South Africa BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Summary
BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The South African BPO services market had total revenues of $5,118.9 million in 2021, representing a compound annual growth rate (CAGR) of 5.3% between 2016 and 2021.
- The HR outsourcing segment was the market's most lucrative in 2021, with total revenues of $2,135.4 million, equivalent to 41.7% of the market's overall value.
- Cost effectiveness is the key factors driving the South African BPO services market. The country has one of the lowest labor costs worldwide, thereby making it the most attractive outsourcing destination.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts
- What was the size of the South Africa bpo services market by value in 2021?
- What will be the size of the South Africa bpo services market in 2026?
- What factors are affecting the strength of competition in the South Africa bpo services market?
- How has the market performed over the last five years?
- Who are the top competitors in South Africa's bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive Landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What are the strengths of leading players?
- 7.4. What were the most recent market developments?
- 8 Company Profiles
- 8.1. HCL Technologies Limited
- 8.2. Wipro Ltd
- 8.3. Genpact Ltd
- 8.4. TMF Group B.V.
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: South Africa BPO services market value: $ million, 2016-21
- Table 2: South Africa BPO services market category segmentation: % share, by value, 2016-2021
- Table 3: South Africa BPO services market category segmentation: $ million, 2016-2021
- Table 4: South Africa BPO services market geography segmentation: $ million, 2021
- Table 5: South Africa BPO services market value forecast: $ million, 2021-26
- Table 6: HCL Technologies Limited: key facts
- Table 7: HCL Technologies Limited: Annual Financial Ratios
- Table 8: HCL Technologies Limited: Key Employees
- Table 9: HCL Technologies Limited: Key Employees Continued
- Table 10: Wipro Ltd: key facts
- Table 11: Wipro Ltd: Annual Financial Ratios
- Table 12: Wipro Ltd: Key Employees
- Table 13: Wipro Ltd: Key Employees Continued
- Table 14: Genpact Ltd: key facts
- Table 15: Genpact Ltd: Annual Financial Ratios
- Table 16: Genpact Ltd: Key Employees
- Table 17: Genpact Ltd: Key Employees Continued
- Table 18: TMF Group B.V.: key facts
- Table 19: TMF Group B.V.: Key Employees
- Table 20: South Africa size of population (million), 2017-21
- Table 21: South Africa gdp (constant 2005 prices, $ billion), 2017-21
- Table 22: South Africa gdp (current prices, $ billion), 2017-21
- Table 23: South Africa inflation, 2017-21
- Table 24: South Africa consumer price index (absolute), 2017-21
- Table 25: South Africa exchange rate, 2017-21
- List of Figures
- Figure 1: South Africa BPO services market value: $ million, 2016-21
- Figure 2: South Africa BPO services market category segmentation: $ million, 2016-2021
- Figure 3: South Africa BPO services market geography segmentation: % share, by value, 2021
- Figure 4: South Africa BPO services market value forecast: $ million, 2021-26
- Figure 5: Forces driving competition in the BPO services market in South Africa, 2021
- Figure 6: Drivers of buyer power in the BPO services market in South Africa, 2021
- Figure 7: Drivers of supplier power in the BPO services market in South Africa, 2021
- Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in South Africa, 2021
- Figure 9: Factors influencing the threat of substitutes in the BPO services market in South Africa, 2021
- Figure 10: Drivers of degree of rivalry in the BPO services market in South Africa, 2021
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