United Kingdom (UK) BPO Services Market Summary, Competitive Analysis and Forecast to 2027
Summary
BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The UK BPO services market had total revenues of $13.5 billion in 2022, representing a compound annual growth rate (CAGR) of 5.1% between 2017 and 2022.
- The HR outsourcing segment accounted for the market's largest proportion in 2022, with total revenues of $3.5 billion, equivalent to 26.3% of the market's overall value.
- Factors such as historical ties with developing countries, lack of linguistic barriers due to English being an official language, access to advanced professional skills, and technological strength make the country one of the ideal destinations for outsourcing business functions.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United Kingdom
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United Kingdom
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the United Kingdom bpo services market with five year forecasts
- What was the size of the United Kingdom bpo services market by value in 2022?
- What will be the size of the United Kingdom bpo services market in 2027?
- What factors are affecting the strength of competition in the United Kingdom bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up the United Kingdom's bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What are the strengths of leading players?
- 7.4. What were the most recent market developments?
- 8 Company Profiles
- 8.1. Accenture plc
- 8.2. Infosys Limited
- 8.3. Capgemini SE
- 8.4. Capita plc
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: United Kingdom BPO services market value: $ million, 2017-22
- Table 2: United Kingdom BPO services market category segmentation: % share, by value, 2017-2022
- Table 3: United Kingdom BPO services market category segmentation: $ million, 2017-2022
- Table 4: United Kingdom BPO services market geography segmentation: $ million, 2022
- Table 5: United Kingdom BPO services market value forecast: $ million, 2022-27
- Table 6: Accenture plc: key facts
- Table 7: Accenture plc: Annual Financial Ratios
- Table 8: Accenture plc: Key Employees
- Table 9: Accenture plc: Key Employees Continued
- Table 10: Accenture plc: Key Employees Continued
- Table 11: Accenture plc: Key Employees Continued
- Table 12: Infosys Limited: key facts
- Table 13: Infosys Limited: Annual Financial Ratios
- Table 14: Infosys Limited: Key Employees
- Table 15: Infosys Limited: Key Employees Continued
- Table 16: Capgemini SE: key facts
- Table 17: Capgemini SE: Annual Financial Ratios
- Table 18: Capgemini SE: Key Employees
- Table 19: Capgemini SE: Key Employees Continued
- Table 20: Capita plc: key facts
- Table 21: Capita plc: Annual Financial Ratios
- Table 22: Capita plc: Key Employees
- Table 23: United Kingdom size of population (million), 2018-22
- Table 24: United Kingdom gdp (constant 2005 prices, $ billion), 2018-22
- Table 25: United Kingdom gdp (current prices, $ billion), 2018-22
- Table 26: United Kingdom inflation, 2018-22
- Table 27: United Kingdom consumer price index (absolute), 2018-22
- Table 28: United Kingdom exchange rate, 2018-22
- List of Figures
- Figure 1: United Kingdom BPO services market value: $ million, 2017-22
- Figure 2: United Kingdom BPO services market category segmentation: $ million, 2017-2022
- Figure 3: United Kingdom BPO services market geography segmentation: % share, by value, 2022
- Figure 4: United Kingdom BPO services market value forecast: $ million, 2022-27
- Figure 5: Forces driving competition in the BPO services market in the United Kingdom, 2022
- Figure 6: Drivers of buyer power in the BPO services market in the United Kingdom, 2022
- Figure 7: Drivers of supplier power in the BPO services market in the United Kingdom, 2022
- Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in the United Kingdom, 2022
- Figure 9: Factors influencing the threat of substitutes in the BPO services market in the United Kingdom, 2022
- Figure 10: Drivers of degree of rivalry in the BPO services market in the United Kingdom, 2022
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook