Persistent - Salesforce Services

Persistent - Salesforce Services

Who is This Vendor Assessment For?

NelsonHall's Salesforce services profile on Persistent Systems is a comprehensive assessment of Persistent’s offerings and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Salesforce, and digital transformation applications
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.

Key Findings & Highlights

This NelsonHall vendor assessment analyzes Persistent Systems’ offerings and capabilities in Salesforce services.

Persistent started its Salesforce journey in 2008, initially providing software product engineering services to the Salesforce ecosystem. Early clients included Jigsaw (acquired by Salesforce in 2010), Radian6 (acquired by Salesforce in 2011), BMC for its RemedyForce product (launched in 2010), and Kenandy (quote-to-cash and ERP running on Salesforce).

Over time, Persistent expanded its Salesforce focus from product engineering to consulting and implementation services. The company expanded its work to three healthcare ISVs focused on developing software and solutions complementary to Salesforce, i.e., Healthwise, MyStrength, and TigerText.

From 2016 onward, Persistent made several acquisitions outside of the U.S. to accelerate its internationalization process.

In the Salesforce services area, the company acquired in H1 2016 PRM Cloud Solutions, an Australia-based Salesforce service specialist. PRM serviced the healthcare, construction, and property management firms with key clients, including Honda, Rio Tinto, Furniture Options, Breast Cancer Network Australia, Synergy, and Workpower. NelsonHall estimates that the headcount of PRM was below 50 at the time of the acquisition.

In H2 2017, Persistent Systems moved its Salesforce M&A focus to Europe and acquired PARX, a Salesforce Platinum partner. PARX was based in Zurich and Lausanne, Switzerland, and had a presence in Hamburg, Berlin, and Munich (Germany).

In H2 2019, Persistent complemented PARX by youperience, a Germany-based Marketing Cloud specialist, which also had some presence in the U.K. Persistent merged the two companies and currently has ~180 Salesforce personnel in the region (and 520 certifications).

Thanks to the acquisition, the practice in Europe has a background in servicing clients in retail, manufacturing, and professional services while aligning with the overall corporate focus on financial services and healthcare, and life science.

In 2021, Persistent made a further acquisition in the Salesforce ecosystem with CAPIOT for $5.5m, excluding earn-outs. Palo Alto-headquartered CAPIOT was a MuleSoft and TIBCO partner. The company also provided consulting and management information services with Confluent and Red Hat partners. Its FY20 revenues were $6.3m (~50% from financial services). CAPIOT had, at the time of the acquisition, ~200 specialists and served ~40 clients in the past six years in the BFSI, telco, and retail & commerce sectors.

Scope of the Report

The report provides a comprehensive and objective analysis of Persistent Systems’s Salesforce service capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.