Telecommunication Relay Service (TRS) Market Size By Service (Text-to-Voice, Voice Carry Over, Captioned Telephone Service, IP Captioned Telephone Service, Internet Protocol Relay Service, Video Relay Service, Others), By Technology (IP Relay, Traditional

Telecommunication Relay Service (TRS) Market Size By Service (Text-to-Voice, Voice Carry Over, Captioned Telephone Service, IP Captioned Telephone Service, Internet Protocol Relay Service, Video Relay Service, Others), By Technology (IP Relay, Traditional Relay), By End Use (Personal, Government, Enterprise), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2023 - 2032

Telecommunication relay service market (TRS) is expected to grow at a robust rate through 2032 owing to the increasing demand for Internet Protocol (IP) relays. In 2022, telecommunication relay services were valued at more than USD 5 billion.

IP relay has certain advantages such as Voice Carry-Over (VCO) and Hearing Carry-Over (HCO) options, which are extremely useful for people with disabilities and for those who are hard of hearing. It allows disabled people to communicate with those who use any standard telephone via CA (Communications Assistant).

Overall, the telecommunication relay service market (TRS) is segmented based on service, technology, end-use, and region.

Based on service, the market is divided into Voice carry over, IP captioned telephone service, video relay service (VRS), Internet Protocol relay service, Captioned telephone service, Text-to-voice, and others. Among these, the video relay service segment is becoming increasingly popular among users since it allows free-flow and natural communication. Besides, there is an absence of text input that ensures that users can flawlessly convey messages to the CA using sign language, which is more natural and faster than typing.

In terms of technology, the telecommunication relay service market (TRS) is divided into IP relay and Traditional relay. The traditional relay technology segment in the telecommunication relay service market is expected to witness steady growth between 2023 and 2032. This can be attributed to the increasing demand for communication services from those individuals who use TTYs.

On the basis of end-use, the market has been fragmented into enterprise, personal, and government. Among these, the enterprise segment held over 10% market share in 2022 and is anticipated to grow during the analysis timeframe due to increasing demand for unified communication across the enterprises. Besides, there is an escalating tendency of remote working and the expansion of business on a global level will also fuel the market growth through 2032.

Considering the regional landscape, the Telecommunication Relay Service Market (TRS) is divided into North America, Asia Pacific, MEA, Latin America, and Europe. Among them, the TRS market in the Asia Pacific region is expected to grow at 10% CAGR during the forecast period. Presence of range of government initiatives focused on improving the accessibility of telecommunication services will further drive market growth.

Some of the well-established enterprises that operate in the Telecommunication Relay Service Market (TRS) are Cisco Systems Inc., Bell Canada, and Sprint Relay (T-Mobile USA Inc.). These companies are focusing on strengthening their market position through collaboration with regulatory bodies.