Japan BPO Services Market Summary, Competitive Analysis and Forecast to 2027
Summary
BPO Services in Japan industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Japanese BPO services market had total revenues of $17.6 billion in 2022, representing a compound annual growth rate (CAGR) of 5% between 2017 and 2022.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2022, with total revenues of $6.6 billion, equivalent to 37.8% of the market's overall value.
- Japan is facing a shortage of skilled labor force due to the aging population which is leading to rising labor costs across the country. This is boosting the demand for outsourcing business functions instead of hiring full-time employees leading to a rise in demand for onshore outsourcing across the country.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Japan
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Japan
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Japan bpo services market with five year forecasts
- What was the size of the Japan bpo services market by value in 2022?
- What will be the size of the Japan bpo services market in 2027?
- What factors are affecting the strength of competition in the Japan bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Japan's bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What are the strengths of leading players?
- 7.4. What were the most recent market developments?
- 8 Company Profiles
- 8.1. HCL Technologies Limited
- 8.2. ISS AS
- 8.3. NCR Corp
- 8.4. Persol Holdings Co Ltd
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: Japan BPO services market value: $ million, 2017-22
- Table 2: Japan BPO services market category segmentation: % share, by value, 2017-2022
- Table 3: Japan BPO services market category segmentation: $ million, 2017-2022
- Table 4: Japan BPO services market geography segmentation: $ million, 2022
- Table 5: Japan BPO services market value forecast: $ million, 2022-27
- Table 6: HCL Technologies Limited: key facts
- Table 7: HCL Technologies Limited: Annual Financial Ratios
- Table 8: HCL Technologies Limited: Key Employees
- Table 9: HCL Technologies Limited: Key Employees Continued
- Table 10: ISS AS: key facts
- Table 11: ISS AS: Annual Financial Ratios
- Table 12: ISS AS: Key Employees
- Table 13: NCR Corp: key facts
- Table 14: NCR Corp: Annual Financial Ratios
- Table 15: NCR Corp: Key Employees
- Table 16: NCR Corp: Key Employees Continued
- Table 17: Persol Holdings Co Ltd: key facts
- Table 18: Persol Holdings Co Ltd: Annual Financial Ratios
- Table 19: Persol Holdings Co Ltd: Key Employees
- Table 20: Japan size of population (million), 2018-22
- Table 21: Japan gdp (constant 2005 prices, $ billion), 2018-22
- Table 22: Japan gdp (current prices, $ billion), 2018-22
- Table 23: Japan inflation, 2018-22
- Table 24: Japan consumer price index (absolute), 2018-22
- Table 25: Japan exchange rate, 2018-22
- List of Figures
- Figure 1: Japan BPO services market value: $ million, 2017-22
- Figure 2: Japan BPO services market category segmentation: $ million, 2017-2022
- Figure 3: Japan BPO services market geography segmentation: % share, by value, 2022
- Figure 4: Japan BPO services market value forecast: $ million, 2022-27
- Figure 5: Forces driving competition in the BPO services market in Japan, 2022
- Figure 6: Drivers of buyer power in the BPO services market in Japan, 2022
- Figure 7: Drivers of supplier power in the BPO services market in Japan, 2022
- Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Japan, 2022
- Figure 9: Factors influencing the threat of substitutes in the BPO services market in Japan, 2022
- Figure 10: Drivers of degree of rivalry in the BPO services market in Japan, 2022
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