UKG - New World Workforce Management

UKG - New World Workforce Management

Who is This Vendor Assessment For?

NelsonHall’s New World Workforce Management profile on UKG is a comprehensive assessment of UKG

offerings and capabilities, designed for:

• Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and

identifying vendor suitability for Workforce Management RFPs

• Vendor marketing, sales, and business managers looking to managers developing strategies to target

service opportunities and benchmark themselves against their peers

• Financial analysts and investors specializing in the Workforce Management sector.

Key Findings & Highlights

NelsonHall’s vendor assessment analyzes UKG’s offerings and capabilities in Workforce Management

services. UKG (Ultimate Kronos Group) is a privately owned, dual-headquartered company in Weston,

Florida, and Lowell, Massachusetts. It provides full suite solutions, as well as stand-alone products focused

on workforce management (WFM) and human capital management (HCM) technology and services.

UKG was formed in April 2020 through the merger of Ultimate Software and Kronos (both majority-owned

by private equity firm Hellman & Friedman), creating one of the largest global cloud technology providers

with a combined ~70 years of experience and with an enterprise value of $22bn. Both companies were of

a similar size, and the combined organization has ~14k employees across global regions, with the majority

based in North America. The legacy Kronos company was formed in 1977 by MIT engineers who developed

the first patented microprocessor-based time clock. Throughout its history, it has been positioned as a

specialist in workforce management.

UKG supports technology and managed services, which collectively support over 70k client organizations

across 165 countries, including:

• WFM technology:

− UKG Dimensions (launched in March 2018), In 2021, services 10m users with ~2k global clients

− UKG Ready (launched in 2012), with ~6k clients and serving 40m users

• HCM Technology:

− UKG Pro (~5k clients): HCM platform tailored for midsized to large firms with >200 employees

− UKG Ready (~40k clients): HCM platform tailored for SMB firms with <200 employees with an

ability to scale up to midsize firms

− UKG HR Service Delivery (~5k clients): Employee file and case management, including a

knowledgebase, targeted to mid to large-sized organizations

− UKG Employee Voice (~1.5k clients): Employee feedback and sentiment analysis solutions,

using language processing, targeted at any sized organization

UKG: New World Workforce Management

July 2022

NelsonHall proprietary – not for distribution without permission 2

• Managed services:

− HR Transformation consulting and change management

− Benefits Administration Services

− Partial and fully managed payroll services.

This profile focuses specifically on UKG's Workforce Management capability via UKG Dimensions. In 2021,

the proportion of new UKG Pro HCM clients bundling WFM software increased to 79%.

UKG has ~4.4k employees dedicated to Workforce Management technology development,

implementation, and service delivery. UKG targets all sizes of organizationsfor its Workforce Management

solutions. An average Workforce Management client size has a population of ~5k employees.

Scope of the Report

The report provides a comprehensive and objective analysis of UKG’s Workforce Management services

offerings and capabilities, and market and financial strengths, including:

• Identification of the company’s strategy, emphasis, and new developments

• Analysis of the company’s strengths, weaknesses, and outlook

• Revenue estimates

• Analysis of the profile of the company’s customer base including the company’s targeting strategy

and examples of current contracts

• Analysis of the company’s offerings and key service components

• Analysis of the company’s delivery organization including the location of delivery locations