CGI - Salesforce Services

CGI - Salesforce Services

Who is This Vendor Assessment For?
NelsonHall's Salesforce services profile on CGI is a comprehensive assessment of CGI’s offerings and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Salesforce, and digital transformation applications
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.

Key Findings & Highlights
This NelsonHall vendor assessment analyzes CGI’s offerings and capabilities in Salesforce services.
CGI has a federated business model, emphasizing client intimacy and local knowledge. As a result, the company has an organization that is geography-based. The geographies, therefore, have P&L responsibility and have their own delivery capabilities. To complement this geography approach, CGI, at the corporate level, drives primary service offering, high-potential partnerships, and the development of the global delivery network in India.
CGI's Salesforce capabilities are typical of the company's model. CGI's Western and Southern Europe drove the development of its Salesforce capabilities in France. The company is gradually expanding its capabilities in all its geographies. The U.S. is the priority for the firm, given the large Salesforce market there. CGI believes that in five years the U.S. will be its largest practice.
Currently, CGI has Salesforce practices in several of its key metros (U.S., Canada, U.K., and France). It also has other Salesforce capabilities (mainly resulting from Salesforce acquisitions) in other practices. For example, the company has MuleSoft expertise in its API practice, Tableau, and Salesforce Industries elsewhere.
 
Scope of the Report
The report provides a comprehensive and objective analysis of CGI’s Salesforce service capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.