North America BPO Services Market Summary, Competitive Analysis and Forecast to 2027
Summary
BPO Services in North America industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The North American BPO services market had total revenues of $116.2 billion in 2022, representing a compound annual growth rate (CAGR) of 5% between 2017 and 2022.
- The HR outsourcing segment accounted for the market's largest proportion in 2022, with total revenues of $37.5 billion, equivalent to 32.3% of the market's overall value.
- Factors such as the presence of a growing tech industry, lack of linguistic barriers due to English being an official language, and political stability promote the US and Canada as the key outsourcing destination.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in North America
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in North America
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the North America bpo services market with five year forecasts
- What was the size of the North America bpo services market by value in 2022?
- What will be the size of the North America bpo services market in 2027?
- What factors are affecting the strength of competition in the North America bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up North America's bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What were the most recent market developments?
- 8 Company Profiles
- 8.1. Accenture plc
- 8.2. Infosys Limited
- 8.3. Genpact Ltd
- 8.4. TD SYNNEX Corporation
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: North America BPO services market value: $ million, 2017-22
- Table 2: North America BPO services market category segmentation: % share, by value, 2017-2022
- Table 3: North America BPO services market category segmentation: $ million, 2017-2022
- Table 4: North America BPO services market geography segmentation: $ million, 2022
- Table 5: North America BPO services market value forecast: $ million, 2022-27
- Table 6: Accenture plc: key facts
- Table 7: Accenture plc: Annual Financial Ratios
- Table 8: Accenture plc: Key Employees
- Table 9: Accenture plc: Key Employees Continued
- Table 10: Accenture plc: Key Employees Continued
- Table 11: Accenture plc: Key Employees Continued
- Table 12: Infosys Limited: key facts
- Table 13: Infosys Limited: Annual Financial Ratios
- Table 14: Infosys Limited: Key Employees
- Table 15: Infosys Limited: Key Employees Continued
- Table 16: Genpact Ltd: key facts
- Table 17: Genpact Ltd: Annual Financial Ratios
- Table 18: Genpact Ltd: Key Employees
- Table 19: TD SYNNEX Corporation: key facts
- Table 20: TD SYNNEX Corporation: Annual Financial Ratios
- Table 21: TD SYNNEX Corporation: Key Employees
- Table 22: TD SYNNEX Corporation: Key Employees Continued
- Table 23: North America exchange rate, 2018-22
- List of Figures
- Figure 1: North America BPO services market value: $ million, 2017-22
- Figure 2: North America BPO services market category segmentation: $ million, 2017-2022
- Figure 3: North America BPO services market geography segmentation: % share, by value, 2022
- Figure 4: North America BPO services market value forecast: $ million, 2022-27
- Figure 5: Forces driving competition in the BPO services market in North America, 2022
- Figure 6: Drivers of buyer power in the BPO services market in North America, 2022
- Figure 7: Drivers of supplier power in the BPO services market in North America, 2022
- Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in North America, 2022
- Figure 9: Factors influencing the threat of substitutes in the BPO services market in North America, 2022
- Figure 10: Drivers of degree of rivalry in the BPO services market in North America, 2022
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