Customer Information System (CIS) Market by Offering (Billing & Revenue Management Software, Meter Data Management Software, Customer Self-service Portals), Application (Service Order Management, Demand Response Analytics) - Global Forecast to 2030

It is anticipated that the customer information system market will experience substantial growth, increasing from USD 1.79 billion in 2025 to USD 3.26 billion by 2030, with a CAGR of 12.8% throughout the forecast period. The market is driven by the growing adoption of smart grid technology, AI-powered customer analytics, and cloud-based billing solutions, particularly in the utility sector. Increasing demand for real-time data processing, personalized customer engagement, and seamless omnichannel communication is pushing organizations to invest in CIS solutions. Additionally, regulatory mandates for accurate billing and energy consumption tracking are fueling market growth. The integration of AI and automation in CIS enhances operational efficiency and improves customer satisfaction. However, a key restraint is the high implementation cost and complexity of integrating CIS with legacy IT infrastructures. Smaller utility providers often face challenges in adopting advanced solutions due to budget constraints and the technical difficulties of migrating from outdated systems.

“By offering, software segment is expected to have the largest market share during the forecast period”

The software segment is projected to dominate the customer information system (CIS) market during the forecast period due to increasing demand for advanced customer data management solutions. Utilities and businesses rely on CIS software for billing, customer service, and analytics, driving market growth. Cloud-based solutions, AI integration, and automation further enhance efficiency, boosting adoption. Rising digital transformation initiatives and regulatory compliance requirements also contribute to software's market share. Additionally, ongoing upgrades and customization options make software solutions more attractive. Compared to services or hardware, software remains the primary driver of innovation, scalability, and cost-effectiveness in the CIS market.

“By application, demand response analytics is expected to register the fastest market growth rate during the forecast period.”

Demand response analytics is projected to experience the fastest growth in the Customer Information System (CIS) market due to increasing adoption by utilities for energy efficiency and grid optimization. As smart grids and real-time energy monitoring expand, utilities rely on demand response analytics to manage consumption patterns, reduce peak loads, and enhance customer engagement. The shift toward dynamic pricing models and renewable energy integration further accelerates adoption. Additionally, regulatory mandates and growing investments in data-driven decision-making contribute to its rapid expansion, making it a crucial application in the CIS market during the forecast period.

“By end user, Electricity & Power Distribution is expected to have the largest market share during the forecast period.”

The Electricity & Power Distribution sector is expected to dominate the Customer Information System (CIS) market during the forecast period due to rising energy demand, grid modernization, and digital transformation. Utilities increasingly adopt CIS solutions to enhance customer engagement, optimize billing, and improve outage management. Smart meters, renewable integration, and regulatory compliance further drive adoption. CIS enables real-time data analytics, seamless customer interactions, and efficient resource management. With increasing investments in smart grids and automation, power utilities prioritize advanced CIS solutions to streamline operations and improve service reliability, making Electricity & Power Distribution the largest segment in the market.

“By region, North America to have the largest market share in 2025 and Asia Pacific will account for fastest growth rate between 2025 to 2030.”

North America holds the largest market share in the customer information system (CIS) market due to its advanced technological infrastructure, high adoption of digital transformation strategies, and the presence of key market players. The region's strong focus on customer experience, data-driven decision-making, and regulatory compliance further drives the demand for CIS solutions. Moreover, industries such as banking, utilities, and telecommunications in North America have been early adopters of cloud-based and AI-driven customer information systems, further solidifying their dominance in the market. Meanwhile, the Asia-Pacific region is projected to experience the fastest growth rate between 2025 and 2030. This rapid expansion is driven by increasing digitalization, a rising number of internet users, and growing investments in smart infrastructure across countries like China, India, and Japan. Governments and enterprises in APAC are adopting AI, IoT, and big data analytics to enhance customer engagement, leading to a surge in demand for CIS solutions. Additionally, the region's expanding utility and telecom sectors, coupled with rising consumer expectations for personalized services, are accelerating the adoption of CIS platforms. The presence of emerging economies with untapped market potential makes APAC a key driver of future growth.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the customer information system market.

• By Company: Tier I – 23%, Tier II – 47%, and Tier III – 30%
• By Designation: Directors– 38%, Managers – 48%, and others – 14%
• By Region: North America – 42%, Europe – 30%, Asia Pacific – 15%, Middle East & Africa –5%, and Latin America– 8%

The report includes the study of key players offering customer information system solutions. It profiles major vendors in the customer information system market. The major players in the customer information system market include Oracle (US), SAP (Germany), IBM (US), Wipro (India), Hansen Technologies (Australia), Engineering Group (Italy), Gentrack (New Zealand), Minsait (Spain), CSG International (US), Solteq (Finland), EG (Denmark), Inhemeter (China), i3 Verticals (US), Itineris (Belgium), Fluentgrid (India), Asseco Group (Poland), Meridian Cooperative (US), Smart Energy Water (US), Open Intelligence (US), Cayenta (Canada), Advanced Utility Systems (Canada), Ferranti Computer Systems (Belgium), NorthStar Utilities Solutions (Canada), VertexOne (US), Tally Group (Australia), Avertra (US), Cogsdale (Canada), inHANCE Utilities Solutions (US), Efluid (France), Milsoft Utility Solutions (US), Bynry (US), Starnik (US), SpryPoint (Canada), Continental Utility Solutions, Inc. (US), MaxBill (UK), SkyBill (Latvia).

Research coverage

This research report categorizes the customer information system Market by offering (software and services), by application (customer data storage & retrieval, billing & payment automation, metering data integration, service order management, usage analytics & reporting, demand response analytics, communication tools, and other applications), by deployment mode (cloud and on-premises) by end user (electricity & power distribution utilities, water & wastewater management utilities, gas utilities, and renewable energy utilities) and by Region (North America, Europe, the Middle East and Africa, Asia Pacific, and Latin America). The scope of the report covers detailed information regarding the major factors, such as drivers, restraints, challenges, and opportunities, influencing the growth of the customer information system market. A detailed analysis of the key industry players has been done to provide insights into their business overview, solutions, and services; key strategies; contracts, partnerships, agreements, new product & service launches, mergers and acquisitions, and recent developments associated with the customer information system market. Competitive analysis of upcoming startups in the customer information system market ecosystem is covered in this report.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall customer information system market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

• Analysis of key drivers (Regulatory compliance & government mandates, shift to smart grids & advanced metering infrastructure (AMI), digital transformation in utilities, rising utility customer expectations), restraints (High implementation & upgrade costs , limited customization in off-the-shelf CIS), opportunities (Integration with AI & data analytics, demand for personalized tariff structures, utility E-marketplace & value-added services), and challenges (Interoperability between legacy & modern systems, cybersecurity & compliance pressure).
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the customer information system market.
• Market Development: Comprehensive information about lucrative markets – the report analyses the customer information system market across varied regions.
• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the customer information system market.
• Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like Oracle (US), SAP (Germany), IBM (US), Wipro (India), Hansen Technologies (Australia), Engineering Group (Italy), Gentrack (New Zealand), Minsait (Spain), CSG International (US), Solteq (Finland), EG (Denmark), Inhemeter (China), i3 Verticals (US), Itineris (Belgium), Fluentgrid (India), Asseco Group (Poland), Meridian Cooperative (US), Smart Energy Water (US), Open Intelligence (US), Cayenta (Canada), Advanced Utility Systems (Canada), Ferranti Computer Systems (Belgium), NorthStar Utilities Solutions (Canada), VertexOne (US), Tally Group (Australia), Avertra (US), Cogsdale (Canada), inHANCE Utilities Solutions (US), Efluid (France), Milsoft Utility Solutions (US), Bynry (US), Starnik (US), SpryPoint (Canada), Continental Utility Solutions, Inc. (US), MaxBill (UK), SkyBill (Latvia) among others in the customer information system market. The report also helps stakeholders understand the pulse of the customer information system market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Tables List

Table 1 Usd Exchange Rate, 2020–2024

Table 2 Primary Interviews

Table 3 Factor Analysis

Table 4 Customer Information System Market Size And Growth Rate,

2020–2024 (Usd Million, Y-o-y %)

Table 5 Customer Information System Market Size And Growth Rate,

2025–2030 (Usd Million, Y-o-y %)

Table 6 Role Of Companies In Ecosystem

Table 7 North America: List Of Regulatory Bodies, Government Agencies,

And Other Organizations

Table 8 Europe: List Of Regulatory Bodies, Government Agencies,

And Other Organizations

Table 9 Asia Pacific: List Of Regulatory Bodies, Government Agencies,

And Other Organizations

Table 10 Middle East & Africa: List Of Regulatory Bodies, Government Agencies, And Other Organizations

Table 11 Latin America: List Of Regulatory Bodies, Government Agencies,

And Other Organizations

Table 12 Patents Filed, 2015–2024

Table 13 List Of Few Patents In Customer Information System Market,

2023–2025

Table 14 Average Selling Price Of Offerings, By Key Player, 2024

Table 15 Average Selling Price Of Applications, By Key Player, 2024

Table 16 Customer Information System Market: List Of Key Conferences

And Events, 2025–2026

Table 17 Impact Of Porter’s Five Forces On Customer

Information System Market

Table 18 Influence Of Stakeholders On Buying Process For Top Three End Users

Table 19 Key Buying Criteria For Top Three End Users

Table 20 Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 21 Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 22 Customer Information System Market, By Software,

2020–2024 (Usd Million)

Table 23 Customer Information System Market, By Software,

2025–2030 (Usd Million)

Table 24 Software: Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 25 Software: Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 26 Customer Data Management Platforms: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 27 Customer Data Management Platforms: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 28 Billing & Revenue Management Software: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 29 Billing & Revenue Management Software: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 30 Customer Analytics Platforms: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 31 Customer Analytics Platforms: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 32 Workflow Automation Tools: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 33 Workflow Automation Tools: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 34 Meter Data Management Systems: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 35 Meter Data Management Systems: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 36 Customer Self-service Portals: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 37 Customer Self-service Portals: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 38 Crm Integration Software: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 39 Crm Integration Software: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 40 Other Software: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 41 Other Software: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 42 Customer Information System Market, By Service,

2020–2024 (Usd Million)

Table 43 Customer Information System Market, By Service,

2025–2030 (Usd Million)

Table 44 Services: Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 45 Services: Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 46 Implementation & Integration Services: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 47 Implementation & Integration Services: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 48 Consulting Services: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 49 Consulting Services: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 50 Maintenance & Support Services: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 51 Maintenance & Support Services: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 52 Managed Services: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 53 Managed Services: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 54 Customer Information System Market, By Deployment Mode,

2020–2024 (Usd Million)

Table 55 Customer Information System Market, By Deployment Mode,

2025–2030 (Usd Million)

Table 56 On-premises: Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 57 On-premises: Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 58 Cloud: Customer Information System Market, By Type,

2020–2024 (Usd Million)

Table 59 Cloud: Customer Information System Market, By Type,

2025–2030 (Usd Million)

Table 60 Cloud: Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 61 Cloud: Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 62 Public Cloud: Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 63 Public Cloud: Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 64 Private Cloud: Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 65 Private Cloud: Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 66 Hybrid Cloud: Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 67 Hybrid Cloud: Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 68 Customer Information System Market, By Application,

2020–2024 (Usd Million)

Table 69 Customer Information System Market, By Application,

2025–2030 (Usd Million)

Table 70 Customer Data Storage & Retrieval: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 71 Customer Data Storage & Retrieval: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 72 Billing & Payment Automation: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 73 Billing & Payment Automation: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 74 Metering Data Integration: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 75 Metering Data Integration: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 76 Service Order Management: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 77 Service Order Management: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 78 Usage Analytics & Reporting: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 79 Usage Analytics & Reporting: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 80 Demand Response Analytics: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 81 Demand Response Analytics: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 82 Communication Tools: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 83 Communication Tools: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 84 Other Applications: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 85 Other Applications: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 86 Customer Information System Market, By End User,

2020–2024 (Usd Million)

Table 87 Customer Information System Market, By End User,

2025–2030 (Usd Million)

Table 88 Electricity & Power Distribution Utilities: Customer Information System Market, By Type, 2020–2024 (Usd Million)

Table 89 Electricity & Power Distribution Utilities: Customer Information System Market, By Type, 2025–2030 (Usd Million)

Table 90 Electricity & Power Distribution Utilities: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 91 Electricity & Power Distribution Utilities: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 92 Electricity Distribution Utilities: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 93 Electricity Distribution Utilities: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 94 Retail Electricity Providers: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 95 Retail Electricity Providers: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 96 Water & Wastewater Management Utilities: Customer Information System Market, By Type, 2020–2024 (Usd Million)

Table 97 Water & Wastewater Management Utilities: Customer Information System Market, By Type, 2025–2030 (Usd Million)

Table 98 Water & Wastewater Management Utilities: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 99 Water & Wastewater Management Utilities: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 100 Potable Water Utilities: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 101 Potable Water Utilities: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 102 Wastewater Treatment Utilities: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 103 Wastewater Treatment Utilities: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 104 Gas Utilities: Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 105 Gas Utilities: Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 106 Renewable Energy Utilities: Customer Information System Market,

By Type, 2020–2024 (Usd Million)

Table 107 Renewable Energy Utilities: Customer Information System Market,

By Type, 2025–2030 (Usd Million)

Table 108 Renewable Energy Utilities: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 109 Renewable Energy Utilities: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 110 Solar Energy Utilities: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 111 Solar Energy Utilities: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 112 Wind Energy Utilities: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 113 Wind Energy Utilities: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 114 Hydroelectric Energy Utilities: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 115 Hydroelectric Energy Utilities: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 116 Biomass Energy Utilities: Customer Information System Market,

By Region, 2020–2024 (Usd Million)

Table 117 Biomass Energy Utilities: Customer Information System Market,

By Region, 2025–2030 (Usd Million)

Table 118 Other Renewable Energy Utilities: Customer Information System Market, By Region, 2020–2024 (Usd Million)

Table 119 Other Renewable Energy Utilities: Customer Information System Market, By Region, 2025–2030 (Usd Million)

Table 120 Customer Information System Market, By Region,

2020–2024 (Usd Million)

Table 121 Customer Information System Market, By Region,

2025–2030 (Usd Million)

Table 122 North America: Customer Information System Market, By Offering, 2020–2024 (Usd Million)

Table 123 North America: Customer Information System Market, By Offering, 2025–2030 (Usd Million)

Table 124 North America: Customer Information System Market, By Software, 2020–2024 (Usd Million)

Table 125 North America: Customer Information System Market, By Software, 2025–2030 (Usd Million)

Table 126 North America: Customer Information System Market, By Service, 2020–2024 (Usd Million)

Table 127 North America: Customer Information System Market, By Service, 2025–2030 (Usd Million)

Table 128 North America: Customer Information System Market, By Deployment Mode, 2020–2024 (Usd Million)

Table 129 North America: Customer Information System Market, By Deployment Mode, 2025–2030 (Usd Million)

Table 130 North America: Customer Information System Market,

By Cloud Deployment Mode, 2020–2024 (Usd Million)

Table 131 North America: Customer Information System Market,

By Cloud Deployment Mode, 2025–2030 (Usd Million)

Table 132 North America: Customer Information System Market, By Application, 2020–2024 (Usd Million)

Table 133 North America: Customer Information System Market, By Application, 2025–2030 (Usd Million)

Table 134 North America: Customer Information System Market, By End User, 2020–2024 (Usd Million)

Table 135 North America: Customer Information System Market, By End User, 2025–2030 (Usd Million)

Table 136 North America: Customer Information System Market,

By Electricity & Power Distribution, 2020–2024 (Usd Million)

Table 137 North America: Customer Information System Market,

By Electricity & Power Distribution, 2025–2030 (Usd Million)

Table 138 North America: Customer Information System Market,

By Water & Wastewater Management, 2020–2024 (Usd Million)

Table 139 North America: Customer Information System Market,

By Water & Wastewater Management, 2025–2030 (Usd Million)

Table 140 North America: Customer Information System Market, By Renewable Energy Utility, 2020–2024 (Usd Million)

Table 141 North America: Customer Information System Market,

By Renewable Energy Utility, 2025–2030 (Usd Million)

Table 142 North America: Customer Information System Market,

By Country, 2020–2024 (Usd Million)

Table 143 North America: Customer Information System Market,

By Country, 2025–2030 (Usd Million)

Table 144 Us: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 145 Us: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 146 Canada: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 147 Canada: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 148 Europe: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 149 Europe: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 150 Europe: Customer Information System Market, By Software,

2020–2024 (Usd Million)

Table 151 Europe: Customer Information System Market, By Software,

2025–2030 (Usd Million)

Table 152 Europe: Customer Information System Market, By Service,

2020–2024 (Usd Million)

Table 153 Europe: Customer Information System Market, By Service,

2025–2030 (Usd Million)

Table 154 Europe: Customer Information System Market, By Deployment Mode, 2020–2024 (Usd Million)

Table 155 Europe: Customer Information System Market, By Deployment Mode, 2025–2030 (Usd Million)

Table 156 Europe: Customer Information System Market, By Cloud Deployment Mode, 2020–2024 (Usd Million)

Table 157 Europe: Customer Information System Market, By Cloud Deployment Mode, 2025–2030 (Usd Million)

Table 158 Europe: Customer Information System Market, By Application,

2020–2024 (Usd Million)

Table 159 Europe: Customer Information System Market, By Application,

2025–2030 (Usd Million)

Table 160 Europe: Customer Information System Market, By End User,

2020–2024 (Usd Million)

Table 161 Europe: Customer Information System Market, By End User,

2025–2030 (Usd Million)

Table 162 Europe: Customer Information System Market, By Electricity & Power Distribution, 2020–2024 (Usd Million)

Table 163 Europe: Customer Information System Market, By Electricity & Power Distribution, 2025–2030 (Usd Million)

Table 164 Europe: Customer Information System Market, By Water & Wastewater Management, 2020–2024 (Usd Million)

Table 165 Europe: Customer Information System Market, By Water & Wastewater Management, 2025–2030 (Usd Million)

Table 166 Europe: Customer Information System Market, By Renewable Energy Utility, 2020–2024 (Usd Million)

Table 167 Europe: Customer Information System Market, By Renewable Energy Utility, 2025–2030 (Usd Million)

Table 168 Europe: Customer Information System Market, By Country,

2020–2024 (Usd Million)

Table 169 Europe: Customer Information System Market, By Country,

2025–2030 (Usd Million)

Table 170 Uk: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 171 Uk: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 172 Germany: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 173 Germany: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 174 France: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 175 France: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 176 Italy: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 177 Italy: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 178 Spain: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 179 Spain: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 180 Rest Of Europe: Customer Information System Market, By Offering, 2020–2024 (Usd Million)

Table 181 Rest Of Europe: Customer Information System Market, By Offering, 2025–2030 (Usd Million)

Table 182 Asia Pacific: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 183 Asia Pacific: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 184 Asia Pacific: Customer Information System Market, By Software,

2020–2024 (Usd Million)

Table 185 Asia Pacific: Customer Information System Market, By Software,

2025–2030 (Usd Million)

Table 186 Asia Pacific: Customer Information System Market, By Service,

2020–2024 (Usd Million)

Table 187 Asia Pacific: Customer Information System Market, By Service,

2025–2030 (Usd Million)

Table 188 Asia Pacific: Customer Information System Market, By Deployment Mode, 2020–2024 (Usd Million)

Table 189 Asia Pacific: Customer Information System Market, By Deployment Mode, 2025–2030 (Usd Million)

Table 190 Asia Pacific: Customer Information System Market,

By Cloud Deployment Mode, 2020–2024 (Usd Million)

Table 191 Asia Pacific: Customer Information System Market,

By Cloud Deployment Mode, 2025–2030 (Usd Million)

Table 192 Asia Pacific: Customer Information System Market, By Application, 2020–2024 (Usd Million)

Table 193 Asia Pacific: Customer Information System Market, By Application, 2025–2030 (Usd Million)

Table 194 Asia Pacific: Customer Information System Market, By End User,

2020–2024 (Usd Million)

Table 195 Asia Pacific: Customer Information System Market, By End User,

2025–2030 (Usd Million)

Table 196 Asia Pacific: Customer Information System Market,

By Electricity & Power Distribution, 2020–2024 (Usd Million)

Table 197 Asia Pacific: Customer Information System Market,

By Electricity & Power Distribution, 2025–2030 (Usd Million)

Table 198 Asia Pacific: Customer Information System Market, By Water & Wastewater Management, 2020–2024 (Usd Million)

Table 199 Asia Pacific: Customer Information System Market, By Water & Wastewater Management, 2025–2030 (Usd Million)

Table 200 Asia Pacific: Customer Information System Market, By Renewable Energy Utility, 2020–2024 (Usd Million)

Table 201 Asia Pacific: Customer Information System Market, By Renewable Energy Utility, 2025–2030 (Usd Million)

Table 202 Asia Pacific: Customer Information System Market, By Country,

2020–2024 (Usd Million)

Table 203 Asia Pacific: Customer Information System Market, By Country,

2025–2030 (Usd Million)

Table 204 China: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 205 China: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 206 India: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 207 India: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 208 Japan: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 209 Japan: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 210 South Korea: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 211 South Korea: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 212 Australia & New Zealand: Customer Information System Market,

By Offering, 2020–2024 (Usd Million)

Table 213 Australia & New Zealand: Customer Information System Market,

By Offering, 2025–2030 (Usd Million)

Table 214 Pakistan: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 215 Pakistan: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 216 Asean: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 217 Asean: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 218 Asean: Customer Information System Market, By Country,

2020–2024 (Usd Million)

Table 219 Asean: Customer Information System Market, By Country,

2025–2030 (Usd Million)

Table 220 Philippines: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 221 Philippines: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 222 Malaysia: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 223 Malaysia: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 224 Singapore: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 225 Singapore: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 226 Rest Of Asean: Customer Information System Market, By Offering, 2020–2024 (Usd Million)

Table 227 Rest Of Asean: Customer Information System Market, By Offering, 2025–2030 (Usd Million)

Table 228 Rest Of Asia Pacific: Customer Information System Market, By Offering, 2020–2024 (Usd Million)

Table 229 Rest Of Asia Pacific: Customer Information System Market, By Offering, 2025–2030 (Usd Million)

Table 230 Middle East & Africa: Customer Information System Market,

By Offering, 2020–2024 (Usd Million)

Table 231 Middle East & Africa: Customer Information System Market,

By Offering, 2025–2030 (Usd Million)

Table 232 Middle East & Africa: Customer Information System Market,

By Software, 2020–2024 (Usd Million)

Table 233 Middle East & Africa: Customer Information System Market,

By Software, 2025–2030 (Usd Million)

Table 234 Middle East & Africa: Customer Information System Market,

By Service, 2020–2024 (Usd Million)

Table 235 Middle East & Africa: Customer Information System Market,

By Service, 2025–2030 (Usd Million)

Table 236 Middle East & Africa: Customer Information System Market,

By Deployment Mode, 2020–2024 (Usd Million)

Table 237 Middle East & Africa: Customer Information System Market,

By Deployment Mode, 2025–2030 (Usd Million)

Table 238 Middle East & Africa: Customer Information System Market,

By Cloud Deployment Mode, 2020–2024 (Usd Million)

Table 239 Middle East & Africa: Customer Information System Market,

By Cloud Deployment Mode, 2025–2030 (Usd Million)

Table 240 Middle East & Africa: Customer Information System Market,

By Application, 2020–2024 (Usd Million)

Table 241 Middle East & Africa: Customer Information System Market,

By Application, 2025–2030 (Usd Million)

Table 242 Middle East & Africa: Customer Information System Market,

By End User, 2020–2024 (Usd Million)

Table 243 Middle East & Africa: Customer Information System Market,

By End User, 2025–2030 (Usd Million)

Table 244 Middle East & Africa: Customer Information System Market,

By Electricity & Power Distribution, 2020–2024 (Usd Million)

Table 245 Middle East & Africa: Customer Information System Market,

By Electricity & Power Distribution, 2025–2030 (Usd Million)

Table 246 Middle East & Africa: Customer Information System Market,

By Water & Wastewater Management, 2020–2024 (Usd Million)

Table 247 Middle East & Africa: Customer Information System Market,

By Water & Wastewater Management, 2025–2030 (Usd Million)

Table 248 Middle East & Africa: Customer Information System Market,

By Renewable Energy Utility, 2020–2024 (Usd Million)

Table 249 Middle East & Africa: Customer Information System Market,

By Renewable Energy Utility, 2025–2030 (Usd Million)

Table 250 Middle East & Africa: Customer Information System Market,

By Country, 2020–2024 (Usd Million)

Table 251 Middle East & Africa: Customer Information System Market,

By Country, 2025–2030 (Usd Million)

Table 252 Uae: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 253 Uae: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 254 Saudi Arabia: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 255 Saudi Arabia: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 256 South Africa: Customer Information System Market, By Offering, 2020–2024 (Usd Million)

Table 257 South Africa: Customer Information System Market, By Offering, 2025–2030 (Usd Million)

Table 258 Rest Of Middle East & Africa: Customer Information System Market,

By Offering, 2020–2024 (Usd Million)

Table 259 Rest Of Middle East & Africa: Customer Information System Market,

By Offering, 2025–2030 (Usd Million)

Table 260 Latin America: Customer Information System Market, By Offering, 2020–2024 (Usd Million)

Table 261 Latin America: Customer Information System Market, By Offering, 2025–2030 (Usd Million)

Table 262 Latin America: Customer Information System Market, By Software, 2020–2024 (Usd Million)

Table 263 Latin America: Customer Information System Market, By Software, 2025–2030 (Usd Million)

Table 264 Latin America: Customer Information System Market, By Service,

2020–2024 (Usd Million)

Table 265 Latin America: Customer Information System Market, By Service,

2025–2030 (Usd Million)

Table 266 Latin America: Customer Information System Market, By Deployment Mode, 2020–2024 (Usd Million)

Table 267 Latin America: Customer Information System Market, By Deployment Mode, 2025–2030 (Usd Million)

Table 268 Latin America: Customer Information System Market, By Cloud Deployment Mode, 2020–2024 (Usd Million)

Table 269 Latin America: Customer Information System Market, By Cloud Deployment Mode, 2025–2030 (Usd Million)

Table 270 Latin America: Customer Information System Market, By Application, 2020–2024 (Usd Million)

Table 271 Latin America: Customer Information System Market, By Application, 2025–2030 (Usd Million)

Table 272 Latin America: Customer Information System Market, By End User, 2020–2024 (Usd Million)

Table 273 Latin America: Customer Information System Market, By End User, 2025–2030 (Usd Million)

Table 274 Latin America: Customer Information System Market, By Electricity & Power Distribution, 2020–2024 (Usd Million)

Table 275 Latin America: Customer Information System Market, By Electricity & Power Distribution, 2025–2030 (Usd Million)

Table 276 Latin America: Customer Information System Market, By Water & Wastewater Management, 2020–2024 (Usd Million)

Table 277 Latin America: Customer Information System Market, By Water & Wastewater Management, 2025–2030 (Usd Million)

Table 278 Latin America: Customer Information System Market, By Renewable Energy Utility, 2020–2024 (Usd Million)

Table 279 Latin America: Customer Information System Market, By Renewable Energy Utility, 2025–2030 (Usd Million)

Table 280 Latin America: Customer Information System Market, By Country, 2020–2024 (Usd Million)

Table 281 Latin America: Customer Information System Market, By Country, 2025–2030 (Usd Million)

Table 282 Brazil: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 283 Brazil: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 284 Mexico: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 285 Mexico: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 286 Argentina: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 287 Argentina: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 288 Peru: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Table 289 Peru: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 290 Colombia: Customer Information System Market, By Offering,

2020–2024 (Usd Million)

Tabl e 291 Colombia: Customer Information System Market, By Offering,

2025–2030 (Usd Million)

Table 292 Rest Of Latin America: Customer Information System Market,

By Offering, 2020–2024 (Usd Million)

Table 293 Rest Of Latin America: Customer Information System Market,

By Offering, 2025–2030 (Usd Million)

Table 294 Customer Information System Market: Overview Of Strategies Adopted By Key Vendors, 2022–2024

Table 295 Customer Information System Market: Degree Of Competition

Table 296 Customer Information System Market: Regional

Footprint (19 Companies)

Table 297 Customer Information System Market: Offering

Footprint (19 Companies)

Table 298 Customer Information System Market: Application

Footprint (19 Companies)

Table 299 Customer Information System Market: End User

Footprint (19 Companies)

Table 300 Customer Information System Market: Key Startups/Smes

Table 301 Customer Information System Market: Competitive Benchmarking Of Key Startups/Smes

Table 302 Customer Information System Market:

Product Launches And Enhancements, January 2022–march 2025

Table 303 Customer Information System Market: Deals,

January 2022–march 2025

Table 304 Gentrack: Company Overview

Table 305 Gentrack: Products/Solutions/Services Offered

Table 306 Gentrack: Product Launches And Enhancements

Table 307 Gentrack: Deals

Table 308 Oracle: Company Overview

Table 309 Oracle: Products/Solutions/Services Offered

Table 310 Oracle: Product Launches And Enhancements

Table 311 Oracle: Deals

Table 312 Sap: Company Overview

Table 313 Sap: Products/Solutions/Services Offered

Table 314 Sap: Product Launches And Enhancements

Table 315 Sap: Deals

Table 316 Hansen Technologies: Company Overview

Table 317 Hansen Technologies: Products/Solutions/Services Offered

Table 318 Hansen Technologies: Product Launches And Enhancements

Table 319 Hansen Technologies: Deals

Table 320 I3 Verticals: Company Overview

Table 321 I3 Verticals: Products/Solutions/Services Offered

Table 322 I3 Verticals: Product Launches And Enhancements

Table 323 Minsait: Company Overview

Table 324 Minsait: Products/Solutions/Services Offered

Table 325 Minsait: Product Launches And Enhancements

Table 326 Minsait: Deals

Table 327 Csg International: Company Overview

Table 328 Csg International: Products/Solutions/Services Offered

Table 329 Solteq: Company Overview

Table 330 Solteq: Products/Solutions/Services Offered

Table 331 Solteq: Deals

Table 332 Wipro: Company Overview

Table 333 Wipro: Products/Solutions/Services Offered

Table 334 Ibm: Company Overview

Table 335 Ibm: Products/Solutions/Services Offered

Table 336 Ibm: Product Launches And Enhancements

Table 337 Customer Data Platform Market, By Offering, 2018–2023 (Usd Million)

Table 338 Customer Data Platform Market, By Offering, 2024–2028 (Usd Million)

Table 339 Customer Data Platform Market, By Data Channel,

2018–2023 (Usd Million)

Table 340 Customer Data Platform Market, By Data Channel,

2024–2028 (Usd Million)

Table 341 Customer Data Platform Market, By Type, 2018–2023 (Usd Million)

Table 342 Customer Data Platform Market, By Type, 2024–2028 (Usd Million)

Table 343 Customer Data Platform Market, By Application,

2018–2023 (Usd Million)

Table 344 Customer Data Platform Market, By Application,

2024–2028 (Usd Million)

Table 345 Customer Data Platform Market, By Vertical, 2018–2023 (Usd Million)

Table 346 Customer Data Platform Market, By Vertical, 2024–2028 (Usd Million)

Table 347 Customer Data Platform Market, By Region, 2018–2023 (Usd Million)

Table 348 Customer Data Platform Market, By Region, 2024–2028 (Usd Million)

Table 349 Smart Grid Analytics Market, By Offering, 2019–2023 (Usd Million)

Table 350 Smart Grid Analytics Market, By Offering, 2024–2029 (Usd Million)

Table 351 Smart Grid Analytics Market, By Organization Size,

2019–2023 (Usd Million)

Table 352 Smart Grid Analytics Market, By Organization Size,

2024–2029 (Usd Million)

Table 353 Smart Grid Analytics Market, By Application, 2019–2023 (Usd Million)

Table 354 Smart Grid Analytics Market, By Application, 2024–2029 (Usd Million)

Table 355 Smart Grid Analytics Market, By Analytics Type,

2019–2023 (Usd Million)

Table 356 Smart Grid Analytics Market, By Analytics Type,

2024–2029 (Usd Million)

Table 357 Smart Grid Analytics Market, By Region, 2019–2023 (Usd Million)

Table 358 Smart Grid Analytics Market, By Region, 2024–2029 (Usd Million)

Figures List

Figure 1 Customer Information System Market: Research Design

Figure 2 Data Triangulation

Figure 3 Customer Information System Market: Top-down And Bottom-up Approaches

Figure 4 Market Size Estimation Methodology - Approach 1, Bottom-up

(Supply-side): Revenue From Offerings Of Customer Information System Market

Figure 5 Market Size Estimation Methodology - Approach 2, Bottom-up

(Supply-side): Collective Revenue From All Software & Services Of Customer Information System Market

Figure 6 Market Size Estimation Methodology - Approach 3, Bottom-up

(Supply-side): Collective Revenue From All Software & Services Of Customer Information System Market

Figure 7 Market Size Estimation Methodology - Approach 4, Bottom-up

(Demand-side): Share Of Customer Information System Market Through Overall It Spending Of Utilities

Figure 8 Software Segment To Dominate Market In 2025

Figure 9 Billing & Revenue Management Software Segment To Hold Largest Market Share In 2025

Figure 10 Maintenance & Support Services Segment To Lead Market In 2025

Figure 11 Cloud Segment To Account For Majority Market Share In 2025

Figure 12 Public Cloud Segment To Lead Market In 2025

Figure 13 Billing & Payment Automation Segment To Account

For Largest Market Share In 2025

Figure 14 Waste & Wastewater Management Utilities Segment To Register Highest Cagr During Forecast Period

Figure 15 Asia Pacific To Register Fastest Growth Rate During Forecast Period

Figure 16 Smart Grids, Ai-powered Analytics, And Cloud Platforms Boost Cis Adoption, Driving Operational Efficiency And Seamless Integration

Figure 17 Demand Response Analytics Segment To Witness Highest Growth Rate During Forecast Period

Figure 18 Billing & Revenue Management Software And Electricity & Power Distribution Utilities Segments To Account For Largest Market Shares In North America In 2025

Figure 19 North America To Account For Largest Market Share In 2025

Figure 20 Customer Information System Market: Drivers, Restraints, Opportunities, And Challenges

Figure 21 Evolution Of Customer Information System Market

Figure 22 Customer Information System Market: Supply Chain Analysis

Figure 23 Customer Information System Market: Ecosystem Analysis

Figure 24 Customer Information System Market:

Investment And Funding Scenario

Figure 25 Market Potential Of Generative Ai In Various Customer Information System Use Cases

Figure 26 Patents Applied And Granted, 2015–2025

Figure 27 Regional Analysis Of Patents Granted, 2015–2024

Figure 28 Customer Information System Market: Porter’s Five Forces Analysis

Figure 29 Influence Of Stakeholders On Buying Process For Top Three End Users

Figure 30 Key Buying Criteria For Top Three End Users

Figure 31 Trends/Disruptions Impacting Customer Business

Figure 32 Services Segment To Register Higher Cagr Than Software Segment During Forecast Period

Figure 33 Customer Analytics Platforms Segment To Register Highest

Cagr During Forecast Period

Figure 34 Managed Services Segment To Register Highest

Cagr During Forecast Period

Figure 35 Cloud Segment To Register Higher Cagr Than On-premises Segment During Forecast Period

Figure 36 Hybrid Cloud Segment To Register Highest Cagr During Forecast Period

Figure 37 Demand Response Analytics Segment To Register Highest Cagr During Forecast Period

Figure 38 Water & Wastewater Management Utilities Segment To Register Highest Cagr During Forecast Period

Figure 39 Electricity Distribution Utilities Segment To Account For Larger Market Size Than Retail Electricity Providers Segment From

2025 To 2030

Figure 40 Wastewater Treatment Utilities Segment To Register Higher Cagr Than Potable Water Utilities Segment Between 2025 And 2030

Figure 41 Solar Energy Utilities Segment To Lead Market From 2025 To 2030

Figure 42 North America To Be Largest Regional Market During Forecast Period

Figure 43 South Korea To Witness Fastest Growth During Forecast Period

Figure 44 North America: Customer Information System Market Snapshot

Figure 45 Asia Pacific: Customer Information System Market Snapshot

Figure 46 Customer Information System Market: Revenue Analysis Of Top Five Public Players, 2022–2024

Figure 47 Share Of Leading Companies In Customer Information

System Market, 2024

Figure 48 Product Comparative Analysis, By Billing & Revenue Management Software

Figure 49 Product Comparative Analysis, By Meter Data Management Solutions

Figure 50 Company Valuation And Financial Metrics Of Key Vendors

Figure 51 Year-to-date (Ytd) Price Total Return And 5-year Stock Beta Of

Key Vendors

Figure 52 Customer Information System Market: Company Evaluation Matrix

(Key Players), 2024

Figure 53 Customer Information System Market: Company Footprint

(19 Companies)

Figure 54 Customer Information System Market: Company Evaluation Matrix (Startups/Smes), 2024

Figure 55 Gentrack: Company Snapshot

Figure 56 Oracle: Company Snapshot

Figure 57 Sap: Company Snapshot

Figure 58 Hansen Technologies: Company Snapshot

Figure 59 I3 Verticals: Company Snapshot

Figure 60 Csg International: Company Snapshot

Figure 61 Solteq: Company Snapshot

Figure 62 Wipro: Company Snapshot

Figure 63 Ibm: Company Snapshot