Impact of Digital on IT Services in the Commercial Banking Sector: 2022

Impact of Digital on IT Services in the Commercial Banking Sector: 2022

Who Is This Vendor Assessment For?

NelsonHall’s “Impact of Digital on IT Services in the Commercial Banking Sector 2022” report is a comprehensive market assessment report designed for:
Sourcing managers investigating sourcing developments within the commercial banking sector
Vendor marketing, sales, and business managers developing strategies to target IT services (ITS) opportunities within the commercial banking
Financial analysts and investors specializing in the IT services

Key Findings & Highlights

The principal business priorities for commercial banks are primarily focused on customer-facing initiatives to reduce their customer churn and increase their wallet share by improving customer satisfaction and service innovation and improved use of business & customer analytics.

Accordingly
Digital remains key to increasing revenues per customer for commercial banks
Fraud operations remain a center of focus for digital initiatives within commercial banks
Application modernization remains a key initiative
Cloud-native development capability has become a key vendor selection criterion.

Scope of the Report

The report is based on interviews with executives in the commercial banking sector in the U.S., U.K., Continental Europe, and the Asia Pacific.

The report analyzes the worldwide market for IT services within the commercial banking sector and addresses the following questions:
What are the principal business priorities faced by organizations in the commercial banking sector?
What IT initiatives are planned by organizations in the commercial banking sector?
How relevant are digital initiatives to organizations in the commercial banking sector?
What digital initiatives are planned by organizations in the commercial banking sector?
What business areas are targeted for digital initiatives by organizations in the commercial banking sector?
What are the key selection criteria used by organizations in the commercial banking sector to select suppliers to implement digital initiatives?
What shifts in Run the Business (RTB) vs Change the Business (CTB) are expected by executives in the commercial banking sector in the coming year?