Digital Consumer Payment Trends in the U.S.

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $2,750	114 Pages	Packaged Facts	September, 2020	LA16121073

Best Price Guarantee
Price	from $2,750
Length	114 Pages
Publisher	Packaged Facts
Published Date	September, 2020
SKU	LA16121073

Digital Consumer Payment Trends in the U.S. assesses trends shaping consumer digital payments, with a focus on emerging but quickly growing digital payment trends and innovations, digitally driven market drivers, and COVID-19 digital payment ramifications.

This report includes a second Packaged Facts report Consumer Payment Card Usage Trends in the U.S., which provides a compact overview of continuity and changes in U.S. adult use of the following types of consumer payment cards: Debit cards, Credit cards, Gift cards, and Prepaid cards

Executive Summary
- Report Scope
- Report Summary
- Consumer Digital Payment Drivers
  - e-Commerce Growth Drives Electronic Payments
  - COVID-19 Pandemic Pushes Digital Commerce Into Overdrive
  - Electronic Payments Share Continues to Rise
  - Digital Banking and Payment Access Predominates
  - It's a Mobile World
  - Fintech Innovation Drives Digital Payments Transformation
- Words to Live by: Faster, Easier, Invisible, Engaged
  - The Faster Payments Opportunity
  - Payments Fade Into the Background
  - Contactless Card Renaissance
- The COVID-19 Effect
  - Payment Method and Payment Method Safety Shifts
  - Spending and Banking Behavior Shifts
  - Shifts in Consumer Credit Use and Future Payment Choices
Digital Payments Drivers
- e-Commerce Growth Drives Electronic Payments
  - E-Commerce Continues to Grow Retail Sales Share
  - Internet-Only and Omni-Channel E-Commerce Sales Trends Both Strong
    - Table E-Commerce Sales: In-Store, Direct, Internet-Only, and Omni-Channel, 2015-2019 (billion dollars)
  - COVID-19 Pandemic Pushes Digital Commerce into Overdrive
    - Table Estimated Quarterly U.S. Retail Sales: Total and E-commerce, Q3 2018-Q2 2020 (billion dollars)
  - Online Purchasing Translates to Electronic Payments
- Electronic Payments Share Continues to Rise
  - Consumer Payment Card Usage Volume Outpaces Cash, Checks, and Money Orders
  - Debit Surpasses Cash
  - Cash Loses Ground
  - ACH over Check
    - Table Number of Monthly Consumer Payments by Type of Payment Instrument, 2015-2019
    - Table Share of Consumer Payments Made, by Type of Payment Instrument, 2015-2019
  - ACH-Based Consumer Payment Methods Generate the Most Payment Value
    - Table Dollar Value of Consumer Payments by Type of Payment Instrument, 2015-2019
    - Table Dollar Value Share of Consumer Payments by Type of Payment Instrument, 2015-2019
- Digital Banking and Payment Access Predominates
  - Table Consumer Ownership of Accounts and Adoption of Account Access Technologies, 2015-2019
  - Online Inroads
- It's a Mobile World
  - Mobile Phones and Connected Devices
  - Mobile Banking a Mainstream Phenomenon
  - Yet Consumer Adoption of Mobile Payment Services Remains Low
  - In-Dash Payments: The Mobile Payment Frontier
- Fintech Innovation Drives Digital Payments Transformation
  - Open Banking
  - Neobanks
  - Point-of-Sale Installment Loans
Words to Live by: Faster, Easier, Invisible, Engaged
- The Faster Payments Opportunity
  - What It Is
  - How It Works
  - What It Can Provide
  - Who Provides the Solutions
  - Mobile Banking as Catalyst?
- Payments Fade into the Background
  - What It Is
  - Why It's Important
  - Showing How It's Done: Feature-Laden Retailer App Engagement
  - In Focus: Kohl's
  - In Focus: American Eagle
  - More than Mobile P2P: Square's Feature-Based Engagement
  - Seamless Digital Checkout Experience
    - Table Smartphone Payment Methods Used, 2020
  - A Possible Solution: "Click to Pay" Secure Remote Commerce
  - Seamless Rewards
- Contactless Card Renaissance
The COVID-19 Effect
- Payment Method Shifts
  - Payment Methods: The Less Physical Contact, the More Likely to Use
    - Table Effect of COVID-19 on Digital and Non-Digital Payment Methods Used, Ranked More/Less Ratio, 2020
  - Payment Method Safety: Pre-Payment Wins; Giving Card to Person Loses
    - Table Effect of COVID-19 on Physical Point-of-Sale Payment Methods Used, Ranked by Safe/Unsafe Ratio, 2020
- Spending and Banking Behavior Shifts
  - Banks Deliver in the Clutch; Digital Preferences Catch Fire
    - Table Effect of COVID-19 on Spending and Banking Behavior, Ranked by Agree/Disagree Ratio, 2020
- Shifts in Consumer Credit Use and Future Payment Choices
  - Shifts in Types of Consumer Credit Used: Credit Cards Reign
    - Table Effect of COVID-19 on Types of Consumer Credit Used, Ranked by More/Less Ratio, 2020
  - Credit Cards and Debit Cards More Likely To Be Used For Duration Of Crisis
    - Table Effect of COVID-19 on Future Consumer Credit and Non-Credit Payment Instrument Use, Ranked by More/Less Ratio, 2020
Appendix
- Methodology
  - Consumer Survey Methodology
  - Abbreviations
    - Table Table Appendix-1: Report Abbreviations, 2020
  - Terms and Definitions
Introduction
- Introduction: The Great Recession & Payment Cards
PAYMENT TRENDS & PSYCHOGRAPHICS
- OVERVIEW OF PAYMENT TRENDS
  - Table Overall Adult Use of Payment Methods: By Type, 2009-2019 (percent and percentage point change)
- FINANCIAL PSYCHOGRAPHICS
  - Table Selected Consumer Attitudes About Personal Finance, 2009 vs. 2019 (percent of adults)
- PAYMENT TYPES AND CONSUMER CONFIDENCE
  - Table Use of Payment Method by Type: By Level of Consumer Confidence, 2019 (percent)
- PAYMENT TYPES AND PURCHASE PROPENSITY
  - Table Use of Payment Method by Type: By Level of Purchase Propensity, 2019 (percent)
- PAYMENT TYPES AND FINANCIAL SITUATION
  - Table Use of Payment Method by Type: By Whether Worse/Better Off Financially Compared With 12 Months Ago, 2019 (percent)
DEBIT CARDS
- THE CASE FOR DEBIT CARDS
- USE OF DEBIT CARDS
  - Table Overall Debit/ATM Card Usage Rates: By Brand, 2009-2019 (percent among adults overall and percentage point change)
  - Table Debit/ATM Card Use in Last 30 Days: by Type and Brand, 2009-2019 (percent among debit cardholders and percentage point change)
- USE OF DEBIT/ATM CARDS FOR CASH
  - Table Debit/ATM Card Usage Patterns: Ownership and Frequency of Use for Cash, by Brand, 2019 (percent of adults)
  - Table Debit/ATM Card Usage Patterns: Ownership and Frequency of Use for Cash, by Brand, 2019 (percent of debit cardholders)
- USE OF DEBIT/ATM CARDS BY GENDER
  - Table Overall Debit Card Usage Rates: By Gender, 2009 vs. 2019 (percent and percentage point change)
- USE OF DEBIT/ATM CARDS BY AGE BRACKET
  - Table Overall Debit Card Usage Rates: By Age Bracket, 2009 vs. 2019 (percent and percentage point change)
- USE OF DEBIT/ATM CARDS BY INCOME BRACKET
  - Table Overall Debit Card Usage Rates: By Income Bracket, 2009 vs. 2019 (percent and percentage point change)
- USE OF DEBIT/ATM CARDS BY RACE/ETHNICITY
  - Table Overall Debit Card Usage Rates: By Race/Ethnicity, 2009 vs. 2019 (percent and percentage point change)
CREDIT CARDS
- THE CASE FOR (AND AGAINST) CREDIT CARDS
- USAGE RATES FOR CREDIT CARDS
  - Table Overall Credit Card Usage Rates: by Brand and Type, 2009-2019 (percent among adults overall and percentage point change)
- MONTHLY USE OF CREDIT CARDS
  - Table Credit Card Use in Last 30 Days: by Type and Brand, 2009-2019 (percent among credit cardholders and percentage point change)
  - Table Frequency of General-Purpose Credit Card Use: By Brand, 2019 (percent of adults overall)
- MONTHLY USE OF STORE CARDS
  - Table Frequency of Credit Card Use: Store Credit Card by Other Type, 2019 (percent)
- ACTIVE CUSTOMER BASE FOR GENERAL-PURPOSE CREDIT CARDS
  - Table Active General-Purpose Credit Card Users (percent of adults, millions of adults, and percentage point change)
- MONTHLY USE OF GENERALPURPOSE CREDIT CARDS BY GENDER
  - Table General-Purpose Card Use in Last 30 Days: By Gender, 2009 vs. 2019 (percent and percentage point change)
- MONTHLY USE OF GENERALPURPOSE CREDIT CARDS BY AGE BRACKET
  - Table General-Purpose Card Use in Last 30 Days: By Age Bracket, 2009 vs. 2019 (percent and percentage point change)
- MONTHLY USE OF GENERALPURPOSE CREDIT CARDS BY INCOME BRACKET
  - Table General-Purpose Card Use in Last 30 Days: By Income Bracket, 2009 vs. 2019 (percent and percentage point change)
- MONTHLY USE OF GENERALPURPOSE CREDIT CARDS BY RACE/ETHNICITY
  - Table General-Purpose Card Use in Last 30 Days: By Race/Ethnicity, 2009 vs. 2019 (percent and percentage point change)
GIFT AND OTHER PREPAID CARDS
- THE CASE FOR GIFT OR OTHER PREPAID CARDS
- GIFT CARD PURCHASING RATES
  - Table Purchasing Rates for Gift Cards, 2011-2019 (percent and percentage point change)
- TOP TYPES OF GIFT CARDS
  - Table Gift Card Purchasing Rates: Types Bought in Last 12 Months, 2011-2019 (percent and percentage point change)
- PURCHASING OF GIFT CARDS BY GENDER
  - Table Gift Card Purchasing in Last 12 Months: By Gender, 2011 vs. 2019 (percent and percentage point change)
- PURCHASING OF GIFT CARDS BY AGE BRACKET
  - Table Gift Card Purchasing in Last 12 Months: By Age Bracket, 2011 vs. 2019 (percent and percentage point change)
- PURCHASING OF GIFT CARDS BY INCOME BRACKET
  - Table Gift Card Purchasing in Last 12 Months: By Income Bracket, 2011 vs. 2019 (percent and percentage point change)
- PURCHASING OF GIFT CARDS BY RACE/ETHNICITY
  - Table Gift Card Purchasing in Last 12 Months: By Race/Ethnicity, 2011 vs. 2019 (percent and percentage point change)
- GIFT CARD DENOMINATION TRENDS
  - Table Amount Spent on Gift Cards by Type in Last 12 Months, 2011 vs. 2019 (percent)
- PURCHASING RATES FOR PREPAID CARDS
  - Table Used Prepaid Cards (Not Gift Cards) in Past 12 Months, 2011-2019 (percent and percentage point change)
  - Table Use Prepaid Cards (Not Gift Cards), By Type: Reloadable vs. Non-Reloadable, 2013-2019 (percent and percentage point change)
- PREPAID CARDS BY BRAND
  - Table Prepaid Cards (Not Gift Cards) Used, By Brand, 2011-2019 (percent and percentage point change)
- PURCHASING OF PREPAID CARDS BY GENDER
  - Table Prepaid Card (Not Gift Card) Use in Last 12 Months: By Gender, 2011 vs. 2019 (percent and percentage point change)
- PURCHASING OF PREPAID CARDS BY AGE BRACKET
  - Table Prepaid Card (Not Gift Card) Use in Last 12 Months: By Age Bracket, 2011 vs. 2019 (percent and percentage point change)
- PURCHASING OF PREPAID CARDS BY INCOME BRACKET
  - Table Prepaid Card (Not Gift Card) Use in Last 12 Months: By Income Bracket, 2011 vs. 2019 (percent and percentage point change)
- PURCHASING OF PREPAID CARDS BY RACE/ETHNICITY
  - Table Prepaid Card (Not Gift Card) Use in Last 12 Months: By Race/Ethnicity, 2011 vs. 2019 (percent and percentage point change)