United States (US) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Summary
BPO Services in the United States industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The US BPO services market had total revenues of $85,293.2 million in 2021, representing a compound annual growth rate (CAGR) of 5.5% between 2016 and 2021.
- The vertical-specific BPO segment was the market's most lucrative in 2021, with total revenues of $24,121.0 million, equivalent to 28.3% of the market's overall value.
- The US accounting for a share of 32.8%, is the largest IT service market worldwide. It is famous for outsourcing tech support and IT related services. Also, other industries such as healthcare, retail and financial services are growing significantly across the US market.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United States
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United States
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the United States bpo services market with five year forecasts by both value and volume
- What was the size of the United States bpo services market by value in 2021?
- What will be the size of the United States bpo services market in 2026?
- What factors are affecting the strength of competition in the United States bpo services market?
- How has the market performed over the last five years?
- Who are the top competitors in the United States' bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive Landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What are the strengths of leading players?
- 7.4. What were the most recent market developments?
- 8 Company Profiles
- 8.1. Accenture plc
- 8.2. Infosys Limited
- 8.3. Cognizant Technology Solutions Corp
- 8.4. SYNNEX Corporation
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: United States BPO services market value: $ million, 2016-21
- Table 2: United States BPO services market category segmentation: % share, by value, 2016-2021
- Table 3: United States BPO services market category segmentation: $ million, 2016-2021
- Table 4: United States BPO services market geography segmentation: $ million, 2021
- Table 5: United States BPO services market value forecast: $ million, 2021-26
- Table 6: Accenture plc: key facts
- Table 7: Accenture plc: Annual Financial Ratios
- Table 8: Accenture plc: Key Employees
- Table 9: Accenture plc: Key Employees Continued
- Table 10: Accenture plc: Key Employees Continued
- Table 11: Accenture plc: Key Employees Continued
- Table 12: Infosys Limited: key facts
- Table 13: Infosys Limited: Annual Financial Ratios
- Table 14: Infosys Limited: Key Employees
- Table 15: Infosys Limited: Key Employees Continued
- Table 16: Cognizant Technology Solutions Corp: key facts
- Table 17: Cognizant Technology Solutions Corp: Annual Financial Ratios
- Table 18: Cognizant Technology Solutions Corp: Key Employees
- Table 19: Cognizant Technology Solutions Corp: Key Employees Continued
- Table 20: SYNNEX Corporation: key facts
- Table 21: SYNNEX Corporation: Annual Financial Ratios
- Table 22: SYNNEX Corporation: Key Employees
- Table 23: SYNNEX Corporation: Key Employees Continued
- Table 24: United States size of population (million), 2017-21
- Table 25: United States gdp (constant 2005 prices, $ billion), 2017-21
- Table 26: United States gdp (current prices, $ billion), 2017-21
- Table 27: United States inflation, 2017-21
- Table 28: United States consumer price index (absolute), 2017-21
- Table 29: United States exchange rate, 2017-21
- List of Figures
- Figure 1: United States BPO services market value: $ million, 2016-21
- Figure 2: United States BPO services market category segmentation: $ million, 2016-2021
- Figure 3: United States BPO services market geography segmentation: % share, by value, 2021
- Figure 4: United States BPO services market value forecast: $ million, 2021-26
- Figure 5: Forces driving competition in the BPO services market in the United States, 2021
- Figure 6: Drivers of buyer power in the BPO services market in the United States, 2021
- Figure 7: Drivers of supplier power in the BPO services market in the United States, 2021
- Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in the United States, 2021
- Figure 9: Factors influencing the threat of substitutes in the BPO services market in the United States, 2021
- Figure 10: Drivers of degree of rivalry in the BPO services market in the United States, 2021
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook