OSS/BSS Market - By Solution (OSS, BSS), By Deployment Model (On-premises, Cloud), By Enterprise Size (SMEs, Large Enterprises), By Application (IT & Telecommunications, BFSI, Media & Entertainment), Forecast 2024 - 2032
Global OSS/BSS Market size will witness 12.5% CAGR between 2024 and 2032 due to rising contracts awarded by leading companies to top providers. As telecommunications and IT firms are seeking to optimize operations and enhance customer experiences, they are turning to established operations support systems (OSS)/ business support systems (BSS) vendors for comprehensive solutions. For instance, in February 2024, CDG secured a contract with the U.S. regional operator GigaBeam Networks for catering to both residential and business clientele in Virginia and West Virginia. Several OSS/BSS providers are also offering advanced capabilities for enabling efficient network management, billing, and customer management. The strong focus on scalability, flexibility, and innovations to meet the evolving needs of clients will drive the market growth.
The overall OSS/BSS industry is classified into solution, deployment model, enterprise size, application and region.
Based on solution, the market value from the BSS segment will undergo significant development from 2024 to 2032. As telecommunication and IT companies are striving to streamline operations and enhance customer experiences, they are prioritizing sophisticated BSS solutions. These systems facilitate efficient billing, customer management, and service provisioning, crucial for maintaining competitiveness and profitability. With digital transformation accelerating across industries, the demand for advanced BSS solutions will continue to grow.
OSS/BSS market revenue from the on-premise deployment model segment will register a noteworthy CAGR from 2024 to 2032. As some businesses prefer to retain control over their infrastructure and data, on-premise deployment offers a tailored approach to managing operations. It also ensures data security, compliance, and customization capabilities to meet specific organizational needs. With various industries, especially telecommunications and IT seeking on-premise solutions to address their unique requirements, the segment will record robust growth.
Middle East & Africa OSS/BSS market will showcase a commendable CAGR from 2024 to 2032. The rapid digital transformation and telecommunications infrastructure expansion in the region is driving the heightened need for advanced OSS/BSS solutions. These systems enable efficient management of network operations, billing, and customer services for enhancing service delivery and maintaining competitiveness. With MEA countries investing heavily in telecommunications infrastructure and IT modernization, the demand for OSS/BSS solutions tailored to the unique requirements will continue to surge, driving the regional market growth. For instance, in February 2023, Qvantel, a renowned digital BSS leader, revealed its recent contract win with the multinational technology firm SATEC Group. The agreement entailed supplying Qvantel Flex BSS to Telecom Namibia to bolster its digital transformation initiative.
- Chapter 1 Methodology & Scope
- 1.1 Market scope & definitions
- 1.2 Base estimates & calculations
- 1.3 Forecast calculations
- 1.4 Data sources
- 1.4.1 Primary
- 1.4.2 Secondary
- 1.4.2.1 Paid sources
- 1.4.2.2 Public sources
- Chapter 2 Executive Summary
- 2.1 Industry 360 degree synopsis, 2018-2032
- Chapter 3 Industry Insights
- 3.1 Industry ecosystem analysis
- 3.2 Supplier landscape
- 3.2.1 Telecommunications equipment vendors
- 3.2.2 Independent software vendors (ISVs)
- 3.2.3 Service providers
- 3.2.4 End-user
- 3.3 Profit margin analysis
- 3.4 Technology & innovation landscape
- 3.5 Patent analysis
- 3.6 Key news & initiatives
- 3.7 Regulatory landscape
- 3.8 Impact forces
- 3.8.1 Growth drivers
- 3.8.1.1 Surge in the demand for service assurance
- 3.8.1.2 Growing need for lowering the operational expenses (OPEX)
- 3.8.1.3 Growing adoption of convergent billing systems
- 3.8.1.4 Increasing trend of outsourcing OSS/BSS services
- 3.8.1.5 Growing adoption of cloud platforms among CSPs
- 3.8.2 Industry pitfalls & challenges
- 3.8.2.1 Reluctance to migrate from legacy systems
- 3.8.2.2 Availability of open-source platforms
- 3.9 Growth potential analysis
- 3.10 Porter's analysis
- 3.10.1 Supplier power
- 3.10.2 Buyer power
- 3.10.3 Threat of new entrants
- 3.10.4 Threat of substitutes
- 3.10.5 Industry rivalry
- 3.11 PESTEL analysis
- Chapter 4 Competitive Landscape, 2023
- 4.1 Introduction
- 4.2 Company market share analysis
- 4.3 Competitive positioning matrix
- 4.4 Strategic outlook matrix
- Chapter 5 Market Estimates & Forecast, By Solution, 2018-2032 ($Bn)
- 5.1 Key trends
- 5.2 OSS
- 5.2.1 Service assurance
- 5.2.2 Network management
- 5.2.3 Inventory management
- 5.3 BSS
- 5.3.1 Billing and revenue management
- 5.3.2 Service fulfillment
- 5.3.3 Customer and product management
- Chapter 6 Market Estimates & Forecast, By Deployment Model, 2018-2032 ($Bn)
- 6.1 Key trends
- 6.2 On-premise
- 6.3 Cloud
- Chapter 7 Market Estimates & Forecast, By Enterprise Size, 2018-2032 ($Bn)
- 7.1 Key trends
- 7.2 SMEs
- 7.3 Large enterprises
- Chapter 8 Market Estimates & Forecast, By Application, 2018-2032 ($Bn)
- 8.1 Key trends
- 8.2 IT & telecom
- 8.3 BFSI
- 8.4 Media & entertainment
- 8.5 Others
- Chapter 9 Market Estimates & Forecast, By Region, 2018-2032 ($Bn)
- 9.1 Key trends
- 9.2 North America
- 9.2.1 U.S.
- 9.2.2 Canada
- 9.3 Europe
- 9.3.1 UK
- 9.3.2 Germany
- 9.3.3 Spain
- 9.3.4 France
- 9.3.5 Italy
- 9.3.6 Netherlands
- 9.3.7 Russia
- 9.3.8 Rest of Europe
- 9.4 Asia Pacific
- 9.4.1 China
- 9.4.2 Japan
- 9.4.3 India
- 9.4.4 ANZ
- 9.4.5 South Korea
- 9.4.6 Southeast Asia
- 9.4.7 Rest of Asia Pacific
- 9.5 Latin America
- 9.5.1 Brazil
- 9.5.2 Mexico
- 9.5.3 Argentina
- 9.5.4 Rest of Latin America
- 9.6 MEA
- 9.6.1 Saudi Arabia
- 9.6.2 UAE
- 9.6.3 South Africa
- 9.6.4 Rest of MEA
- Chapter 10 Company Profiles
- 10.1 Accenture PLC
- 10.2 Agile Network Systems
- 10.3 Amdocs
- 10.4 BMC Software Inc.
- 10.5 Broadcom Inc.
- 10.6 Cisco Systems Inc.
- 10.7 Comarch SA
- 10.8 CSG Systems International, Inc.
- 10.9 HP Enterprise Company
- 10.10 Huawei Technologies Co., Ltd.
- 10.11 IBM Corporation
- 10.12 Infosys Limited
- 10.13 Netcracker Technology Corporation
- 10.14 Nokia Corporation
- 10.15 Optiva, Inc.
- 10.16 Oracle Corporation
- 10.17 Subex Limited
- 10.18 SolarWinds
- 10.19 Tata Consultancy Services (TCS) Limited
- 10.20 Tech Mahindra Ltd.
- 10.21 Telefonaktiebolaget LM Ericsson
- 10.22 Zabbix
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