Italy BPO Services Market Summary, Competitive Analysis and Forecast to 2027
Summary
BPO Services in Italy industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Italian BPO services market had total revenues of $4.5 billion in 2022, representing a compound annual growth rate (CAGR) of 5.1% between 2017 and 2022.
- The HR outsourcing segment accounted for the market's largest proportion in 2022, with total revenues of $1.2 billion, equivalent to 27% of the market's overall value.
- The outsourcing of business processes by small and medium enterprises (SMEs) and solopreneurs is increasingly gaining momentum as it enables them to manage their operations with ease and flexibility. Also, most of the Italian businesses are SMEs which supports the demand for BPO services across the country.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Italy
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Italy
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Italy bpo services market with five year forecasts by both value and volume
- What was the size of the Italy bpo services market by value in 2022?
- What will be the size of the Italy bpo services market in 2027?
- What factors are affecting the strength of competition in the Italy bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Italy's bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What are the strengths of leading players?
- 7.4. What were the most recent market developments?
- 8 Company Profiles
- 8.1. HCL Technologies Limited
- 8.2. ISS AS
- 8.3. TMF Group B.V.
- 8.4. Teleperformance SE
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: Italy BPO services market value: $ million, 2017-22
- Table 2: Italy BPO services market category segmentation: % share, by value, 2017-2022
- Table 3: Italy BPO services market category segmentation: $ million, 2017-2022
- Table 4: Italy BPO services market geography segmentation: $ million, 2022
- Table 5: Italy BPO services market value forecast: $ million, 2022-27
- Table 6: HCL Technologies Limited: key facts
- Table 7: HCL Technologies Limited: Annual Financial Ratios
- Table 8: HCL Technologies Limited: Key Employees
- Table 9: HCL Technologies Limited: Key Employees Continued
- Table 10: ISS AS: key facts
- Table 11: ISS AS: Annual Financial Ratios
- Table 12: ISS AS: Key Employees
- Table 13: TMF Group B.V.: key facts
- Table 14: TMF Group B.V.: Key Employees
- Table 15: Teleperformance SE: key facts
- Table 16: Teleperformance SE: Annual Financial Ratios
- Table 17: Teleperformance SE: Key Employees
- Table 18: Teleperformance SE: Key Employees Continued
- Table 19: Italy size of population (million), 2018-22
- Table 20: Italy gdp (constant 2005 prices, $ billion), 2018-22
- Table 21: Italy gdp (current prices, $ billion), 2018-22
- Table 22: Italy inflation, 2018-22
- Table 23: Italy consumer price index (absolute), 2018-22
- Table 24: Italy exchange rate, 2018-22
- List of Figures
- Figure 1: Italy BPO services market value: $ million, 2017-22
- Figure 2: Italy BPO services market category segmentation: $ million, 2017-2022
- Figure 3: Italy BPO services market geography segmentation: % share, by value, 2022
- Figure 4: Italy BPO services market value forecast: $ million, 2022-27
- Figure 5: Forces driving competition in the BPO services market in Italy, 2022
- Figure 6: Drivers of buyer power in the BPO services market in Italy, 2022
- Figure 7: Drivers of supplier power in the BPO services market in Italy, 2022
- Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Italy, 2022
- Figure 9: Factors influencing the threat of substitutes in the BPO services market in Italy, 2022
- Figure 10: Drivers of degree of rivalry in the BPO services market in Italy, 2022
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