Global BPO Services Market Summary, Competitive Analysis and Forecast to 2027
Summary
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The global BPO services market had total revenues of $304.5 billion in 2022, representing a compound annual growth rate (CAGR) of 6.1% between 2017 and 2022.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2022, with total revenues of $80.7 billion, equivalent to 26.5% of the market's overall value.
- Financial constraints limit small enterprises' ability to hire specialized staff for each business function and department. Therefore, the growth in the number of SMEs is supporting the global BPO services market.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the global
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Global bpo services market with five year forecasts by both value and volume
- What was the size of the Global bpo services market by value in 2022?
- What will be the size of the Global bpo services market in 2027?
- What factors are affecting the strength of competition in the Global bpo services market?
- How has the market performed over the last five years?
- Who are the top competitors in the global's bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What are the strengths of leading players?
- 7.4. What were the most recent market developments?
- 8 Company Profiles
- 8.1. Accenture plc
- 8.2. Infosys Limited
- 8.3. Capgemini SE
- 8.4. HCL Technologies Limited
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: Global BPO services market value: $ million, 2017-22
- Table 2: Global BPO services market category segmentation: % share, by value, 2017-2022
- Table 3: Global BPO services market category segmentation: $ million, 2017-2022
- Table 4: Global BPO services market geography segmentation: $ million, 2022
- Table 5: Global BPO services market value forecast: $ million, 2022-27
- Table 6: Accenture plc: key facts
- Table 7: Accenture plc: Annual Financial Ratios
- Table 8: Accenture plc: Key Employees
- Table 9: Accenture plc: Key Employees Continued
- Table 10: Accenture plc: Key Employees Continued
- Table 11: Accenture plc: Key Employees Continued
- Table 12: Infosys Limited: key facts
- Table 13: Infosys Limited: Annual Financial Ratios
- Table 14: Infosys Limited: Key Employees
- Table 15: Infosys Limited: Key Employees Continued
- Table 16: Capgemini SE: key facts
- Table 17: Capgemini SE: Annual Financial Ratios
- Table 18: Capgemini SE: Key Employees
- Table 19: Capgemini SE: Key Employees Continued
- Table 20: HCL Technologies Limited: key facts
- Table 21: HCL Technologies Limited: Annual Financial Ratios
- Table 22: HCL Technologies Limited: Key Employees
- Table 23: HCL Technologies Limited: Key Employees Continued
- Table 24: Global exchange rate, 2018-22
- List of Figures
- Figure 1: Global BPO services market value: $ million, 2017-22
- Figure 2: Global BPO services market category segmentation: $ million, 2017-2022
- Figure 3: Global BPO services market geography segmentation: % share, by value, 2022
- Figure 4: Global BPO services market value forecast: $ million, 2022-27
- Figure 5: Forces driving competition in the global BPO services market, 2022
- Figure 6: Drivers of buyer power in the global BPO services market, 2022
- Figure 7: Drivers of supplier power in the global BPO services market, 2022
- Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2022
- Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2022
- Figure 10: Drivers of degree of rivalry in the global BPO services market, 2022
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook