BPO Services in Brazil
Summary
BPO Services in Brazil industry profile provides top-line qualitative and quantitative summary information including: market size (value 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The Brazilian BPO services market recorded revenues of $7.2 billion in 2023, representing a compound annual growth rate (CAGR) of 8.1% between 2018 and 2023.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2023, with total revenues of $2.1 billion, equivalent to 29.7% of the market's overall value.
- Brazil's diversified and multilingual talent base is significant to its BPO services market growth. Companies can serve both Latin American and international clientele by offering services in languages such as Portuguese, Spanish, and English.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Brazil
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Brazil
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Brazil bpo services market with five year forecasts
- What was the size of the Brazil bpo services market by value in 2023?
- What will be the size of the Brazil bpo services market in 2028?
- What factors are affecting the strength of competition in the Brazil bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Brazil's bpo services market?
- 1 Executive Summary
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Market rivalry
- 1.6. Competitive landscape
- 2 Market Overview
- 2.1. Market definition
- 2.2. Market analysis
- 3 Market Data
- 3.1. Market value
- 4 Market Segmentation
- 4.1. Category segmentation
- 4.2. Geography segmentation
- 5 Market Outlook
- 5.1. Market value forecast
- 6 Five Forces Analysis
- 6.1. Summary
- 6.2. Buyer power
- 6.3. Supplier power
- 6.4. New entrants
- 6.5. Threat of substitutes
- 6.6. Degree of rivalry
- 7 Competitive Landscape
- 7.1. Who are the leading players?
- 7.2. What strategies do the leading players follow?
- 7.3. What are the recent market developments?
- 8 Company Profiles
- 8.1. Infosys Ltd
- 8.2. HCL Technologies Ltd
- 8.3. Genpact Ltd
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 Appendix
- 10.1. Methodology
- 10.2. Industry associations
- 10.3. Related MarketLine research
- 10.4. About MarketLine
- List of Tables
- Table 1: Brazil BPO services market value: $ million, 2018-23
- Table 2: Brazil BPO services market category segmentation: % share, by value, 2018-23
- Table 3: Brazil BPO services market category segmentation: $ million, 2018-23
- Table 4: Brazil BPO services market geography segmentation: $ million, 2023
- Table 5: Brazil BPO services market value forecast: $ million, 2023-28
- Table 6: Infosys Ltd: Key Facts
- Table 7: Infosys Ltd: Annual Financial Ratios
- Table 8: Infosys Ltd: Key Employees
- Table 9: Infosys Ltd: Key Employees Continued
- Table 10: HCL Technologies Ltd: Key Facts
- Table 11: HCL Technologies Ltd: Annual Financial Ratios
- Table 12: HCL Technologies Ltd: Key Employees
- Table 13: HCL Technologies Ltd: Key Employees Continued
- Table 14: Genpact Ltd: Key Facts
- Table 15: Genpact Ltd: Annual Financial Ratios
- Table 16: Genpact Ltd: Key Employees
- Table 17: Brazil Size of Population (million), 2019-23
- Table 18: Brazil Real GDP (constant 2010 prices, $ billion), 2019-23
- Table 19: Brazil GDP (current prices, $ billion), 2019-23
- Table 20: Brazil Inflation, 2019-23
- Table 21: Brazil Consumer Price Index (absolute), 2019-23
- Table 22: Brazil Exchange Rate, 2018-23
- List of Figures
- Figure 1: Brazil BPO services market value: $ million, 2018-23
- Figure 2: Brazil BPO services market category segmentation: $ million, 2018-23
- Figure 3: Brazil BPO services market geography segmentation: % share, by value, 2023
- Figure 4: Brazil BPO services market value forecast: $ million, 2023-28
- Figure 5: Forces driving competition in the BPO services market in Brazil, 2023
- Figure 6: Drivers of buyer power in the BPO services market in Brazil, 2023
- Figure 7: Drivers of supplier power in the BPO services market in Brazil, 2023
- Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2023
- Figure 9: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2023
- Figure 10: Drivers of degree of rivalry in the BPO services market in Brazil, 2023
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