BPO Services in North America
Summary
BPO Services in North America industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The North American BPO services market recorded revenues of $119.8 billion in 2023, representing a compound annual growth rate (CAGR) of 4.3% between 2018 and 2023.
- The HR outsourcing segment accounted for the market's largest proportion in 2023, with total revenues of $38.1 billion, equivalent to 31.8% of the market's overall value.
- In 2023, the US accounted for a share of 88.9% of the North American BPO services market, making it the largest market in the region.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in North America
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in North America
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the North America bpo services market with five year forecasts by both value and volume
- What was the size of the North America bpo services market by value in 2023?
- What will be the size of the North America bpo services market in 2028?
- What factors are affecting the strength of competition in the North America bpo services market?
- How has the market performed over the last five years?
- Who are the top competitors in North America's bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What are the recent market developments?
- 8 Company Profiles
- 8.1. Accenture Plc
- 8.2. Infosys Ltd
- 8.3. Genpact Ltd
- 8.4. TD SYNNEX Corp
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: North America BPO services market value: $ million, 2018-23
- Table 2: North America BPO services market category segmentation: % share, by value, 2018-23
- Table 3: North America BPO services market category segmentation: $ million, 2018-23
- Table 4: North America BPO services market geography segmentation: $ million, 2023
- Table 5: North America BPO services market value forecast: $ million, 2023-28
- Table 6: Accenture Plc: Key Facts
- Table 7: Accenture Plc: Annual Financial Ratios
- Table 8: Accenture Plc: Key Employees
- Table 9: Accenture Plc: Key Employees Continued
- Table 10: Accenture Plc: Key Employees Continued
- Table 11: Infosys Ltd: Key Facts
- Table 12: Infosys Ltd: Annual Financial Ratios
- Table 13: Infosys Ltd: Key Employees
- Table 14: Infosys Ltd: Key Employees Continued
- Table 15: Genpact Ltd: Key Facts
- Table 16: Genpact Ltd: Annual Financial Ratios
- Table 17: Genpact Ltd: Key Employees
- Table 18: TD SYNNEX Corp: Key Facts
- Table 19: TD SYNNEX Corp: Annual Financial Ratios
- Table 20: TD SYNNEX Corp: Key Employees
- Table 21: North America Exchange Rate, 2018-23
- List of Figures
- Figure 1: North America BPO services market value: $ million, 2018-23
- Figure 2: North America BPO services market category segmentation: $ million, 2018-23
- Figure 3: North America BPO services market geography segmentation: % share, by value, 2023
- Figure 4: North America BPO services market value forecast: $ million, 2023-28
- Figure 5: Forces driving competition in the BPO services market in North America, 2023
- Figure 6: Drivers of buyer power in the BPO services market in North America, 2023
- Figure 7: Drivers of supplier power in the BPO services market in North America, 2023
- Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in North America, 2023
- Figure 9: Factors influencing the threat of substitutes in the BPO services market in North America, 2023
- Figure 10: Drivers of degree of rivalry in the BPO services market in North America, 2023
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