Property and Casualty Operations Transformation Services

Property and Casualty Operations Transformation Services

Who Is This Report For?
NelsonHall’s “Property and Casualty Operation Transformation” report is a comprehensive market assessment report designed for:
Sourcing managers monitoring the capabilities of existing suppliers of property & casualty operations transformation services and identifying vendor suitability for property & casualty operations transformation RFPs
Operational decision makers exploring the benefits and art-of-the-possible within P&C operations transformation
Vendor marketing, sales, and business managers developing strategies for P&C operations transformation or looking to benchmark themselves against their peers
Financial analysts and investors specializing in operations transformation and BPS.

Key Findings & Highlights
NelsonHall’s market analysis of Property and Casualty Operations Transformation consists of 53 pages.
Key findings include:
P&C carriers report high levels of self-sufficiency in defining new operations process models but need help in delivering new operations and implementing the transformation
Service usage is still concentrated in claims administration, but this is changing
Examples of operations transformation include:
Cognizant implemented proprietary solutions and provided contact center services to assist a carrier in reducing operational costs
Concirrus implemented digital solutions integrated with existing systems to assist a carrier in reducing the broker submission turnaround time to five minutes
DXC helped increase the speed-to-market of a global carrier’s specialty lines and increased member acquisition volumes within six months
EXL assisted a general lines carrier in digitalizing the review process, achieving ~25% higher leakage identification rate
Mphasis assisted a U.K.-based carrier in reducing its costs and reduced its quote generation time from 24-hr to 6-hr
TCS assisted a European carrier in developing a telematics-based platform to improve customer engagement and increase proactive claim management
WNS implemented NLP-based solutions and automation to improve review accuracy to 99% for a Lloyd’s of London carrier.

Scope of the Report
This report analyzes the market for property and casualty operations transformation. It addresses the following questions:
What is the current and future market for property and casualty operations transformation?
What are the customer requirements from property and casualty operations transformation?
What are the benefits/results that vendors have achieved for their clients?
What property and casualty operations transformation services are organizations buying from IT services vendors?
What is the size and growth of the property and casualty operations transformation and BPS market?
Who are the leading vendors within property and casualty operations transformation services?
What are the vendor selection criteria, challenges, and critical success factors for vendors targeting property and casualty operations transformation services?