shopping and Convenience Food Options
The COVID-19 Pandemic Was the Jumpstart the Online Grocery Market Needed
Use of Meal Kit Delivery Services in 2021 and 2022
Activity in 2023 and 2024
Table Consumer Use of Food Ordering Methods in the Last 12 Months, 2024 (percent of consumers)
Table Consumer Frequency of Food Ordering Methods in the Last 3 Months, 2024 (percent of consumers who have used each method in the last 12 months)
Table Consumer Frequency of Food Ordering Habits Now Compared to 12 Months Ago, 2024 (percent of consumers who have used each method in the last 12 months)
Table Consumer Expected Changes to the Frequency of Food Ordering Habits in the Next 12 Months, 2024 (percent of consumers)
Work Habits
Food Trends in the Context of Changes to Work
Changes to Work Patterns Continued in 2022
Working from Home in 2023
Table Ability to Work from Home and Frequency of Remote Work, 2023 (percent of consumers)
Table Working at a Co-Working Space or Working from Home, 2023 (percent of consumers)
Table Consumer Rating of Experiences Working at a Co-Working Space or Working from Home, 2023 (percent of consumers who have ever had each experience)
Table Consumer Opinions on Working at a Co-Working Space or Working from Home, 2023 (percent of employed consumers)
Work Habits in 2024
Table Where Time Is Spent during a Typical Work Week, 2024 (percent of employed consumers)
Typical Work Arrangements
Personal Feelings of Wellbeing
Reporting Negative Mental States in 2023
Continuing Mental and Physical Health Effects in 2024
Table Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2024 (percent of consumers)
Stress Levels and Impact on Food/Beverage Consumption
Overview and Grocery Market Trends
Highlights
Failure of The Proposed Kroger-Albertsons Merger
US Online Grocery Shopping Well Behind Other Countries, but There Are Opportunities for Expansion and Continued Household Adoption
Brick and Mortar Stores Expanding and Promoting E-Commerce Options
Retail Stores Rely More On Impulse Purchases
Private Label Products Are a Driver of In-Store Traffic, Online Sales, and Retailer Loyalty
Table Selected Private Label Grocery Brands Available Via Online Ordering
Launching Online Grocery Shopping Via Third-Party Delivery Companies
Expanding Direct Grocery Store Ordering Options
"Dark Stores" or Grocery Fulfillment Centers Can Increase Operational Efficiency
Third-Party Ordering Platforms Make Offering Online Groceries Possible for Independents
Table Selected Online Grocery Platform Providers
Continuing Challenges to Online Grocery Services Satisfying Consumer Desires
Pickup Can Solve the Last-Mile Problem
Convenience Can Be the Ultimate Selling Point for Busy Consumers
Online Grocery and Prepared Meals from Retailers
Meal Kits
Meal Delivery Services
Clean Label Trends
There Is No Single Universal Definition of "Clean Label"
Popular Media Effects on Food Perceptions: Healthfulness, Safety, Environmental Sustainability, and Human and Animal Welfare Are Scrutinized
Different Levels of Processing
Some Grocery Products Are Shedding the Image of Being Highly Processed
Companies Are Investing in Big Data to Satisfy Consumer Desires for Transparency
Consumers Think Small and Medium Businesses Have More Credibility
Walmart Sales and Competitive Strategies
Highlights
Walmart Sales Trends
US Net Sales by Merchandise Category
Table Walmart US Net Sales by Merchandise Category, Fiscal Years 2019 – 2024 (million dollars)
E-Commerce Sales
Table Walmart US E-Commerce Sales, Fiscal Years 2019 – 2024 (billion dollars)
Grocery Market Share
Competitive Strategies
Walmart Shopper Demographics
Highlights
Walmart Shopping Penetration
Table Shopping at Walmart by Store Format, 2024 (percent of consumers)
Table Shopping at Walmart by Store Format, 2020 – 2024 (percent of consumers)
Table Frequency of Shopping at Walmart Neighborhood Markets or Walmart Supercenters in the Last 30 Days, 2024 (percent of consumers)
Table Use of Walmart Grocery Delivery Services or Walmart Credit Card, 2024 (percent of consumers)
Table Frequency of Use of Walmart Grocery Delivery, 2024 (percent of consumers)
Table Frequency of Shopping for Groceries at Walmart vs. Other Retailers, 2024 (percent of consumers)
Table Grocery Share of Typical Weekly Spending among Mass Merchandisers, 2024 (percent of consumers who shop at each store)
Trends by Gender
Table Shopping at Walmart by Gender, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Gender, 2024 (percent of consumers)
Trends by Age Bracket
Table Shopping at Walmart by Age Bracket, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Age Bracket, 2024 (percent of consumers)
Patterns Based on Household Income
Table Shopping at Walmart by Household Income Bracket, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Household Income Bracket, 2024 (percent of consumers)
Regional Differences
Table Shopping at Walmart by US Region, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by US Region, 2024 (percent of consumers)
Urban, Suburban, and Rural Consumers
Table Shopping at Walmart by County Size, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Urban/Suburban/Rural Living, 2024 (percent of consumers)
Educational Attainment
Table Shopping at Walmart by Educational Attainment, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Educational Attainment, 2024 (percent of consumers)
Presence of Children in the Household
Table Shopping at Walmart by Parenthood, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Presence of Children in the Household, 2024 (percent of consumers)
Race/Ethnicity
Table Shopping at Walmart by Race/Ethnicity, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Race/Ethnicity, 2024 (percent of consumers)
Trends by Plant-Forward Diets Followed
Table Shopping at Walmart by Plant-Forward Diets Followed, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Plant-Forward Diets Followed, 2024 (percent of consumers)
Online Grocery Shoppers (Food Delivery and Pickup Services)
Table Shopping at Walmart by Use of Online Grocery Delivery Services in the Last 30 Days, 2024 (percent of consumers)
Table Frequent Shopping at Walmart by Use of Online Grocery Websites in the Last 30 Days, 2024 (percent of consumers)
Consumer Psychographics and Motivations for Eating Choices
Highlights
Consumers Who Shop at Walmart Frequently Shop Around
Table Grocery Purchases from Selected Retailers in the Last 30 Days by Frequency of Shopping at Walmart, 2024 (percent of consumers)
Reasons Consumers Shop for Groceries at Walmart
Table Reasons for Shopping at Walmart, 2024 (percent of consumers who report shopping at Walmart)
How Consumers Would Be Convinced to Shop for Groceries at Walmart More Often
Table Ways that Would Convince People to Shop for Groceries at Walmart More Often, 2024 (percent of consumers)
Table Ways that Would Convince People to Shop for Groceries at Walmart More Often, 2024 (percent of consumers who would be strongly convinced)
Reasons Consumers Do Not Shop for Groceries at Walmart More Often
Table Reasons Consumers Do Not Shop for Groceries at Walmart More Often, 2024 (percent of consumers who shop at Walmart a few times per year or less often)
Food Prices, SNAP Benefits, and Shopping Around
Table Consumer Agreement on Statements about Food Prices, Shopping Around, Enjoyment of Grocery Shopping, and Convenience, 2024 (percent of consumers)
Table Consumer Agreement on Statements about Food Prices, Shopping Around, Enjoyment of Grocery Shopping, and Convenience, 2024 (percent of consumers who strongly agree)
Priorities When Choosing Where to Shop for Groceries
Table Priorities When Choosing Where to Shop for Groceries, 2024 (percent of consumers)
Table Priorities When Choosing Where to Shop for Groceries (Continued), 2024 (percent of consumers)
Table Priorities When Choosing Where to Shop for Groceries, 2024 (percent of consumers rating highest priority)
Table Priorities When Choosing Where to Shop for Groceries (Continued), 2024 (percent of consumers rating highest priority)
Priorities Placed on Food Characteristics
Table Priorities Placed on Food Characteristics, 2024 (percent of consumers)
Table Priorities Placed on Food Characteristics, 2024 (percent of consumers rating highest priority)
Grocery Shopping and Meal Planning Habits
Table Consumer Agreement on Statements about Grocery Shopping and Eating Habits, 2024 (percent of consumers)
Table Consumer Agreement on Statements about Grocery Shopping and Eating Habits, 2024 (percent of consumers who always or usually follow each behavior)
Cooking Skills
Table Consumer Confidence with Cooking Skills, 2024 (percent of consumers)
Table Consumer Rating of Cooking Skills, 2024 (percent of consumers)
Organic Food Purchases
Table Consumer Agreement on Statements about Organic Food Purchases, 2024 (percent of consumers)
Food Processing and Clean Ingredients and Labels
Table Consumer Agreement on Statements about Clean Ingredients, Food Processing, and Labels, 2024 (percent of consumers)
Willingness to Pay More for Premium Food Characteristics
Table Consumer Agreement on Statements about Willingness to Pay More for Premium Foods, 2024 (percent of consumers)
Humane Treatment of Animals and Local Sourcing
Table Consumer Agreement on Statements about Animal Products and Humane Treatment of Animals, 2024 (percent of consumers)
Sustainability Trends
What Consumers Think about Sustainability Issues and Sustainable Lifestyles
Table Consumer Agreement on Statements about Sustainability, 2024 (percent of consumers)
Table Consumer Agreement on Statements about Sustainability, 2024 (percent of consumers who agree)
Table Importance of Practices When Living a Sustainable Lifestyle, 2024 (percent of consumers)
Table Importance of Practices When Living a Sustainable Lifestyle, 2024 (percent of consumers who think each practice is important)
Recycling and Composting Services
Table Consumer Access to Recycling and Composting Services, 2024 (percent of consumers)
Table Consumer Usage Frequency of Recycling and Composting Services, 2024 (percent of consumers who report using each service)
Thoughts on Packaging and Waste
Table Consumer Agreement on Statements about Recycling and Packaging Materials, 2024 (percent of consumers)
Table Packaging Types Considered Most Eco-Friendly, 2024 (percent of consumers)
Table Importance of Sustainable and Eco-Friendly Packaging Characteristics, 2024 (percent of consumers)
Consumers Think that Environmental Responsibility Is Personal
Table Environmental Attitudes among Walmart Shoppers in the Last 30 Days, 2024 (percent of consumers who completely agree)
Consumer Attitudes on Food and Health
Cooking Attitudes
Table Cooking Attitudes among Walmart Shoppers in the Last 30 Days, 2024 (percent of consumers who agree completely)
Attitudes on Convenience Foods, Being Busy, and Stress
Table Attitudes on Convenience Foods, Being Busy, and Stress among Walmart Shoppers in the Last 30 Days, 2024 (percent of consumers who agree completely)
Nutrition and Health Attitudes
Table Nutrition and Health Attitudes among Walmart Shoppers in the Last 30 Days, 2024 (percent of consumers who agree completely)
Attitudes on Premium Foods and Paying for Food
Table Attitudes on Premium Foods and Paying for Food among Walmart Shoppers in the Last 30 Days, 2024 (percent of consumers who agree completely)
Openness to New Food Experiences
Table Attitudes on Openness to New Food Experiences among Walmart Shoppers in the Last 30 Days, 2024 (percent of consumers who agree completely)
Attitudes on Exercise and Alternative Medicine
Table Attitudes on Exercise, Mental Health, and Alternative Medicine among Walmart Shoppers in the Last 30 Days, 2024 (percent of consumers who agree completely)