WNS- Customer Experience Operations Transformation

WNS- Customer Experience Operations Transformation

Who is This Vendor Assessment For?
NelsonHall’s CX Operations Transformation profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights
WNS is refocusing on revenues generated from digital brands and services, with most new clients utilizing one or two of the EXPIRIUS offerings at a corporate level. Since the launch of the EXPIRIUS suite in 2020, WNS created eight microservices that can be used as separate modules supported by integrated domain, digital, and analytics pillars.

Scope of the Report
The report provides a comprehensive and objective analysis of WNS’ CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.