Cloud ITSM Market by Offering (Solutions (Change & Configuration Management, Operations & Performance Management), and Services), Deployment Mode (Public, Private, Hybrid Cloud), Organization Size, Vertical and Region - Global Forecast to 2029

Cloud ITSM Market by Offering (Solutions (Change & Configuration Management, Operations & Performance Management), and Services), Deployment Mode (Public, Private, Hybrid Cloud), Organization Size, Vertical and Region - Global Forecast to 2029

The Cloud ITSM market size is expected to grow from USD 9.5 billion in 2024 to USD 17.8 billion by 2029 at a Compound Annual Growth Rate (CAGR) of 13.5% during the forecast period. IT teams know the privacy breach, downtime and service interruption, and potential data transfer risks between devices and the cloud. Cloud ITSM addresses these concerns by minimizing the need for extensive data transfer in specific environments. By leveraging a cloud platform, organizations can locally filter sensitive data and only transmit essential information required for model building to the cloud. This approach enables enterprises to maintain robust security measures and compliance frameworks tailored to their specific requirements while ensuring adherence to audit standards.

""By Offering, the services segment will record a higher CAGR during the forecast period. ""

Cloud ITSM market, the services segment is estimated to achieve the most substantial Compound Annual Growth Rate (CAGR) during the forecast period. This projection underscores the critical role of related services, particularly professional and managed services, in facilitating effective ITSM implementation. Professional services encompass a spectrum of offerings, from education and training to consulting and support, essential for the seamless execution of ITSM solutions. Conversely, managed services deliver tailored software solutions to meet specific user needs, guiding them through every stage of software utilization. Given factors like limited technical know-how and a focus on core business functions, ITSM services are indispensable for fostering widespread adoption among enterprises.

""By Deployment mode, Public Cloud will hold the largest market share during the forecast period.""

Public cloud deployment involves accessing IT service management solutions and resources provided by third-party vendors over the Internet. This model offers scalability, flexibility, and cost-effectiveness as organizations can pay only for their services without needing upfront infrastructure investments. Public cloud providers manage and maintain the underlying infrastructure, allowing businesses to focus on their core activities rather than IT management tasks. However, it may raise concerns regarding data security, compliance, and potential vendor lock-in. Since multiple tenants share the same infrastructure, limited customization options and performance variations might be based on resource allocation. Despite these challenges, public cloud deployment remains popular due to its rapid provisioning, global accessibility, and ability to support diverse workloads, making it an attractive option for organizations seeking agility and innovation in their ITSM strategies.

""By Vertical, the IT & ITeS Industry is projected to record the highest CAGR during the forecast period.""

During the forecast period, the IT & ITeS industry is set to experience the highest growth rate in the Cloud ITSM market. This surge is fueled by the sector's growing need for sophisticated ITSM solutions to optimize operations, enhance service quality, and ensure compliance. As these companies expand and innovate, their need for effective ITSM frameworks to manage intricate IT systems becomes more critical. These solutions are vital to boosting efficiency, minimizing downtime, and improving resource management, all of which are essential for maintaining a competitive edge and achieving operational excellence in the dynamic IT sector.

The breakup of the profiles of the primary participants is below:

By Company Type: Tier I: 29%, Tier II: 45%, and Tier III: 26%

By Designation: C-Level Executives: 30%, Director Level: 25%, and *Others: 45%

By Region: North America: 40%, Europe: 30%, Asia Pacific: 25%, **RoW: 5%

* Others include sales managers, marketing managers, and product managers

**RoW include Middle East & Africa and Latin America

Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies' revenue ranges from USD 10 million to USD 100 million; and tier 3 companies' revenue is less than 10 million

Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis

Key Players

Some of the key players operating in the Cloud ITSM market are ServiceNow (US), BMC Software (US), Broadcom (US), ManageEngine (US), Ivanti (US), Zendesk (US), Freshworks (US), SolarWinds (US), Atlassian (Australia), OpenText (US), among others.

Research coverage:

The market analysis in all its areas covers the Cloud ITSM market. Its goal is to project market size and development potential in several segments, including Offerings, Deployment Mode, organization size, verticals, and regions. It comprises a thorough competition analysis of the major market players, company biographies, important insights regarding their offers in terms of goods and services, current advancements, and crucial market strategies.

Reasons to buy this report:

The study will include information on the closest approximations of revenue figures for the Cloud ITSM market and its subsegments, which will assist market leaders and new entrants. Stakeholders will receive additional insights and a better understanding of the competitive landscape, enabling them to position their companies better and develop go-to-market (GTM) strategies. Additionally, the research offers information on major market drivers, constraints, opportunities, and challenges to help stakeholders understand the state of the industry.

The report provides insights on the following pointers:

Analysis of key drivers (Cloud ITSM enables organizations to scale their IT services based on demand, ensuring resources are efficiently allocated; Organizations can reduce the need for on-premises infrastructure with Cloud ITSM, leading to lower capital and operational costs; Cloud ITSM provides users access to IT services from anywhere, providing greater flexibility for the remote workforce; Cloud ITSM solutions agility helps businesses quickly adapt to changing business requirements and technological advancements), restraints (Concerns on adoption of Cloud ITSM solutions owing to data security and privacy breaches; Regulatory standards and industry-specific rules can hinder the adoption of cloud ITSM solutions in sectors needing strict data protection), opportunities (Potential for Cloud ITSM providers to (further) integrate their solutions with other cloud-based services; Leveraging AI and automation technologies within Cloud ITSM opens avenues for innovation and growth; Rapid adoption of Cloud ITSM solutions across sectors by delivering industry-specific tailored Cloud ITSM solutions based on demand), and challenges (Data security and privacy breach concerns; Challenges due to downtime and service interruptions) influencing the proliferation of the Cloud ITSM market.

Product Development/Innovation: Detailed insights on upcoming technologies, research & development (R&D) activities, and new product & service launches in the Cloud ITSM market.

Market Development: Comprehensive information about lucrative markets – the report analyses the Cloud ITSM market across varied regions.

Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the Cloud ITSM market.

Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players such as ServiceNow, BMC Software, Broadcom, and ManageEngine in the Cloud ITSM market.