Self Service Kiosk Market Size - By Type, By Verticals, By Location (Indoor and Outdoor) By Payment Mode (Cash Payment and Non-Cash Payment), By Regions & Global Forecast, 2023 - 2032

Self Service Kiosk Market Size - By Type, By Verticals, By Location (Indoor and Outdoor) By Payment Mode (Cash Payment and Non-Cash Payment), By Regions & Global Forecast, 2023 - 2032

Self service kiosk market size is projected to expand at 5.5% CAGR from 2023 to 2032. The increasing consumer preference for contactless and efficient services coupled with the rising technological advancements are driving the adoption of self-service kiosks across various industries.

Lately, the hospitality, retail, and healthcare sectors are extensively adopting self service kiosks for improved customer experience and operational efficiency. For instance, in May 2023, Samsung Electronics Co., Ltd. globally released KMC-W, a Windows version update of the Samsung Kiosk. The surging emphasis on social distancing and hygiene practices, accelerated by the pandemic has further boosted the demand for touchless self-service solutions. Additionally, cost savings for businesses, and reduced wait times is reinforcing the ability of self-service kiosks to enhance order accuracy. The rising technological innovations for improving kiosk functionalities will also drive the market growth.

The self service kiosk industry is segregated into type, vertical, location, payment mode, and region.

Based on type, the market value from the ticketing segment is projected to depict 6.1% CAGR from 2023 to 2032, driven by the growing demand for streamlined and efficient ticketing processes in various industries. Self-service kiosks provide convenience to users as they reduce queuing times and offer a user-friendly interface for purchasing tickets. The widespread adoption in transportation, entertainment, and other ticketing applications will also favor the segment growth.

Self service kiosk industry share from the entertainment vertical segment is estimated to record 6.5% CAGR between 2023 and 2032. This can be attributed to the growing demand for enhanced customer experience and convenience in purchasing tickets, food, and merchandise. Self-service kiosks in entertainment venues deliver reduced wait times, improved operational efficiency, and increased customer satisfaction.

Regionally, the Asia Pacific self-service kiosks market is projected to expand at 6.9% CAGR between 2023 and 2032. The growth can be ascribed to the rapid urbanization, the increasing consumer preference for convenient and contactless services, and higher technological advancements. Additionally, the growing adoption of self-service kiosks in various sectors, including retail, hospitality, and healthcare will boost the regional market.