Webhelp - Customer Experience Operations Transformation

Webhelp - Customer Experience Operations Transformation

Who is This Vendor Assessment For?

NelsonHall’s CX Operations Transformation profile on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights

Webhelp's transformation strategy aims to engage in CX consulting projects and identify digital intervention opportunities such as automation, analytics deployments, and operations enhancements in organizations to move upstream in the value chain. The company is developing these capabilities internally and acquiring them from the market. The Gobeyond Partners consulting services look to balance the expected long-term benefits with cost optimizations impacting BPO revenues, including Webhelp clients.

Scope of the Report

The report provides a comprehensive and objective analysis of Webhelp’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.